Hotel Overview
The Caribbean Sea's turquoise waters can be seen from this All Inclusive hotel-paradise. Come and get ready to spend some unforgettable days in the heart of the Mayan Riviera, surrounded by marvelous landscapes and seductive, white sand beaches.
The hotel is located in the wonderful Puerto Aventuras development. This is a tourist development which boasts a marina for yachts, a golf course, restaurants and dolphin tanks, all within easy reach of the main Mayan Riviera attractions.
Location
Puerto AventurasProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2966 reviews
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Dec 31, 2024Ignore the blind moaners
As other people have said,we were really apprehensive after reading some negative but untrue reviews. Instead of writing bad reviews people should take the time to look or even ask. The only thing really dated about the room is the shower curtain. It didn't matter how hard we tried,the bathroom flooded when we showered.Update with a glass shower screen. There was nothing wrong with the hairdryer. Rooms were spacious with a decent sized balcony. Beds were comfortable and good air conditioning. Yes,there was no kettle in the room but I don't want to make my own drink when I'm all inclusive, so didn't bother us. There was two buffet restaurants. A hot dog truck, crepe hut and a snack bar which was open until 2am. Four pools,two with swim up bars. Breakfast opened at 7am and didn't close until 10.30am. You could get a drink to takeaway from the restaurant as long as it was in a plastic cup. You only had to ask. You could get food and drinks from 7am until 2am The juice bar opened at 10am and alcohol bars at 11am. Cocktails were great. Mexican and Italian restaurants you had to book in the morning. We had issues with the app but reception explained how it worked. Just ask instead of whinging. In my opinion this is one big hotel just with two different names. You can go anywhere between both hotels and they just merge into one. The evening entertainment is in the other hotel. The only issue I had was lack of seating in every bar area, in the evenings. Ridiculous, even though there was plenty of space for more seating. You could get a drink from the sports bar and sit in reception but it was dark and boring. All the staff, apart from two in the sports bar were nice & friendly. The two in the sports bar were closing at 10.50pm and didn't want to serve anymore drinks on the two occasions we were in there and one was actually arguing with my husband. The sea does have rocks but we entered the water where the rocks were flat and then it turned to sand. Great for snorkeling. We did know before booking this holiday that there was rocks so dont understand people moaning on reviews about the rocks. Overall it was a fabulous holiday
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Dec 22, 2024Go elsewhere
First time in Mexico and would not book here again. Only 4 staff were nice to us, Carmen at the bar, Esther in the buffet, Jeronimo in the snack bar and the concierge Antonio. Outdated rooms, luckily just finished a shower when the water to our room was shut off, no warning! They were fixing the balcony on the room next to us with a chainsaw, sawdust everywhere, again no heads up. Food was ok, only choice was the one buffet and one snack bar. A la cart booked early, we did go to the Italian, not impressed. Rocky beach was very small.
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Dec 17, 2024
We just want a coffee in the morning
No Coffee available except for at the buffet. If you want to enjoy your morning coffee outside you're out of luck. No Coffee or pop or beer in the rooms. The bars close at 11:00 pm so if you want a night cap you will have to go to the Disco. Buffet food is good. Breakfast omelettes are great. Beach is good for snorkeling. Rooms are tired and dated.
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Dec 15, 2024
ProDive International Dive Center at Catalonia Yucatan Beach resort
I had a great diving vacation with ProDive International Diving Center. Their dive masters are great. I have spent 8 incredible dives with them and was amazed by the marine life they showed me. I swam with turtles, a sting ray and saw a nurse shark sleeping under a cave Special thanks to Veronica, Diana and Frank ,the dive masters.
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Dec 14, 2024Nickel and Dime - Catalonia
Worst all inclusive resort I ever had. Lots of reasons - people in our group from Winnipeg otttawa and Calgary and we go annually - I would not advise again. Lots of reasons. Treatment was terrible when asking for even a remote control battery. Took two days and management to step in. (“Had to go buy some batteries”) NO KETTLE in room. - not available either. NO COFFEE MAKER in room - not available. HAIRDRYER - ancient and hard to turn on and off. (If you are an older person… good luck. My struggle was daily. NO POP OR BEER in room - nope they stopped doing that. No cans or bottles anywhere here unless you go buy some. BARS: nothing available/open until 11 (only 2 as well we could use. Line up 1-15 people long…. You will wait until after noon for it. Gaps between opening on snack bar/lobby bar and sports bar - so no food available. Beach- ROCKY cut my foot day one and rocky in and out of water. Don’t plan a beach walk- no where to go left or right from this place. (Like your in jail) Volleyball on beach is literally 2 feet from loungers…. Ever feel a volleyball in the head. Plan to be on guard and catch the ball - even if you are now playing! ALL people servicing you even the airline reps pass the buck. One says got talk to hotel and the concierge says talk to your rep. CIRCLES!!! Waste of time. Constant line ups everywhere. A LA CARTE(s) …. good luck getting more than two and good luck getting to book one - 4 laptops/phones trying book us in. Mexican was aweful fyi. I’m not seeing any of this lately because I’ve been to three all inclusive every year for the past five years I’ve never experienced this. The GYM - fantastic: minus the construction/painters there by 7am daily - great fumes while working - and about .5km to get there from yukatan lobby. Out. A/C didn’t work in gym or in lots of our rooms (10 people In our party) Anyone ever go to a pool that’s so cold that the scuba people with wetsuits complain? that too! I looked and walked around the entire resort every balcony that has chairs does not have any cushions and they’re so uncomfortable. My bed headboard fell off the wall too. Check out - better do this the day before or you will stand in line in the shuttle I’ll have to wait for you.. Sports bar would be great if they even had a snack there like most places… but nothing. Checking out late? Nope no shower or room available to freshen up. You have to use the washrooms at the pool. (No shower or space to change). I am a Catalonia member and discusted in this place. They won’t even offer me late check out and I am entitled to this. This place is like they are trying to make every waling dime and not offering anything. Good luck in your all inclusive choice but don’t plan this one - there are lots of better options.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.