Catalonia Yucatan Beach - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2982 reviews

• 

  No no no

  Just don’t. The only good things are the place seems clean and the staff are nice. You can’t book no get a reservation at any of the a la cart restaurants. At all. Not just us lots of people complaining. Talking to the front desk was useless. They tell you that you can’t book go to any of the restaurants and then use the tiny disclaimer on the website that says subject to change when you get there. If you aren’t down to the pool by 6am you will not get a set. They have signs up saying you can’t do that but they are ignored and they do nothing about it. Seats stay unused all day. The drinks are all made with sucralose and taste awful and turn your stomach. They let another guest bring his big speaker to the quiet pool and blast it. The fruit at the buffet is really good, but the rest might as well be good in Cuba. They close everything down very very early. Pools, bars, food. There seems to be all kinds of different coloured wrist bands and they give you no option to upgrade once you are here and then they limit you so much depending on your “level”. It’s really frustrating and confusing. I would never come back.

  Feb 16, 2025
• 

  Wonderful time with the family

  As a family with two young kids (3 and 6), this was the perfect getaway for us. Very simple amenities , clean, friendly staff, food was good (we only ever ate at buffet). And located within a cool quiet village for exploring. The beach isn’t much of a beach and its rocky in spots, but the snorkeling is great right at the resort. Water shoes are helpful but not needed. Honestly, we bounced between the beach and the pool all day, every day and we’re usually back in the room by 7:30pm for the night so take our input with a grain of salt. Lots of poor reviews on here but we enjoyed our stay!

  Feb 11, 2025
• 

  A disappointing Resort with beautiful weather

  Resort is very run down, the staff does a great job keeping it clean, but it is not the fantastic resort people say it is. Food is mediocre, and I am being kind. Many people were ill while we were here, including my spouse, on 2 separate occasions. Very difficult to get into the a la carte restaurants; you literally have about 4 minutes at 8am to try and make a reservation for that evening. We did manage, only to be very disappointed in the food; ended up experiencing a fist fight at the table next to us (which was not the fault of the resort ), however, a visitor actually had to put a stop to it!… security, waiters were too slow. Ended up eating at the buffet - same food every day. Pool was cold, very cold, not enjoyable cold!! beach is rocky, drinks are so-so, a very limited menu… yet we would see other guests walk by with drinks not on the menu. When we would ask about these drinks, no one spoke English!?.. well, come on now! But, rooms were clean, and staff was polite. Overall the vacation was a huge disappointment.

  Feb 11, 2025
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  Catalonia Yucatan Beach (Don't.)

  My wife and I just got back from a LONG 14 day trip to this resort. First I will get to the good parts. The staff are amazing and friendly and really do a very good job. Our room was cleaned well everyday by cheerful and efficient staff. The front desk was very approachable and it was the quickest and most hassle free, check in we have done anywhere. But, this is a 3 star or less resort despite that. The cleaning staff was sometimes very sorry but there were no clean towels available that day, of any kind, not the staffs fault though. If you stay at the Yucatan you are second class customer as the privileged travellers with the different coloured bands from the Catalonia Riviera Maya get it all. There are only 2 specialty restaurants for the Yucatan guests and must be reserved , by phone, at 8 A.M. . they are quickly booked up. And when you do get through you can watch the privileged walk in and demand a table and get it at your reserved time spot. They have there own specialty restaurants and buffet but like to come in and make demands at the others. They have there own buffet that you are barred from also. And the worst of it all is the nonstop vaping and smoking. The euros and quebecois are the worst offenders, but there were others too. They smoke at the pool side and pool decks , they smoke on the beach lounge chairs, they smoke at the beach bar , they smoke in line for the buffet and specialty restaurants, and on all walkways and room decks. They are relentless . Mexico has allegedly instituted some no smoking policies. That is a joke. Worst case in point was when two young girls ran by us on the walkway having fun . Three euro women were walking towards us and of course all three were puffing away. As the kids ran by one of the women was waving her hand around with the cigarette and put the lit end onto the little girls arm. The girl screamed and her mother yelled" What the heck is going on". The euros were yelling "Scusa! Scusa ! Sorry . Sorry. And scuttled away . The mother yelled at them but they fled. I suggested putting water on the burn and the mother did and I mentioned we had some polysporin she could use. She said Thanks. She then said" I thought there was no smoking " I said us too. So if you want you and your family to be continually surrounded by clouds of disgusting second hand smoke this might be the place for you. The attached pic is the deck by ours right beside the no smoking sign. When I pointed this out the staff member said" but there is no one smoking there now, is there". Some kind of logic that. So I strongly advise picking a different resort. And if you are offered a morning breakfast on the privileged side to talk about joining their time share. It is a waste of three hours of your life, we went and sat through and were promised a beach bag for going . After sitting through it all and saying no, SURPRISE, they were all out of beach bags. What a racket!!!! John T.

  Feb 11, 2025
• 

  Stay away

  We looked at the reviews so we’re apprehensive in the first place but went ahead as TUI said that we would loose 70% of the cost if we canceled .this was two days after . Here we go, we were put on the fourth floor the lift wasn’t working . We were asked if we wanted to change but we didn’t as the lift would be fixed . It wasn’t. The do say that the beach is rocky, it is to the point that you can only use 30sq feet . Literally it is not as envisaged depicted in the pictures .i did snorkel over the rocks, fish hard to find as compared with Sharm el sheikh it was just rubbish. Rooms out dated and 3* might be too high. Things like the towel rack hanging off everything else generally seen better days. Entertainment is not good you can use the other hotel so got something. As normal the buffet is very repetitious you have the facility of a couple of restaurants.but not all . You have the Mexican and Italian all other are for other hotels guests so you cannot use Japanese or steak . Even if you offer to pay for the privilege. They tend to give preferential service . Waited for coffees only to cancel after waiting for ten minutes with 1/2 a dozen other parties being given priority. I appreciate that the weather is not guaranteed but two days of sun out of nine isn’t good people sat in the bar with umbrellas because the roof leaks . Conclusion. It’s a Canadian/American Benidorm Drunks, overpriced. 8hr trips where you spend six hrs going to and from. I can say been their done it . But won’t be going again . TUI really needs to assess this hotel again. Never worth the 25 hr travelling time .

  Jan 26, 2025