Resort Details
- Beach Grill -Serves Jamaican-style gourmet hamburgers and other grilled specialties under the bright blue Ocho Rios sky. Bare feet and bathing suits are welcome.
- Bella Vista -Where one goes to have a moonlit dinner right on the beach. The delicious menu of authentic Jamaican specialties and unequalled atmosphere makes this spot a favorite among guests.
- Palazzina RestaurantHearty bistro fare from around the world is featured here in a festive sea breeze setting. Open for breakfast, lunch and dinner, the food includes both buffet and table service and ranges from fresh omelets to coconuts to escargot.
- Ristorante CasanovaFeatures an eclectic mix of different traditional food styles fused with tropical Jamaican and Caribbean ingredients. Nightly changing Chef’s specials are also available.
- Various Lounges/Bars- The Balloon Bar- The Beach Bar
- Charlie's Spa Bar- The Swim-up Bar
- Sunset Bar
- 24-hour front desk
- ATM/Cash machine†
- Baggage hold
- Bell staff/porter
- Bicycle rentals
- Business services†
- Children not allowed
- Concierge desk
- Elevators Not Available
- Exercise gym
- 24-hour front desk
- ATM/Cash machine†
- Baggage hold
- Bell staff/porter
- Bicycle rentals
- Business services†
- Children not allowed
- Concierge desk
- Elevators Not Available
- Exercise gym
- Free airport shuttle
- Free parking
- Game room
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Pool
- Restaurant
- Room service†
- Room service - limited hours†
- Safe deposit box
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services†
- Internet Access
- Please contact the hotel for additional information.
† Fees may apply
- Bike rental
- Direct access to a beach
- Fitness center on-site
- Hot tub3 outdoor hot tubs.
- Motorized Water SportsWater skiiing & scuba diving (free lesson and introductory dive, one dive daily for certified divers)
- Non-Motorized Water SportsWindsurfing, snorkeling, sailing, and kayaking are available.
- PoolThere are 4 pools on-site, including 3 fresh water pools and 1 mineral pool. This property also has swim-up bars. Private Au natural beach & pool
- Spa †
- Tennis courtThere are 2 tennis courts on-site. There are 2 lit tennis courts on-site.
- Golf †A golf course located within 5 miles of property.
- On-site EntertainmentThe resort hosts live nightly entertainment featuring Jamaica's finest cabaret artists, musicians and cultural shows. In addition, there are themed gala parties including the Caribbean Carnival barbecue and the Beach Party and Starlight Gala Buffet.
- Snorkelling
- glass bottom boat
- shuttle to local hot spot
- Other Local AttractionsIncluded in your package: Golf - green fees and transfers (caddy $ mandatory)
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5273 reviews
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Jan 31, 2025great place to relax
Our 10th visit in 7 years. We love it-however-the on the lawn entertainment is painful to listen to-and no reggae, and it's Jamaica. The food is good to fair. Cassanova is good but the menu hardly changes from week to week or year to year. The food service is awful, especially at Palazino for dinner and b'fast-15 minutes to get coffee. We have waited 45 minutes at dinner for pizza or a bowl of soup. Had to get the hostess many times to ask for water or bread. We go because of the au natural beach-Sunset Beach, and it's the friendliest place we've been. The lunch food at Sunset Beach is the best food in the resort. The staff is friendly and several of them remember us every year.
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Jan 30, 2025Holiday- yes. Honeymoon-no.
As a normal holiday, this is a lovely resort. However, we booked it for our honeymoon based on all the reviews and it didn't feel like a honeymoon resort and we were not made to feel like we were welcomed as newlyweds. The reception desk were particularly disinterested throughout our stay. On arrival, my husband was told to wait for the bags outside while I was given both of our glasses of fizz to hold, with no welcome or congratulations, and I would've obviously wanted to experience this with my husband not standing on my own. I was then told to listen in to the 'welcome speech' another couple was having next to me (my husband still not with me at this point). When we spent £10k on our honeymoon here, you'd like to think they would wait for him to join me and introduce the hotel to us personally, not sitting in on another guests intro. Then we were taken to the wrong room with names on the TV screen which weren't ours. Trudged back to reception with no apology and taken to our room which had no honeymoon welcome in it, not even a card. (Btw, you have to pay $100 for petals on the bed, again, you'd think that would be an easy and cheap thing for a hotel of this standard to include for a once in a lifetime occasion). Later on in the week my husband lost his phone and it showed the location as reception on the find my phone app. So we asked if they had a phone handed in and the immediate answer was 'no' with absolute disinterest. (as was the case when I lost my sunglasses) We had to go and get the laptop to show him that it was there and then he very begrudgingly went to check in the back office and came back with the phone. Seriously poor customer service from a 5* hotel... The hotel app showed the 2 dinner a la carte restaurants as booked for 5+ days, but they don't tell you these are bookable at guest relations. Again, pretty poor amount of info given when you've paid for all-inclusive you don't expect to only be able to eat at one restaurant all week. Other than that, we had a lovely time relaxing in the grounds which are beautifully designed with so much greenery everywhere. The beach is super clean and well maintained. The 2 a la carte restaurants served stunning evening meals. The evening entertainment was top notch and the gala nights had a lot of effort put into them. The main staff around the hotel were mostly really friendly, it's only the reception team that let the side down. As a holiday, pretty great all round and would recommend, as a honeymoon, quite disappointing and wouldn't recommend this to be made to feel special.
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Jan 29, 2025Perfection can be spoilt by just one or two individuals......
Smoking policy in Jamaica Indoor places: Enclosed public spaces, workplaces, and government-owned buildings Outdoor places: Beaches, outdoor markets, parks, and outdoor dining areas Public transportation: Public conveyances, bus stops, and transportation waiting areas Other places: Health facilities, educational institutions, and areas for children The hotel and the staff cannot be faulted, but it is guests who exhibit selfish attitudes which contravene rules and affect the pleasure of the majority. "The law was implemented in 2013 to protect non-smokers, children, and workers. It aligns with international obligations under the Framework Convention on Tobacco Control (FCTC)" But some care little for rules and regulations..... First offence carries a penalty of $10000 - I hope those pictured were suitably fined....
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Jan 28, 2025
Worth the long airport transfer!
Quite a long transfer from the airport but it was worth it! Lovely hotel with lots to do. Quite a hilly complex but we embraced this as exercise :-) Lovely beach area with plenty of water activities. Food was good. Quite a few little areas to have sundowners. A really enjoyable holiday.
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Jan 26, 2025
Honeymoon Paradise
Everyone on the resort, with staff and guests were so kind. The resort is absolutely gorgeous. I liked how the beach wasn't too deep. There were so many activities to do such as line dancing, painting, volleyball, watersports, and a wine tasting. We enjoyed all the foods we tried. There were a lot of stairs and so much wildlife!
- AdvisoryJAMAICA'S TOBACCO CONTROL REGULATIONS SMOKING PROHIBITED IN THE FOLLOWING PLACES: •All enclosed places (Restaurants, bars, lobby areas and rooms) •Public transportation •Work places • Government owned and occupied buildings •Health facilities including pharmacies •Sports, athletics and recreational facilities for use by the public •Educational institutions •Areas specifically for use by children • And places of collective use such as bus stops. Persons may be fined or imprisoned.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.Name Changes: Hotel does not allow name changes for any guests. - Pet Policy : Pets Not Allowed
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