Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2345 reviews
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Mar 23, 2025Perfection in PV
The smell of the lobby that greeted us was absolutely sublime. The staff, food, beds, amenities & fun were 11/10. The beach club is a delightful retreat & change of scenery & menu. On property, get to know Juan, avalos, Jesus, Ulysses, cio, Enrique to name a few. Only thing- we wish the staff didn’t move around from pool to breakfast etc- we like our favorites to stay consistent in their areas we are used to.
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Mar 21, 2025
Amazing Vacation at Casa Velas
Been lots of places, but this was one for the records. The staff were absolutely amazing! Honestly the nicest friendliest people! Juan, Gerardo, Ramon, Ulises, and Avalos made this trip one for the records. Honestly these guys made the vacation! 10 out of 10!
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Mar 19, 2025
A close to perfect vacation.
We would go back. It was a very enjoyable 8 days in a beautiful and pampered setting. Special thanks to Juan, Jerry, Jesus, Daniel, Ramon, Alfredo, Jerry and Fatima. They helped made our stay so relaxed and enjoyable. Our suite was lovely and spacious and the housekeeping staff superb. Everywhere was spotless, and we really appreciate that. Bed and pillows were great. The bathroom was spacious and kept spotless by housekeeping. The pool was heated nicely, had places to sit and lounge in the water as well as a deeper part that was probably 4-4 1/2feet. The grounds were so beautiful and relaxing. If you are staying there, don't feel badly about leaving your stuff on a set of poolside chairs before breakfast. We were told that people can pay to come for the day and it got quite busy some days. We felt we were entitled to mark a spot because we were staying for 8 days. That said, they will try to accommodate you if you're late. The presentation of the food at Emiliano's was beautiful. We especially enjoyed the beef tenderloin, but were very disappointed in the ribeye steak. The special menus were a very nice addition. There were special touches given at meal times and accommodations, when requested, were attended to. Music at dinner and in the evenings was wonderful. We wished Emiliano's breakfast service was a bit faster, we would rather be at the pool. We felt we had to plan for 2 hour breakfasts. The french toast is amazing. I had it every day with a requested scrambled egg and crisp bacon on the side. Lunches were best at the pool. So relaxed, good food and drinks. Tau was beautiful and the shuttle quick and comfy. It was good to have more choices for meals, and of course the beach and sunsets. One of the two times we had dinner there, we were not given a menu for a half hour, and then waited another half hour between plate clearing and a dessert request. Both times, they admitted to forgetting. We left without dessert and disappointed in the service which was generally slow, both times. While the food was good (An exception was the lobster, which was tough and tasteless.), the four choices we made were not better than Emiliano's.
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Mar 17, 2025
Viva Casa Velas!
Our first trip won’t be our last. Beautiful resort! Tasty food and drinks. Relaxing vibe. Very hard working and friendly staff front to back. Special thanks to Aqua Bar staff (Ramon, Gerardo, Juan and Ulises) as well as well as Avalos at Emiliano. So friendly, you made us feel like family from day 1. The resort was always clean and well maintained Very sad to leave but we’ll be back!
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Mar 15, 2025
Pampered and spoiled felt so good! Hats off!
Everyone was helpful, joyful, and the service was heartfelt. From booking, transportation to and from, accommodations, food, beverages, experiences, pools, there was nothing I could think of that would make this stay better. I would call out all staff from front desk, to housekeeping, through concierge and restaurant/bar staff they all took time to get to know us and make us feel the center of the universe. A few names from the top of my head: Juan, Romon, Ulises, Gerordo, Daniel, Alfonso, Alonzo, Denis, Omar, Lenora... I could go on and on. The beach side (Tao) was a memorable experience as well. Definitely on my return list!!
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