Catalonia Royal Bavaro - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9755 reviews

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  Globalement une belle expérience!

  Overall une très bonne expérience! C'était notre première fois dans un tout-inclus, donc difficile de comparer, mais on a bien profité de nos vacances. Les bons côtés: - Le personnel; tout le monde (presque, voir commentaire plus bas) est super gentil et serviable; ça parait que beaucoup d'employés aiment leur travail et c'est agréable! - Le choix de restaurant est interessant et diversifié. La qualité de la nourriture dépend des resto, je dirais entre 3 et 4 sur 5. - L'endroit fait attention pour vrai si vous avez des allergies alimentaires; ça a été bien géré dans mon cas! - J'ai aimé qu'il y ait beaucoup de palmiers sur la plage; ça donnait des endroits ombragés quand on voulait une pause de soleil. On n'a pas eu de mal à se trouver des chaises non plus. - C'est possible de marcher quand même longtemps sur la plage, ça nous a permis de prendre des longues marches. - Les chambres sont spacieuses (je crois qu'on avait la suite de base) - Le site est beau et bien entretenu - Le site n'est pas trop gros, ce qui fait plus chaleureux je trouve Les moins bons côtés: - On a dû changer de chambre après la première nuit pour plusieurs raisons: - très bruyant proche de la piscine avec la musique le soir (on est des couches tôt) - pas d'eau chaude.....!!! - le téléphone ne fonctionnait pas. Par contre, dans l'autre chambre, tout était super correct. Mais si on n'avait pas pu changer, notre expérience aurait été vraiment différente. - Un moins bon côté pour nous, mais qui peut être un plus pour d'autres; c'est justement la musique à la piscine; on aime plus quand c'est tranquille. - On a eu un bon service partout, sauf au resto Bloved pour déjeuner... j'ai commandé 2 plats et ils m'on apporté 2 assiettes que je n'avais pas commandé. ça arrive, mais quand j'ai demandé à avoir la bonne chose, le serveur à été assez hostile envers moi (malgré que je ne lui ai jamais manqué de respect, même pas proche). Ensuite, c'est devenu impossible d'avoir des refills de café; on nous ignorais simplement. On a donc annulé notre souper dans ce resto. Même soir, on va au resto à côté et surprise, on voit le même serveur. Mon conjoint s'est retrouvé avec un petit morceau de céramique dans sa soupe; ça aurait pu être dangereux... Mais bon, sinon tout était ok. - Moins bon côté aussi: il faut réserver ses restos vraiment d'avance si vous ne voulez pas manger au buffet. Ce que j'aurais aimé: - C'est vraiment un détail, mais j'aurais vraiment aimé avoir des drinks dans des fruits genre noix de coco et ananas. Lol je sais que c'est pas important, mais j'en rêvais. haha. En passant, leur coco loco et leur pina colada sont vraiment bons! - J'aurais aimé des portes mieux insonorisées pour les chambres. Donc overall, on a trouvé ça très bien et on est conscient qu'il n'y a rien de parfait. On y reviendrais surement!

  Apr 01, 2025
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  Best Massage in Punta Cana

  Joani and Venessa were amazing! Highly recommended for your massage! My friend and I felt completely refreshed after the massage 360. It’s an absolute must when you visit the Dominican Republic. The spa itself was a paradise. Please visit!

  Mar 29, 2025
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  I’ve Stayed in 15 All Inclusives…and This Was By Far the Worst Experience of My Extensive Travels!

  I’ve traveled to 43 countries and have stayed in 15 all inclusive resorts throughout the Carribean, Mexico, French Polynesia and Australia and Catalonia Royal Bavaro was the BY FAR the worst experience of all of them! And we had the so called Privileged package! The list of transgressions is long so I will organize them by tiers. Tier 1 • Clear smell of mold in our first room • On the first night of our stay, I got VERY sick from a room service cheeseburger with lettuce and tomato that I strongly suspect were washed in tap water. It effectively ruined our entire trip as I couldn’t eat or drink much of anything and spent most of our of week long stay in the bathroom (including 14 trips the first night). We talked to several other guests who had similar experiences. • We lost $360 in tour fees as we were unable to participate in the tours we signed up for through the Tour Desk at the resort because of my inability to be away from the bathroom for any meaningful amount of time. • When we brought the issue to the attention of “David” at Guest Services, he literally responded “What proof do you have that we made you sick?” No expression of concern, no apology and no effort to learn more to prevent other guests from becoming equally miserable. • After he rejected my request to have our tour fees refunded and other imminently reasonable suggestions I made for appropriate accommodations, he blatantly lied to me. He asked me to sign a document that he said “just stated that we don’t have to pay for a “Romantic Dinner”” that he finally offered as a token…and woefully inadequate…accommodation. In fact, it was a legal form releasing the resort from all current and future claims while offering us absolutely no accommodations in return. When I told him such, he vehemently insisted I was wrong (like I’m some idiot who can’t read) and doubled down on his lie. • Unbelievably, there were literally no managers in sight during our entire trip…in spite of repeated attempts to talk to one. If they were there, they were cowardly hiding in back offices or wearing the same uniforms of the staff so they could blend in and not be singled out. Tier 2 • Both of the “Privileged” rooms we stayed in (after changing rooms to avoid the mold smell) had major maintenance issues. Items that flat out didn’t work include: two TVs, two safes, one phone, a drain and a door nob that literally fell off in my hand the first time I opened the door. In addition, another phone was falling off the wall and holes in the wall existed where a light sconce and another phone were supposed to be. • The food was incredibly inconsistent with a rare good meal (e.g. the filet at Rodeo accompanied by excellent service) mixed in with a ton of food that was remarkably flavorless lacking herbs, spices and even salt. Even most of the fruit (which is usually amazing in the Carribean) lacked flavor. Some of the dishes tasted like cheap frozen processed meals. And on several occasions, the food we were served was missing half of what was supposed to be included (e.g. Prawns & Salmon Supreme with zero prawns, a Walnut and Pear Panini with absolutely no walnut or pear, a Shrimp and Spinach Panini with no spinach, etc.). We had multiple meals where we had 2-3 bites and left. • Likewise, the service was equally inconsistent with a much appreciated rare warm greeting and smile (thank you, Felix!) drowning in a sea of obviously very unhappy employees (who are likely being mistreated by management) who treated customers very coldly with no greetings, exchange of pleasantries or smiles or inquiries regarding the quality of the food. On numerous occasions we were approached by wait staff stone faced and bluntly asked “What do you want?” A fellow guest told me wife they have visited the Catalonia Royal Bavaro annually for over a decade and always had wonderful stays. But they apparently had a change in management a couple of weeks ago and everything has gone to Hell. Employees are clearly angry and their service reflects it. Shortly after protesting that “I am only an employee and can only do what they let me do!” one employee nodded with his eyes lighting up when I responded that “They don’t have an employee problem. They clearly have a culture and management problem.” Our $4000 trip was totally ruined by the inexcusably poor room maintenance, poor (and in at least one case unsanitary) food and service quality…and most of all…their (lack of) response to legitimate issues being raised. I can’t recommend strongly enough to AVOID THE CATALONIA ROYAL BAVARO AT ALL COSTS!!!

  Mar 26, 2025
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  Fantastic staff

  Our room was a Deluxe Junior Suite. It had a King bed. Large tub in room. Separate seating area. Balcony area with comfortable seating. Large shower had plenty of hot water. There are no ocean view rooms. Two very nice pools with lounge chairs and cushioned beds. The resort is walkable and the sister hotel next door is a wonderful place to walk in evenings. Meals were presented well. They were 7/10 in my opinion. We particularly enjoyed the Asian Tao Cat. Every employee was helpful. Management speaks English. Staff do not. But they are so accommodating we always had a good laugh with them. Service in restaraunts was exceptional. No request was too much. The actual beach was lovely but there was not enough shade in the Priviledge area. It was the worst resort for towel reserving I have ever been to. People would reserve with towels and not take their chairs until 1 or 2 pm. Having saved them by 8:30. As a result there was one day there were no available chairs anywhere on the beach. There did not seem to be any other workers on beach other than servers. The other issue was the continuous beach sellers. And I do mean continuous. They do not quietly move along the shore. They yell out Beep Beep or ring a metal bell. Even when I was obviously resting or reading they would interrupt until you answered. They had parrots squawking etc. they walked up among guest chairs. Even in the privileged area. The water is very shallow. Hip height. There is 90% vegetation. Not likely much resort can do about this. If you like a nice pool. Fantastic service and immaculate grounds and rooms this is your place. If you like to swim in ocean the beach area is not the place for you. The staff are all the best I have ever seen.

  Mar 24, 2025
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  fantastic punta cana D.R. CATALONIA ROYAL 10 OUT OF 10!!

  we just stayed for a week march 13-20 2025 at Catalonia Royal Bavaro adults only. ROOM 4628 Everything was perfect!!! room was a standard room but great,cleaning staff were great, good food lots to drink ! pools and beach were great clean. Lots of loungers at pool and beach always!restaurants were delious! wait staff bar,front reception staff ALL fantastic.i can not say one negative remark our stay was awesome.love the D.R . punta cana thank you for sharing your beautiful resort and country love CANADA xo

  Mar 24, 2025