Catalonia Riviera Maya - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2989 reviews

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  Average experience

  Service from bar staff was below average. They are quite rude and tend to ignore you, we spent way too much time just waiting for service on a few occasions(up to 20 mins while they argue amongst each other). Resort is beautiful and the servers in the restaurants are great. The rooms are a little bit aged and the beds seem old. Overall a good vacation minus the service from bar staff.

  Mar 09, 2025
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  Very disappointed

  We were so excited for our first trip to Mexico. We were met by our Amstar Rep at the airport, and the ride to the resort was great. Our driver Carlos, was wonderful. On arrival at the Catalonia was awful. We waited 5 1/2 hours for our room. Room was awful. No upgrade available, but the room we booked, was not the room we got. None of the outlets worked, the coffee maker didn’t work, the air conditioning was on the fritz, and the room smelled terrible. It was impossible to book any of the restaurants for a meal. So we ate at the alacart restaurant every day. The staff spoke very little English. If you go to this hotel, be advised… if you don’t book the “Privileged” packages, you are prohibited from using the sandy beach, and many amenities. The hotel also does not accept their own currency, so make sure to bring your credit cards! EVERYTHING here, is overpriced. Be sure to bring a lot of US currency, or you won’t get a drink at the pool bars. The pools are very dirty…On a positive note, the housekeeping is wonderful! The ladies are hard working, and although they aren’t fluent in English, they do what they can, to make your stay pleasant. We won’t be back.

  Mar 09, 2025
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  Affordable vacation.

  Food was okay. Rooms were clean but dated. Staff were all friendly. Romeo in the El Marcado buffet was very friendly and was always happy to see us! Lobby bar was a lot of fun in the evenings. The hotel could make event information a little more available.

  Mar 05, 2025
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  Nice people, great experience

  10 out of 10. Would recommend and return. This was our first experience with an international all inclusive and our entire group loved it. We had 5 rooms, 9 adults and 8 kids ranging from 5 to 14. We weren’t all in the same building but the resort was small enough that it didn’t bother us. First off, take your own snorkel gear. The snorkeling is so good, even if it’s not your thing, it’d be a shame not to experience it. You can borrow snorkel gear from the activities desk but there are a limited number and you only get to keep them for 45 minutes. Even for young kids, bring a mask, you won’t regret it. Secondly, do not skip water shoes. It’s a rocky beach, shoes are an absolute must. If you need to purchase anything there’s a Mexican Walmart equivalent called Chedraui right outside the compound that’s worth the trip. Things like souvenirs, water shoes, swim suits, sun screen, etc. the taxi costs $12 usd round trip from the resort. We had a good experience with the food. Since we had so many people, it was easy to hit the buffets for breakfast. The coffee isn’t like home but they try their best. They do have espresso drinks but they were a little hit and miss. Still I give them an E for effort. For lunches, we mostly split up, some of us hitting the buffets and the rest snacking on the food truck options. My kids ate so, so many grilled ham and cheeses. Dinners were a challenge with as many people as we had. We did beloved one night. The New York steak was not good but everything else was. The Italian restaurant was very nice. The Branzino fish was delicious, the tiramisu was a hit and I loved the affragato. The Mexican restaurant was just okay. We expected more from a Mexican resort but it was fine. This was my first all inclusive but I think the buffets were pretty on par with other resorts. It was easy to find something there everyone could eat. I ate my weight in passionfruit and mango. Lastly, there are professional photographers on site at all times. Like a lot of them. It’s worth packing accordingly and sprucing yourself up one afternoon to get a family photoshoot on the beach. They’ll spend as much time with you as you’d like and you can review/purchase the photos in a package at the end of your trip. Totally worth it. All in all, I’d 100% recommend the Catalonia. We had a great time!

  Mar 03, 2025
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  **DO NOT STAY AT THIS HOTEL!**

  LIKE THE OTHER RECENT 1 STAR REVIEWS STATE YOU CAN’T MAKE A RESERVATION AT ANY OF THEIR RESTAURANTS - APP FREEZES EVERY SINGLE TIME, HAS KNOWN GLITCHES THEY KNOW ABOUT AND WONT FIX IT. “GUEST SERVICES” IS ALSO A COMPLETE WASTE OF TIME (SUPER RUDE & UNHELPFUL) THEY BASICALLY PUSH YOU OUT THE DOOR. THE WOMAN IN THERE REFUSES TO HELP YOU AND SAYS “IF IT WONT LET YOU ONLINE THEN THERES NOTHING I CAN DO” WE THEN WENT TO THE FRONT DESK AND ANGELLO AT THE FRONT DESK SAID SORRY I CANT DO ANYTHING. WE THEN ASKED FOR HIS SUPERVISOR AND HE LITERALLY REFUSED TO GET ONE. YOU CAN TELL THEY ARE USED TO THIS AND JUST SIMPLY DON’T CARE. IT MUST STEM FROM THE TOP MANAGEMENT. THEIR EXCUSE IS TO JUST USE THE BUFFET WHICH WE HAVE ALREADY BEEN DOING AND LET ME TELL YOU ITS THE WORST LOW END CRAP FOOD WE HAVE EVER HAD (PASTA SAUCE IS 95% WATER, MEAT IS SO BAD ITS NOT EDIBLE. DESERTS ARE BLAND STALE ALL TASTE THE SAME) FOOD SITS FOR HOURS AND THEY JUST LEAVE IT COLD AND HARD. WE EXPLAINED HOW WE TRAVELLED 10 HOURS CAME HERE FOR OUR HONEYMOON PAID THOUSANDS OF DOLLARS AND ARE UNABLE TO EVEN USE THEIR RESTAURANTS THEY ADVERTISE AND ANGELLO AND “GUEST SERVICES” DIDN’T MAKE ONE ATTEMPT TO HELP OR CARE ONE BIT. THE WORST “CUSTOMER SERVICE” I’VE EVER ENCOUNTERED ANYWHERE! WE ARE STILL HERE FOR A WEEK AND DEBATING JUST GOING HOME OR PAYING AGAIN TO A DIFFERENT RESORT. HOPEFULLY THIS REVIEW HELPS SOMEONE ELSE HAVE THEIR VACATION RUINED LIKE OUR HONEYMOON WAS

  Mar 03, 2025