Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
633 reviews
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Apr 07, 2025Great Vacation - But Will We Be Back?
We've stayed at Dreams Cozumel in the past. It was a great vacation then. It was a great vacation this last time. The food was good. The staff were great. And with the Preferred Club, we could go right down the beach to visit Secrets and Sunscape - really great. Two things stood out that could use some attention: 1) I wish staff/personnel would have a system for removing towels from loungers that are not actually being used. There were way too many people reserving loungers that simply were not using them. I know this is a gripe for many resorts. But someone needs to step up and handle this. At one point there were only five people (my wife and I included) on the entire beach (from Sugar Reef bar to the north palapa), yet every lounger had towels on them for hours without being used. I watched, some hadn't been used throughout the entire day. The same happened at the pool. This is a problem. It's really annoying and makes for a bad experience. 2) I'm worried that maintenance is becoming an issue. We found a lot of broken tiles in our bathrooms, and the exterior stucco could use some work (bad cracks around the balconies and discolored paint work). Also, please either replace/repair or remove the in-water hammocks. They've become an eyesore with missing wood poles and blighted ropes hanging down. By the end of our week's stay, all the hammocks had either broken or were missing. We've been going to all-inclusive resorts for 25 years. We've been to Dreams, Secrets, Sunscape, and Zoetry, as well as many other brands (Riu, Sandals, Marival, Couples, Iberostar, too many to list). We've figured out that once maintenance starts to struggle, a resort quickly takes a dive in quality. I hope that doesn't happen here. Will we come back for a third time? Maybe. Cozumel is a fun island. It's an easy commute. The weather is nice and warm. The people have been friendly. I'll just be watching the reviews to see if the issues we found have been addressed. If not, there's always another alternative that's worth a try.
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Apr 05, 2025Keep looking elsewhere for now
This property is recently bought by Hyatt and not yet at the level of service expected from Hyatt in general. I feel like I've been subject of false advertisement. It should be offered as Hyatt property only once transition is complete, with all staff trained to level of standards, bridging communication gaps and providing basic amenities expected.
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Apr 04, 2025Cruise ship on land
The week was like being on a cruise ship on land. However, being on the beach was a MAJOR PLUS over a cruise ship. The food was so-so (thus disappointing). The most negative experience, the aggressive pushing of their time-share like packages.
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Apr 01, 2025
What a stay!
The beds were extremely comfortable and the resort itself had a lot of cool features. The food was very good and had flavor just about everywhere we went. The tropical side of the hotel had a lot of gardens and greenery and was nice to look at. If you watch on the walkways you can even see where some crabs have made homes in the gardens and are hanging out. Lots of little lizards, bigger lizards. There was entertainment just about everywhere each night. Many nights it was light entertainment right outside our room, but if we wanted to walk there was some louder music that you could dance to. We found the steak at the steakhouse extremely tender and flavorful! and room service 24 hours a day. And OMG the showers were AMAZING - rainfall shower heads from the ceiling - I'd go back just for that. Our room had a few issues. There must be a leak in the shower since when we would turn it all eventually water would start dripping from the light housing as well as down the wall, and our phone didn't work. But they did come fix the phone and the rest of our stay was so much fun!!
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Mar 29, 2025
Great for beach access and snorkeling.
Excellent beach, snorkeling is great. Rooms were nice, recommend ocean front swim out or ocean front for best experience. Staff were amazing in all areas. Andri/activities, Julio and Luis at World Buffet and Jose/pool bartender were all amazing. Food is not good overall, fairly disappointing. Pool is clean and fun but not large enough in space/chairs for the amount of people being served.
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