Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2995 reviews
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Mar 27, 20252/5 at best, do not recommend at all.
Writing this honestly so no one gets catfished like we did. This hotel is not as described, I would give it 2 out of 5 starts. Unsanitary, mildew, moldy and hot rooms. Food was terrible and beach covered in sea weed the whole week. Gross overall.
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Mar 26, 2025Loved our visit!
Very nice hotel. Facilities were clean. The staff was friendly and super helpful! It's perfectly situated, and there is much to do in Puerto Aventuras. My friends and I loved our stay. The food was delicious, both at the buffet and the pool side eateries. We have already started planning our trip back.
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Mar 14, 2025Reasonable
The rooms are very basic, the wc still has a bathtub and old dishes, however the Twins have large beds, but the mattress is bad. For Europeans attention that the socket has to have adapter. Yucatan guests are not allowed to attend all restaurants in the Catalonia hotel chain. Guests are told the gym opens at 8:00, but at 6:30. The meals at the restaurant buffet at the end of the third day are repetitive, although the food is even good. It has a stand of sandwich’s and good snacks. Hotel located in an excellent area that you can leave at ease with lots of life and a marina with bars and restaurants and super safe.
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Mar 12, 2025Chill time
People and Entertainment - 5 stars, however the beach and pools are 3*or even less. would like to give a special thank you to Zereth, Adaleidi and Pedro for exceptional service at Toscana. Food was great at the restaurants and the buffet. And if you go to the spa for massage, ask for Miguel! He is exceptional!!!
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Mar 09, 2025
Great time at YUCATAN
This is a 4 star hotel for Mexico. Great all inclusive for the money. I walk with a cane and I loved my room for disability bathroom. Front desk very accommodating. Rooms are clean, beds comfortable and quaint. You have to get up early to reserve a pool lounger with a towel- pools are beautiful and clean. Not a true walking sandy beach but safe snorkeling where you can stand up at anytime. Water shoes are a must as rocky. A special shout out to Lupita from entertainment team. We loved water aerobics and Spanish class. She should be named employee of the year! Buffet food is average.
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