Resort Details
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2999 reviews
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May 03, 2025An ideal location to relax and unwind.
The resort is a delightful escape, boasting a decent beach that embraces the shimmering turquoise waves. Love the diverse dining choices, where each dish, crafted with fresh ingredients, offers a perfect blend of local and international flavors, presented beautifully and bursting with taste. The staff’s warmth and genuine hospitality truly make every guest feel right at home, ensuring attentive service throughout your stay. Overall, this is an idyllic getaway where you can relax, unwind, and savor every moment.
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May 03, 2025This Would Have Been the easiest 5 Star Review ever, but...
My girlfriend and I traveled here for a week in late April, 2025. We stayed 6 days and booked privileged. We stayed on the Riviera Maya side. While they list Yucatan Beach as a separate resort, all guests and staff treat both sides as one resort. I have been back 2 weeks and have been waiting to write this review because I'm conflicted on my experience. This was my 4th all-inclusive and I have also been on about a dozen cruises so I'm beginning to have some idea of what to expect. I'm also very laid back in general and easy to please. I don't sweat the small stuff. I'll start with the good. The Property. This resort is immaculate. The resort is spotlessly clean. maintenance appears to stay on top of everything. Some of the seating was getting worn but a minor issue. The resort was busy but we could find a pair of loungers in the sun or shade, at any beach or pool, at any time of day. Some people still save chairs but there was no need. The location of the resort inside Puerto Aventuras is incredible. An evening walk down to the marina is A MUST DO. It is very safe. The food. It is well above average for what I would consider a bulk all-inclusive. Better than any other resort and most of the cruise lines I've been on. Yes, if you only eat at the buffet it will get redundant but for the size of the resort there are a lot of options. There are 2 buffets, side by side, with all the a' la carte restaurants above them, except the steakhouse which doubles as the snack shack by the beach during the days, and the Japanese restaurant in the privileged section. bLoved stood out but every meal was good. The fried rice when we did the teppenyaki grill was the best fried rice we or the other guests had ever had. A simple dish but it was just soooo good. At the Mexican restaurant my partner got the sea bass and plantains. It was the best thing either of us has ever eaten in our 40 plus years - full stop. The activities. The entertainment crew did an excellent job keeping the guests entertained without being over the top. There was always something to do but if you were seeking quiet and relaxation, you could easily find it and the noise was just a background murmur. The nightly shows were a little cheesy, but fun. The room. Our room felt brand new. It was very well appointed. The bathroom was huge and very nice. Things that could be better. Snacks. You can't take food out of any establishment, including the beach snack shack. Finished swimming and want just a quick bite? Tough! Go dry off, put on a shirt and shoes, check in and be seated. I know this policy keeps the resort cleaner, but it's a steep price to pay. One day they did do tacos by the pool, but they need to do more of that. Drinks. The selection of drinks was pretty decent, and you could even get Corona or Modelo beer. But generally the drinks were inconsistent and the worn out plastic cups need replacing. You did get actual glass in the restaurants. Also the pool bars all stopped serving at 6pm. That's way to early. Finally, there is no drink service. Thirsty? Go get it yourself. If you are not sat at a table, in a restaurant, it's self serve. Now cometh the bad. Upgrading to privileged. If I hadn't upgraded, this review would have ended now, and I would have sung this resorts praises for all time, but I did upgrade, and this is where the whole thing goes off the rails. I normally pay for the upgrade if the resort allows, as it's a small amount of money against what you are already spending, it's almost a no-brainer. Every time in the past it made a good vacation great. This time it was a complete waste of money, and not a small amount. There are different tiers of privileged but all tiers get the things listed below, according to their website. Well... Early check-in? Nope. Room with a king bed in the privileged section? Nope. Turn down service? Nope. Beach towels in our room on arrival? Nope. Private beach bar? Nope. Did I call ahead to confirm our room? Yes. Did I complain? Yes, multiple times. Did they care. Not in the least... Let me explain. Normally you sort of lose your travel days. And on a six day trip that means you get only 4 days to truly relax, so I purposely book the more expensive flights to get me their at 11 am sharp. The additional costs of the more expensive flights plus the cost of the privileged upgrade was a $1000 bucks. When we arrived at 11am, we were told to drop our luggage in the lobby and wait till 3pm to check in. We were dressed for travel, long pants and still had our backpacks as we won't leave medication and what not just lying around. We tried to make the best of it but it was hot and we were uncomfortable. At 3 after an almost 20 minute wait, they told us we would be getting a room in the family section. It had 2 twin beds. My girlfriend and I are both well over 6 ft tall. We don't fit on a twin bed apart, never mind together. They told us they had recently remodeled all the rooms on the Riviera Maya side of the resort to privileged standards. And that appears to be true. It's a smart move. All the regular guests get an upgraded experience and they have more rooms they can up-sell. But they are doubles and why would a couple on a romantic vacation want to be surrounded by kids? Obviously it makes it harder for housekeeping to know who's upgraded and we did not get any of the extra touches. Now I know the resort clearly says early check-in and bed types can't be guaranteed. But I double checked before we went. The resort was busy, but not spring break busy. I asked and the hotel was not full. The rooms around us stayed vacant until half way through the week. They clearly could have accommodated us. They just didn't care. When we went to the front desk to complain and switch rooms, I kid you not, their response was that we needed to checkout. As in, pack our bags, bring them to the lobby by 11 am, wait, and at 3 pm they would 'SEE' if they had any availability. The look on there face and tone of voice was clear, they didn't care. We chose to sleep in separate beds for the entire week. As far as the bars and beach area for privileged, ya, no, people just went where they wanted, the staff said nothing. Now this didn't bother me because there was plenty of room, but what this really told me was that the whole privileged thing is a scam. I would have gotten the exact same vacation, had I not booked privileged. Now the resort will inevitably respond to this review and thank me for the praises and apologize for the misses. And of course offer to do better if I return, but, lets be real. I didn't get what I paid for. If you are going and didn't upgrade, it will be a fine vacation. Everything there is above average. Just don't bother arriving before 3pm. If you paid for the upgrade to privileged, well I spoke to other guests and it appears random who gets what,. So I say to you, may the odds be ever in your favor, but I will not be back.
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May 01, 2025
Absolutely fabulous holiday ☀️
We are a family of 8 and chose this hotel for a special holiday, we were not disappointed 😃. Took a lot of time to book and review different places in Riviera Mayo. Having been at this hotel for 10 fabulous nights I genuinely don’t see where the negative reviews come from !! All 4 rooms were excellent, breakfast, lunch and evening meals I can’t fault, booking for other restaurants very easy on the app, staff all very friendly and helped when needed and the animation team were great. Would definitely recommend this hotel and would definitely go back. If you go into the sea in certain areas I would suggest beach shoes however you have 2 other beautiful Sandy beaches to use.
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May 01, 2025
Great Choice
I love it. Been there 4 times now and for me it is an excellent value for money but I always stay at the previlige rooms. Those rooms are great with seperate bedroom and a good balcony or Terraze The pool area is great with good service. When the hotel is full they struggle with the service but that is to be expected, could be improved. The buffets are basic but very good The town center is and added bonus and really lovely
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Apr 29, 2025
Amazing experience!
We went to catalonia last week and We had an amazing experience with our tours! The amstar guys were great! Thank you Lesli for your advice. A little dificult to get dinner reservations. The place its a small resort but very easy going! The room where ok
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