Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8620 reviews
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Mar 25, 2025Lost in Translation?
ROOM: When we booked we requested room not on ground level, king size bed and quiet location. We got ground level, double beds, next to bar and elevator. After two times asking we got moved to 3rd floor with king bed on the 3rd day of stay. 2nd room was an improvement but the toilet didn't flush properly and the shower temperature was either very hot or cold...no in between. FOOD: it was okay. I am a very basic eater and found it hard to find something without sauce, although was still okay. One complaint was the access to bacon in the morning. They had it behind the counter and they gave you 2 pieces if you asked. This is the first resort that did this out of the other 10 we have stayed at. BEACH: Location was nice but waves most days very strong. Did get to see whales from our ocean front room on one morning. But the beach vendors were non stop. Frankly it got tiring. Even after kindly saying no thank you, they would come back, repeatedly. They were allowed to come and wander through the beach beds on property, trying to sell their goods. OVERALL: An okay resort but we are unlikely to return.
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Mar 25, 2025
Mixed Emotions
Trust me when I say this, I have stayed at many resorts and have NEVER left a review, but this time I felt the need to inform the next Travelers about this property. The positives: The best beach by far, very clean and inviting. Lots of vendors, but all you had to say is, no thank you and they would leave you alone. Clean rooms, the air conditioning worked very well, lots of hot water and plenty of pressure. Big shout out to Daniel, you by far was the best ever. If you need anything, Daniel's the best!! Great job Daniel!!!!! Now the negatives: No coffee makers in the rooms (Seriously?), it may sound trivial, but I've never seen that at any resort.....EVER. No wash clothes, again (Seriously?). No salt or pepper at the buffet, you had to ask for it every day, they would not leave them at the table, Needs a lot of updating, no attention given to same of the basic things. No groups larger than 7 people could sit together at the buffet, we tried to bring an 8th chair over and I thought we were going to resort jail, she seriously got angry and said, NO MORE THAN 7 PEOPLE. Sorry for the rant, I could go on and on but I just wanted the next groups to know what they were in for. After it was all said and done, we did have a great time. We just had to make the best out of a ( less than perfect ) situation. Thank you for reading, I hope this may help somebody in the future. God Bless
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Mar 23, 20255 day trip
Great trip but room needed updating Staff was great Loved the bed by pool and the beach Lots of bars to choose from.
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Mar 23, 2025Poor quality
Very dirty never changed sheets in cabanas. Pool chipped moldy scum in water plates and silverware not clean
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Mar 21, 2025
Not as good as it used to be.
Not our first time there but it will be the last. They have let the place go. The air conditioner droned on all day and night but it never got very cool. The bathroom was a nightmare, the tub had a 2 foot step in and the ceiling was so low I had to crouch to shower. The tile is slick and dangerous. The food was the same everyday and not very good. Many would look at the Buffett and then go out. The drinks are very watered down, ask for a straight shot and they grab a completely different bottle than the one they use for mixed drinks.
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