Hotel Overview
Property Information
{{title}}
Hotel Details
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
902 reviews
-
Oct 28, 2024Superb 👌🏻
This hotel is just fabulous! Great welcome with refreshments at reception. Rooms weren’t ready but luggage was kept locked away whilst we relaxed by the pool. Pool areas were so calm and chilled, very clean and comfortable with chilled music. Lots of drinks to choose from around the pool and the lounge area. Rooms were beautiful, so clean, modern, the best we’ve come across and pillows, huge balcony over looking the pool. The fridge was topped up daily which was a nice treat. Hairdryer, maiden and steamer available in the room also. The food areas were amazing! So much to choose from and very tasty. The location is superb. We’ve stayed many time in Calvia but Dreams was one of the best hotels for a late half term break. Thank you very much. Definitely would recommend 😎👌🏻
-
Oct 26, 2024Dreams Hotel Mallorca - A Disappointing Stay
Upon arrival, there was no indication that the Preferred Club had a separate reception. I queued at the main desk only to be informed I should be in the Preferred reception, which led to another queue in the Preferred lounge. Despite the wait, no welcome beverage was offered. I had been under the impression that cava would be provided on arrival. After over two hours since landing in Palma, this was a letdown. My room wasn’t ready, so I ended up sitting around for an hour or two and decided to try the Preferred lunch spot, Oceana. At Oceana, I waited at the desk for 5–6 minutes before asking if I should wait to be seated, only to be told to "just sit." After taking a seat, it took another 10 minutes before I managed to get a drink, and that was after going up to the bar myself due to yet another long queue. When a server did arrive, she simply asked, "Eat?" I ordered a Greek salad, but it arrived with old, yellowed lettuce and only two small pieces of feta. At this point, I decided to leave. The staff at Oceana seemed overwhelmed, with only two people serving around 20 tables. Room and Location Issues For anyone considering a Preferred Club room, be cautious. Many rooms in the Palm section have either no view or face the car park or stairs. The Palm building is also isolated from the rest of the resort. You have to navigate around the World Café’s terrace area, go up ramps, cross a car park, scan your room key, and then deal with about a dozen steps to get to your room. Returning to the Palm area at night requires walking through the stage area, often during performances with blinding lights. I attempted to visit the Preferred Club snacks area by the Preferred pool, but nothing was labeled. As a vegetarian, I found myself peeling chicken or ham off sandwiches since there were no clearly marked vegetarian options. None of the items had allergen information, which I believe is an EU requirement. By 4:30 p.m. on my first day, only half a bottle of wine and some Prosecco were left in the Preferred Bar. My initial room wasn’t to my liking, but the Preferred reception staff refused to accommodate me, claiming the hotel was fully booked, even though rooms were still being advertised online for the duration of my stay. This experience was markedly different from my stays at Dreams properties in Cancun and Lanzarote. Amenities and Room Comfort I had hoped for a balcony view, as I enjoy spending time outside, but instead, my view was of the car park. Unlike Dreams Lanzarote, where the room TVs allow streaming, this hotel only had wired connections, offering limited channels (mostly Spanish with BBC1 and ITV3). The minibar was another disappointment—no sparkling water, orange juice, or pineapple juice, all of which were provided at Dreams Lanzarote. There was also no directory or contact numbers in the room. I eventually found out that reception’s number is 2000 after a trip to the desk. There was no direct way to contact the Preferred reception. The air conditioning also had its quirks: it turned off when the balcony doors were opened, which is standard, but unlike other hotels, it didn’t restart automatically. Each time, I had to manually turn it back on. If you leave a keycard in the slot to keep the AC running, housekeeping tends to slightly dislodge it, cutting off power while you’re out. Room service came at an unexpected cost of €20 per order, compared to no charge at Dreams Cancun and €12 at Dreams Lanzarote. This wasn’t quite the "Preferred Unlimited Luxury" I anticipated. Also, if you’re trying to avoid veal, be aware that it appears frequently on the menus. Dining and Service Experience If you avoid the World Café buffet, you’ll have to venture downstairs to a street food-style area in another building, where there’s often a long line unless you choose the limited tapas or poke options. The seating is more like a school cafeteria with high stools and bench-style tables, which doesn’t feel “Preferred” at all. On day two, I tried Oceana again for lunch, hoping for a better experience. However, the restaurant had been partly sectioned off for a private event, so I waited 20 minutes for a table. Although a server promised to inform me when a table opened up, I still had to rush to secure a seat. Oceana and the Barefoot Grill offer the same menu with limited vegetarian options—only two choices across both venues. My margarita pizza was underwhelming, with a premade base akin to a frozen pizza. Throughout my stay, drink refills were never offered at any restaurant and had to be requested every time. At Sugar Reef, I discovered that skipping the queue by going inside to Desires on the other side of the bar was the easiest way to get served. Housekeeping issues also arose: one day, I left the "Do Not Disturb" sign on the door due to valuables in the room, but on my return, the sign was removed, and the room was cleaned. Other Observations The Preferred area lacks any monitoring, so if the gate is left open, anyone can wander in. On my last day, a group of rowdy guests from the UK entered and even invited more friends over, which disrupted the previously quiet atmosphere. Additionally, a staff member at Desires, an older man with gray hair, appeared visibly unhappy in his role and didn’t show any friendliness throughout my stay. Breakfast was equally disappointing. I tried it once, and although the omelette was nice, it was excessively oily, requiring napkins to blot off the grease. Final Thoughts The hotel has a prime location near Calvi Beach, which is quiet compared to Magaluf, though the beach itself has little sand. My room was cleaned daily, which was appreciated, but as mentioned, the air conditioning was turned off each time. Turn-down service, which was advertised as a Preferred Club benefit, was unavailable. The one highlight of my stay was Fabriola, who graciously escorted me to the Palm building and brought my luggage up, and seemed to be the only staff member who genuinely enjoyed her job. In summary, this hotel does not meet the standards of other Dreams properties. Having stayed at Dreams Natura, Dreams Golf in Cancun, and Dreams Lanzarote, this location was by far the most disappointing.
-
Oct 25, 2024Excellent
Lovely hotel, have stayed at a Dreams before so knew that it would be nice. Only had one bad meal at the World Cafe where a pork chop was pretty much raw inside. Otherwise we had a great few days. Pool is great, no fighting for sun beds. Less than 5 minute walk to the beach.
-
Oct 25, 2024It's not "dreams", it's a two weeks of a nightmare...
As usual after all dust settled, here I am with our experience visiting this hotel for the first and LAST time. To put in perspective we have an extensive list of different hotels we visited over the course of our adult life around the world, so easy to compare. This year we just recently retired, also is 20 years since our previous visit to Magaluf and our 40-th anniversary, so we decided to spoil ourselves a little. Knowing the reputation of Hyatt we booked a room called " Preferred Club Double FRONTAL See View" through Expidia.ca and it was shown 8 such rooms available to book. And, oh boy, we were wrong with the Dreams. At the time of check-in we were given the room with a HUGE TREE VIEW on the Second floor and only if band over the balcony railing to your far right corner you could see a little piece of see. The "best" part was that Manager at check-in was trying to convince us that this is a room we booked. We firmly insist that is NOT a room we booked and paid for upfront. Finally, he told us that hotel is fully booked and advise us to see him next morning. Our intention was not to ruin our vacation so we agree to wait till the morning... Mistake.. Next morning at the desk different people, don't know anything, no messages left ( promised) , no any of our type room available.. Afternoon same story, asked us to see them next morning and may be.. Same story in the morning, but this time front desk clerk Anna was extremely rude and told us they are not going to change our room and nothing can be done to it. At this point we told again that we did NOT get the room we booked and paid for upfront and we will escalate this matter to the Hyatt upper management immediately.. Miraculously another manager showed up and ask for a few hours to see what they can do.. We decided to give them that last chance... By the 16:00 we received an e-mail that room is ready for us. So we cut our beach time and moved in the new room. It was the type we booked.. But wait. First night we are about to follow sleep and we start hearing repetitive buzzing noise somewhere from the ceiling going all night long. In the morning we went to the front desk and ask to take care of it.. Returning back later that evening nothing done. Called again almost at 21:00 and demanded to do something about it. Maintenance crew showed up in five minutes ( we had to call a help to translate )and after examining A/C unit they mentioned that this is how a water pump works and NOTHING can be done. They agree that it is disturbing and suggest to hotel clerk to change this room for us as soon as possible. And he mentioned that the noise will be louder and more frequent when humidity rises. He was a pro and that how it went further louder and more often . The noise was unbearable and we couldn't sleep normally. Next few days we were given promises again about relocation, but instead one day we found a bottle of champagne and the letter stating that in order to receive another room we have to pay for an upgrade. SOB!!! We didn't ask for an upgrade. The only thing we asked for to have a normally functioning room we booked and paid for. From what I can see they ruined our stay in their "DREAM" and actually owe us a REFUND for not providing services paid for upfront. So, our advise folks, don't even dream to give your hard earned money to this establishment. And we are curios if Hyatt and Expidia.ca really knows what's going on this premises.
-
Oct 23, 2024
Lovely
Just back from a 4 night stay. Rooms are clean, good facilities and choice of food. Only went to the street food market once, wasn't overly keen, therefore stuck to the main restaurant. Hotel is now winding down, therefore a day after our stay a couple of restaurants were shut. However didn't both us that much. Magaluf is a short walk away, and Palma Nova a 19 min bus ride. You can also catch a bus to Palma which takes an hour and only cost us £5 return!! All in all we had a lovely stay!!!
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.