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Guest Reviews
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19138 reviews
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May 07, 2025Would not return because of the food
My husband and I recently just got back from our vacation at the Hilton La Romana (HLR) All Inclusive. We flew into La Romana Airport and from the airport to the resort, it was about a 15 minute drive and booked private transportation. We stayed for five nights on the adult only side and paid for the Enclave room/benefits. These benefits include private check -in lounge, access to exclusive pool/bar, access to certain restaurants and beach area. Our first impressions were that the hotel was beautiful and the staff was very friendly. I want to specifically shout out to Olga who was working at the Enclave pool bar. She was always very friendly, funny and welcoming. Plus, she can make a really good drink. My husband and I found ourselves waiting for her to get back from her break so she could make us our drinks. Pro's -Staff was very friendly and would go above and beyond to assist with a need. If you struggle with Spanish, the workers would easily switch to English and were patient if you wanted to converse in Spanish. -With the Enclave, you get taken to a private lounge exclusively for Enclave guests. In this lounge, there is seating, a bar, bathroom and food. You can hang out and enjoy this area while waiting for your room to get ready. It was very nice to have access to food and drinks as soon as we arrived on the property since we had a short layover. Check in was fine, however, we were told to come back at 3PM and when we came back, our room still was not ready and had to wait an additional 30 minutes until we could go to our room. -The resort is very walkable. It does not take long to get from one side of the resort to the other. You can easily get from one side to the other in between 10-15 minutes. There are plenty of signs directing you to where you want to go. It is very easy to get between the adult and family side. Despite easy access for adults to cross over to the family side, we saw no children on the adults side. That being said, there are signs posted that you have to be 18 years or older to enter the adult side and there were workers posted at those signs to ensure that children were not crossing. -THE DRINKS! Amazing. They were never watered down, strong and tasted fantastic! Honestly, the best part. Again, go Olga!-We stayed the beginning of May. It could be the time we went, but the resort never felt crowded and never had problems finding somewhere to eat and lounge by the pool.-The spa was nice and was reasonably priced at about $145 for a 50 minute massage.-The resort was very quiet and we never once heard our neighbors on either side of us. Even by the pool, no one was ever roundy or making lots of noise. Con's-The food was not good. I would like to preface this by saying that by no means are we picky eaters. I had previously heard from a. coworker who had traveled a month before to not expect much, but was shocked at how right they were. The food was bland and just not good. There are many different restaurants including Italian, French, Peruvian, Mediterranean and a few buffets with a variety of cuisines. Two coffee shops are located on the property including one the adult's side lobby and the other on the family side lobby. They have a variety of different milks such as whole, oat or almond which was nice. There is also a snack shack on the beach that serves burgers, ice cream, tacos and nachos. When we went to the Italian restaurant, I had ordered chicken alfredo and was shocked by how reminiscent it tasted to Campbell's chicken noodle soup. If you are into Campbell's, maybe you would like it. Breakfast at the buffet included powdered eggs, raw bacon, dry potatoes/pancakes and overall was very disappointing. I found myself getting cereal since most of the other options I did not enjoy and the cereal was stale. My husband got a burger from one of the buffetts during lunch and his burger was raw on the inside which prompted him to be sick later. I will say, the French restaurant and snack shack were the better of the options. At one point, we did consider leaving, but Olga had our hearts by how good the drinks were lol and factor in that you are paying over $500 a night also was a big reason we stayed. I could say more about the food, but overall, my husband and I were not impressed. -The beach was small and felt tight. It was fairly clean and the water seemed clean, but just was mediocre. Of the beaches we have been to in the Caribbean, this beach was one of the least impressive. -The gym was very clean and had snacks and bottled water. The equipment was up to date and worked well, but the gym was small. Like most gyms, you just have to time it right. If you go between 8-10AM, it would be pretty crowded, but since it was so small, having 3-4 people in the workout area would feel very tight. Around 2-3PM, it was pretty dead though. The resort is pretty and the staff were amazing. There is a timeshare service that they try to get you to go to, but it is not directly called a timeshare and they call it a "presentation." We had signed up to go, but ended up not going. One of the workers who signed us up approached us since he knew we did not go and asked why we were not there. We told him we had communicated with the concierge that we were not going to be able to go and he was fine with that. Was not pushy at all and never pressured us again. The staff will come up to you to persuade you into doing services at the spa and excursions, but it was never pushy and backed away very easily. Overall, we did enjoy some parts of our vacation, but the food did put a damper on the stay. We would not recommend unless the food significantly improves, but if you still want to go, we would recommend purchasing an Enclave room since the benefits were worth it.
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May 07, 2025Amazing Experience
We'd an amazing experience at Hilton La Romana. All the guys were very nice with us. The entertainnent guys were the best! Yuliana, Maria, Rene and Dauly frkm the entertainnent tram were 10/10!! The pools were nice and the beach also!! We'll be back for sure!
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May 06, 2025
Raimundo
Raimundo at the adult pool swim up bar made our friends group trip way better than we could have asked. Always had an upbeat personality and was very professional. If he is there ask for a John Daly. 11/10 service. The servers in the enclave lounge were also had great personalities and made fantastic drinks. Worth the upgrade
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May 06, 2025
Splurge on the upgrades
Had an amazing visit this week at Hilton La Romana. If you’re skeptical on splurging on certain amenities, here’s the ones I would absolutely do. Upgrade to enclave! (Included for Hilton diamond members). Rent the cabana! (Especially the beach!) And lastly, get the butler. The level of service we received from all staff was fantastic, but Byron was an absolute gem. He made this vacation so special and treated us with first class service the whole time. It will be hard to top another vacation without having someone like Byron there! Thank you again for making our trip so special!
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May 06, 2025
Everything was excellent, stay here at the Hilton hotel, everything very well organized, everything spectacular, a paradise, eve
Everything was excellent, stay here at the Hilton hotel, everything very well organized, everything spectacular, a paradise, everything very nice. The entertainment guys are spectacular. Ana Velis is a super helpful girl and attentive to others, and the girl from the bars is special. Diorama Mejia
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