Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3400 reviews
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Mar 26, 2025Birthday trip
We took my daughter to celebrate her 21st birthday. The resort made it special by putting a sash on our door and bringing a cake to the room. In addition, the serving staff at the Portofino restaurant sand happy birthday to her. The staff was so helpful and so nice!!! Willy went out of his way to show us several sloths with their babies. He even climbed a tree to get us amazing pictures and videos. The only negative thing is the bar at the pool. Service there is very slow.
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Mar 20, 2025Its ok..Could have been better
The hotel is a little dated and it needs a redo. My room at arrival was clean but smelt like mildew. The phone in room doesn't work to call front desk or housekeeping. The food at buffet was good but it wasn't hot enough. The specialty restaurants were awful. The drinks at the bar were good. The staff were very friendly and accommodating. Overall stay was ok..just wished they had remodeled the hotel and had beach lounge chairs on the beach (sand area).
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Mar 19, 2025Girls Just Wanna Have Fun
Went for a girls trip and we had a great time! We spent the days at the pool and the evenings with fun activities (karaoke, BINGO, movies, etc.). The entertainment staff was amazing - Alfonso, Gabino, and Eliseo! The food isn’t anything to brag about but also what we were expecting.
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Mar 18, 2025
Must Visit!
I love this resort, is small, but very pleasant, is a family resort but is not loud or annoying, the preferred area (pool and bar) has the best team to take care of you, Abigail, Denis and Eric are the best. UVC team were fabulous! Entertainment team were awesome on the pool routine, beds are comfortable, Portofino restaurant was very good (the only one we tried) all the staff were very polite, attentive, professional, we have a really good time, and the sloths! You must go to this resort, is not fancy but you will have a really good and relaxing time.
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Mar 18, 2025
Great team wonderful staff unfortunately, they have not much to work with
So let me preface this by saying this team was the best and they tried their hardest to do the best with what they had. Dreams needs to pay attention to what’s going on in Panama. It is not the experience that we are normally used to especially being in the preferred club. My advice is for upper management to go visit. Spend some time there and see if you are having the dreams experience, and if you can say that you are then kudos to you, but if you read these reviews, and I’m sure that someone is, then you will understand that people are extremely disappointed in the Panama experience with dreams and for someone who has stayed in the Dominican Republic and in Mexico, and a few other places with dreams Now known under the Hyatt umbrella, this is just sad and unfortunate so I hope your marketing team and your management team spends at least five days there because while we were there, we knew at least 10 people that got sick including my husband and that might not be a good thing.
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