Hotel Overview
Our comfortable rooms–all suites including several rooms with swim-up pool, the wide gastronomic offer, our Alegría Spa and a complete entertainment program make this resort the ideal place for a wonderful vacation either as a couple or with the family.
Local attractions include tours to Isla Mujeres and Holbox island. For those interested in Mayan culture we recommend a visit to the Mayan Museum and the archeological site “El Rey”, both located in Cancun hotel zone.
Location
Located along the beautiful Costa Mujeres beachfront.Property Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3772 reviews
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Dec 02, 2024Will keep going back!!
Third time there. Consistent. Well priced. Vegetarian and vegan friendly. Eco resort. Wonderful!!!! Staff is great. Make sure you tip. These workers make less than $100/week. Make sure you book Privilege for the special Beloved restaurant. Great rooms. Loved the terrace suite.
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Dec 02, 2024Smokers not Welcome
As a smoker, all I will remember about our trip was the endless amount of time wasted walking to the smoking section out on the street. It's not a smoker friendly resort. Other than that, the hotel was great but we and every other smoker we met, would not return. Smoking policy has suddenly gone to the top of my list of what I will be looking for on my next trip
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Nov 30, 2024
Catalonia!
Fantastic resort. Nice accommodating staff. Good food, activities and nice rooms. Make sure to book the swim-up option! Certain restaurants can be hard to book and booking at midnight when it opens up can be an inconvenience. Try the sports bar!
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Nov 27, 2024
Great staff members
The service here is the best yet! We have been to many resorts as a family and this service is by far the standout. Amazing!!! All the Luis’, Fernando, and every single staff member in the B-loved privilege eatery deserve a round of applause. They are so so great, all week they were attentive and recognized our faces, and our favourites on the menu. We really felt relaxed all week with the amazing staff.
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Nov 27, 2024
Beyond your expectations.
The best part about this resort is the Beloved restaurant and especially Chef David. The quality of food and service by the wait staff especially Jennifer and Luis is exceptional. Breakfast, Lunch and Dinner here are fresh, served quickly and in a relaxed calm and enjoyable atmosphere.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.