Hotel Overview
Location
Xpu-HaProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
This Is An Adults-Only Resort - The minimum age for all guests is 18 years old. This is closely monitored, checking identification of all clients upon check-in.
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
13561 reviews
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Nov 22, 2024Mediocre vacation
Very relaxing resort, but compared to other resorts I feel like this is just an ok resort. I would recommend this resort for a couple that wanted a quick, quiet getaway. The resort was very clean, but we didn’t enjoy the restaurants and it was way too hot to visit in July. By noon the pool was too hot to enjoy.
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Nov 18, 2024Just booked for our 12th visit!
Just booked for our 12th visit! Realized I didn’t review our 10th and 11th visits. We spent 1 week at CRT in October 2023 and 2 weeks at CRT in April of this year. We continue to choose this resort for so many reasons. The most important ones being the staff and location. The staff are just the best. Always attentive, always polite and kind. Always doing whatever they can to make your stay memorable. Shout out to these staff members that we interacted with and who made an impression on us: Fidencio, Sandy, Argel, Alix, Alejandro, Esther, Julio, Thomas, Roberto, Juan, Aurelio, Luis, Faviano, Freddy and chef Adan at BLoved. The food is consistently excellent. Alex and Juan in the Mexican restaurant. Uriel and Nataly – our room attendants that did an outstanding job every day. Elias and Enedino in the Lobby Bar. Georgina, Ana and Isabel serving drinks at the beach. Rosario in the snack bar. Marisela and Alejandro at the Italian restaurant. Adriana at the front desk. Finally Daniel and Lenis in Guest Services. They are outstanding humans and will do whatever they can for you. Always welcome us with open arms! The beach is spectacular with crystal clear water and beautiful white sand. Snorkeling is pretty good right off the beach. The Rauxa show is amazing with a great menu. The rooms are spacious, clean and each have a private balcony. This resort checks all the boxes for us and we truly feel like it is our second home.
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Nov 09, 2024
This is the resort for us, we will be back.
My husband and I returned to Catalonia Royal Tulum once again as we really love this resort. We spent ten nites. Check in was quick and efficient. Our room was as we had requested, ground floor with king bed. The app they have to make restaurant reservations is easy to navigate, and I am older so that is important. Restaurants were pretty good, the buffet for breakfast and again for lunch if you choose is quite good, staff is wonderful. Has a great view if you choose the sea side. We also upgraded so had the option of Beloved, which again has a wonderful view and we enjoyed many meals there. The steak house was very good as was the Mexican. Our favorite meal of our 10 days was at the Italian, it was just a perfect evening, staff was lovely and the food was yummy. As far as the hotel grounds, they are kept quite well. Beach is amazing, pool is clean as is all areas around the pool. The walkways within the resort are a pleasure everyday to walk, with a jungle vibe. Location is ideal, for us. Situated between Playa del Carmen to the north and Akumal to the South. Close enough to hop a Collectivo, vans that you can ride for a fee up and down the highway, Also a short walk to a local beach club down the beach that has live music most afternoons, not part of the resort but well worth a visit. Entertainment is quite good on some days and nights and could be better on others. A live Spanish band one night was awesome, we enjoyed that the most. The Mexican night was very good, along with the Mexican buffet that night. The day activities seem to lack luster this year, we would only see this as we have been so many times. There were things to do ie volleyball, aquacize, bingo, yoga and some games but has been more vibrant in past years with some outdoor cooking, fashion show and making guacamole for example... All in all this is the resort for us. Beach is perfect, the water is quiet, no jet skis ....Location is great, staff is amazing, over and over they are so good and helpful. We will be back for sure.
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Nov 04, 2024
Great experience!
I came to Catalonia Royal Resort in a couple trip. This was a great experience. The food, the drinks “tequila sunrise “ my favorite. But the most great part was the staff. The personal in this hotel was amazing. Animation staff so friendly. They all great specially Shamel he was very enthusiastic. Thank you all for the hard work you put into it to make my vacation a unique experience. :)
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Oct 30, 2024Would not recommend
Overall: would not recommend this resort. The overall resort and swimming beach is very nice. The rooms were kept clean and the buffet staff was super friendly! The rauxa show was worth going to and we had the best food of our stay there! The performances were great. The food is hit and miss. The buffett has a ton of options! The dinner reservation system wasn’t a problem for us, but only because we booked immediately. I can see how this would be for others. The room service menu (only way to get food after 10) is very slim and they were often out of items each day. CONS: The tequila bar is listed to be open until 2 AM. Instead they closed at 10:30 PM each night and there was no sign or notice of this. Many people walked up and were confused and frustrated. There was 0 place to get a drink or frankly do anything on the resort after 10. If you’re anywhere under the age of 65 or enjoy a little nightlife, this isn’t the resort for you. We were pretty frustrated by this as we booked this stay with a group of people because we had late night options. Additionally, the staff grabbed our luggage from our room and then lost it by sending it in the wrong transportation and airport (even after writing our room number and pickup time on the luggage). We had to leave without our luggage or even confirmation they knew where it was. We almost missed our flight because of this. When asked if they can call us before our flight with information, they didn’t after they said they would. We still don’t have our bags and won’t for awhile. When asked multiple times about ANY sort of compensation for the issue they caused, they have ignored it and have yet to answer. We will be going to another resort if we come back to Tulum.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.