Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2872 reviews
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Mar 19, 2025Absolutely appalling experience — avoid Jardin Tropical at all costs!
If I could give zero stars, I would. This place is nothing short of a scam disguised as a “luxury resort.” From start to finish, our stay was riddled with disappointment, but the final straw was beyond unforgivable. On our last day, the cleaner blatantly STOLE money from our room — cash left on the bed, gone without a trace after housekeeping had been in. It wasn’t "misplaced," it wasn’t "lost" — it was stolen. When we reported it to management, they treated us like we were the problem, offering no solution, no investigation, not even an apology. Disgraceful. How can a place like this operate when they clearly have thieves working for them and management who couldn’t care less about their guests’ wellbeing? You pay premium prices expecting basic honesty and security, and instead, you get robbed in broad daylight. Frankly, the entire resort is overrated, tired, and clearly mismanaged. Shoddy customer service, incompetent staff, and now, proven theft. It completely ruined what should’ve been a stress-free holiday. Avoid Jardin Tropical like the plague. There are FAR better places to spend your money than a resort that lets its staff rob guests and does absolutely nothing about it. Total disgrace.
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Mar 19, 2025
Money stolen… do not stay here
Do not stay here if you want your money stolen and nothing done about it. It was our last full day and we’d told the cleaners not once but twice that we didn’t want a clean today as we were going to be in and out. We went out to the golden mile and when we got back our room had been cleaned even though we had said no clean for the day. We’d left around €80 on the bed ready to be used for the night. The €80 were no longer on the bed. Our first thought was maybe we didn’t put them on the bed and we searched the room top to bottom flipped everything over looked in every drawer and couldn’t find it anywhere. We’d come to the conclusion that one of the cleaners had taken it. I went out and found one of the cleaners and she was shocked to hear that it had been taken and told us to contact reception. I called reception and was told that the reason the money had been taken is because it wasn’t in the safe. Granted we shouldn’t have left it out of the safe but we specifically said no cleaners and they came anyway. And it what world is it right to steal money just because it’s not in a safe? That doesn’t make it okay. I hung up the phone and searched the room again and couldn’t find it. Went downstairs to reception and spoke to the guest relations team who again told us it was our fault for leaving it on the bed and the cleaner must have mistaken it for a tip. Again… in what world would two 21 year olds have the facilities to leave an €80 tip for a cleaner. Of course we’re appreciative and will always leave behind €10 or something but €80?! Anyway we were told to go to the police station (knowing full well they would not do anything because a) we’re not from Spain and 2) we go home tomorrow). She told me she would speak to the housekeeping manager who had conveniently gone home for the day. We decided to just let it go for the evening and enjoy our last night as there was clearly going to be nothing done. The next morning we packed up and went downstairs to get a taxi for the airport and just as we were taking our suitcases outside for me to stand with them while my partner checked out. We were chased out by staff member Fabio telling us that we had a charge on the room. My partner went back in with no problems to pay the bill and we were told they were calling security on us!! Absolutely unbelievable. Will never ever be coming back here again and will tell everyone that I know to never come here. Moral of the story I suppose is trust absolutely nobody. DO NOT COME HERE!!!!!
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Mar 18, 2025A slice of heaven
Lovely hotel. Friendly and helpful staff. Nice bars and restaurants with a good choice of food and drinks. Super clean and highly maintained. Quality live music especially the violinist that played by the pool was a very pleasant addition to our holiday. Very chilled atmosphere with attentive staff. Highly recommend and will stay again
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Mar 17, 2025
A beautiful hotel
On arrival we were greeted by friendly staff and a welcome glass of fizz, we went down to the poolside restaurant as our hotel room wasn't ready for another hour. We had food at their grill restaurant a couple of times and it is really nice food, we also enjoyed a couple of drinks at the sunset bar as well as the main hotel bar. This hotel has a fantastic gym which has sea views and is open air, and the pool area is great as well. Our room was gorgeous and had a pool view, we were bed and breakfast and the breakfasts were lovely as well, I particularly liked the pancakes and how they served fizz as well. I really enjoyed staying at this hotel, it is in a good location too. Thank you for a wonderful stay Jardin
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Mar 16, 2025
Another Lovely Stay.
Just back after yet another fabulous stay at this most beautiful hotel. This time with my daughter on our annual girlie trip. Check In was fast and efficient as always and we were soon settled in our room. Room comfortable and clean and cleaned to a very high standard. Breakfast tasty and varied with something for everyone. We always love sitting outside overlooking the pool, such a lovely start to the day. Bar staff were very friendly, Iven was especially lovely and looked after us very well. No complaints from us again and we can’t wait for our next visit. Such a relaxing experience staying here.
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