Resort Details
Guest Reviews
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5658 reviews
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May 07, 2025Home
Our fifth visit to Couples Negril, and once again it did not disappoint. There is a reason the staff say "welcome home" when you arrive, as it feels exactly that. There can be very few hotel chains that have the sort of loyalty that Couples Resorts have. We had an amazing time - the food is delicious, the accomodation superb, and the staff are sublime. We are swcuba divers, and between 2 of us, we managed to do 45 dives in 2 weeks - sharks, dolphins, turtles, rays, lionfish - it doesn't get much better than that. Here are some views: accomodation - the rooms are amazing. However if you are looking for 6 star Dubai style accomodation, this is perhaps not the resort for you. The hotel has a great "vibe". We were in block 1 (our preferred building). There can be nothing better than hearing the sound of the water outside and the clinking of scuba air tanks in the morning. They have just introduced food room service for lunchtime and evening too (previously it was breakfast only). food - delicious. My favourite is Lychee (an Asian restaurant), but Otaheite runs it a close second. Cassava and Helliconia are also fantastic, and I would also thoroughly recommend you try the Veggie Bar for lunch too. staff - simply cannot be faulted. We ere treated like long lost family when we arrived. They are the friendliest staff of any hotel I have ever visited. Every department is the same - waiters, coffee staff, watersports, berach, scuba, reception, maintenance netc etc. The repeaters dinner was amazing, and I am always so glad to see various staff introduced whio have worked at the hotel for years (sometimes decades!). Special mention to Dean the restaurant manager. scuba - the main reason we return year after year. The guys in the scuba team are ther best in the business. This year I did a PADI peak performance buoyancy course which made such a difference. A big shout out to Richie, Suga, Byron, Courtney, Omar, Willy, O'Jay and Jordan. They are like family now. waterports - again such amazing staff. The wakeboarding is particularly good (Derrick is a fantastic driver). Particular mention to Jerome, Maliki, Chris, Milton, and Michael for being such great company. entertainment - still superb after a few visits. The silverbirds are always good fun, the house band (Roots harmonic) still fantastic, as is Leo Carmichael, the beach party, Moses playing at the bonfire, and of course Paul the pianist in the piano bar. Francesca in the entertainment team is great! The hotel has a great feeling about it though. The beautiful trees throughout the resort and lush greenery make it beautiful. The staff cold not be more helpful. We had an issue around late check out and they sorted it out superbly (many thanks to Ricardo Samuels!). I cannot praise this place enough. It is a piece of paradise, and we shall be returning next year God willing.
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Apr 28, 2025Amazing Resort, Amazing Staff! Minor Glitches!
This was our second visit to Couples Negril, seven years from our first visit. We really enjoyed the beautiful beach, and the amenities included. The staff is amazing! They have great personalities and are eager to help. Our stay included two snorkeling trips, one at night (extra charge and worth it) and a day trip. Both provided experiences that exceeded our expectations. We also enjoyed the complimentary sunset catamaran cruise to the caves along the coast in Negril. Again, great staff on the boat! The restaurants seem to rotate menus so the choices of delicious food is never boring or predictable. The breakfast buffet varied only slightly from day to day. The other restaurants varied menu choices, including the lunch buffet themes at Cassava Terrace. We discovered the lunch buffet on Day 4 and wished we had eaten there earlier in the week. The Beach Grill's lunch menu didn't vary much. We stayed in a Beachfront room, not a suite. The bed was really comfortable, and the pillows were perfect. Access to the beach was easy. It was a bit of a walk to the front area but not extreme. After eating at the fantastic restaurants, walking off calories is necessary. Our room was in Building 5, which was very quiet and peaceful. The Returnee Guest night and dinner was simply amazing. The activity staff had many different activities planned and games available. We did not attend the evening activities but heard they were pretty good. We would recommend the exterior of the buildings get a fresh coat of paint as weathering has caused severe degradation of the paint. The rooms could also be renovated, especially the bathrooms. We were there 7 nights and our minibar was never restocked. We inquired at the front desk for a restock one night and were told housekeeping was not available after 5 PM. Also, bottled water seemed to be limited. The Piano staff was just unbelievable. They went above and beyond one night to find bottled water and bottles of Coke for the minibar fridge. 24-hour room service full menu is not available to all rooms, only suites. Or maybe the information included in our check-in packet was misleading. Customer Service staff seemed to be bored but still were very helpful. In my opinion, the resort may be reluctant of update or renovate as a great many of the guests are returnees, who probably enjoy coming back home just the way they left it. The highlights of our stay were the staff, the complimentary water trips, the beach, and the variety and quality of food. Would we return? YES! Would we recommend to our friends? YES with caveats!
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Apr 24, 2025
2nd Time - Perfect
Second time around for this resort and loved it. The staff - shout out to Nelie, Elke England and to all the wonderful staff who go out of their way to ensure you have everything you need. Loved the addition of coffee and banana bread delivered each morning to our room for breakfast. Our favourite thing is never having to search for a spot on the beach, shade or sun. Simply the best. Food is excellent. We have already booked our return visit.
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Apr 22, 2025Was great but I don’t recommend if you come from Europe!
The facility was really great and well maintained. The Beach was definitely the highlight! Food was also great but sometimes a bit spicy. I traveled with my mother and I have to say that I will avoid this hotel in the future. As two women’s from Europe it was sometimes horrible! Certain guests had no sense of respect, were rude and even laughed. No words for that! If we will visit Jamaica ever again definitely not in this Hotel.
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Apr 15, 2025
Wonderful experience at a gorgeous resort
We're just home from a week at Couples Negril and already desperately want to go back - I can see why people return year after year! There is something really special about this resort which is hard to explain. The location is unbeatable, the vibe is relaxed and friendly and all of the staff we interacted with were fantastic. I was really surprised to see negative comments about the service in other reviews - we didn't experience that at all, but we always ensure we're extra polite and smiley to resort staff and I think that goes a long way! Food - All Inclusive food is never going to be the best of the best but even with that expectation, we were seriously impressed. Otaheite was so good we went back three times! We found the food at Lychee a tiny bit on the bland side but still nice enough. There can be long queues at breakfast time. Facilities - the gym could use some updating, but it did the job for a few days. We barely used the pool as we were mostly stationed on the AN beach (which was new to us but we loved!). Entertainment - we didn't really see any of this as we typically go to bed early, but the acts seemed to cater to a slightly older crowd (we're late 20s/early 30s). What we could hear from the room sounded great though! I've gone with 4 stars only because we have stayed in more premium AIs, but for the price point, Couples is excellent value for money. Overall, we loved our stay at Couples and would absolutely return if we were after a relaxing beach holiday.
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