Resort Details
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2352 reviews
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May 05, 2025A Dream Destination Wedding – Casa Velas Treated Us Like Royalty
Hosting our wedding at Casa Velas was truly a once-in-a-lifetime experience. We bought out the entire hotel for our wedding week, and from the moment we arrived, every single guest was treated like royalty. The level of service, warmth, and attention to detail we received from the Casa Velas team was nothing short of exceptional. Andrea and Elisa were the driving forces behind making all of our events happen flawlessly—from the rehearsal dinner at Tau Beach Club’s private room to the welcome party around the main pool, and from the ceremony in the botanical garden to the and the stunning cocktail hour and beachside reception in front of Tau. They were incredibly organized, kind, and always one step ahead, ensuring everything ran smoothly while keeping the energy calm and joyful. On the accommodations side, Miguel and Sofia were absolute rockstars. With 100+ guests staying on-site, they managed every room with precision and grace. From personalized check-ins to room requests and countless moving pieces, they made every guest feel important and cared for. Armando and Edie provided seamless transportation for our guests throughout their entire stay. No matter the time, they were consistently prompt and responsive the moment we reached out for assistance. The property itself is stunning—beautiful flowers, serene pools, and a beach club with breathtaking sunset views. The food and drinks were amazing with top quality liquors poured, the staff was consistently attentive and warm, and the entire hotel felt like a private oasis just for us. There were many wait staff that helped us throughout our entire stay some including, Jesus (Casa Velas), Fredy (Bar) and Enrique (Tau) and many many more. We couldn’t have asked for a more perfect setting. Our guests have told us again and again that this was the best wedding they’ve ever attended, and so much of that is thanks to Casa Velas and their incredible team. If you’re considering a destination wedding in Puerto Vallarta—this is the place. Truly unforgettable.
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Apr 17, 2025
Ultimate in Relaxation
From the rooms to the gardens and pool, everything was beyond expectations. The staff were lovely and accommodating. Everyone went out of their way to make our stay more enjoyable. I was pleasantly surprised by the delicious food as well. I selected this resort because it is adults only and on the smaller side- I was trying to avoid college spring breakers. It was perfect- relaxing and peaceful. When we wanted more excitement, e we could go into the city or to the sister property. I will definitely return to Casa Velas!
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Apr 17, 2025
Best tournament experience
Staying at Casa Velas as an athlete was an absolute dream. From the moment I arrived, the staff made sure I had everything I needed to stay on track with my fitness and nutrition goals—without sacrificing any of the luxury. The gym, while boutique-sized, was pristine and well-equipped with everything from free weights and machines to cardio equipment. I was able to stick to my strength and conditioning routines easily. Plus, the peaceful vibe of the resort made it perfect for recovery—whether that meant stretching by the koi pond or doing some yoga in the garden. The food was a huge plus. Every meal at their gourmet restaurant could be tailored to my dietary needs—clean proteins, fresh veggies, and even post-workout smoothies on request. I never felt like I was missing out just because I was training. Also, having access to their sister property's beach club added that bonus cardio via beach runs and ocean swims. The balance of focus and relaxation was perfect. 10/10 would return for a training escape.
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Apr 13, 2025
Magical Destination for Wedding
I am not normally compelled to write reviews, but Casa Velas is a magical place that deserves high praise. We hosted our wedding at the property last weekend and could not have been happier with how everything turned out. The level of service and hospitality is unmatched at any hotel I’ve ever been to and the property (both Casa Velas and the associated beach club Tau) is absolutely gorgeous, spotless, and serene. I don’t take it lightly when I say they truly made my wife and I feel like family. The wedding weekend at Casa Velas exceeded our expectations and this was echoed by our friends and family who also stayed on property with us. I am probably forgetting someone (and all the employees are so friendly and amazing) but want to provide specific shout outs to the bellmen Edie and Armando; Miguel the front desk manager; Jesus and Oswaldo at Emiliano; Gerardo at the pool bar; Erick, Rigo, Antonio, Enrique, and Beny (the BEST bartender of all time) at Tau; and of course our wedding planner Andrea who made the whole weekend seamless! Could not recommend enough for a wedding or just a normal stay. We cannot wait to come back!
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Apr 13, 2025Cannot Recommend Casa Velas
This trip was such an unbelievable disappointment, and I have debated writing this negative review, but have finally decided that people need to know how we feel about the $6000 plus we spent for a “luxury” week at Casa Velas this April 2-9. I would genuinely hate for anyone to make this mistake like we did. We were looking forward to this trip and had booked a room with a plunge pool. The first thing I noticed was the pool was filthy and never cleaned the whole time we were there. The room was old and tired, and the furniture had seen better days. One very specific thing was this is Mexico and nothing is handicapped friendly. I am not in need of those facilities, but because to many this is important to be aware of. There are steps even in the room which are a serious falling hazard. With regard to the room , housekeeping was very inconsistent and never turned the bed down. If they did show up they removed a small pillow. The bed was encumbered with a heavy duvet which was inappropriate for a hot, humid climate like Mexico. The bathroom had only one sink, the shower did not have hot water, and the toilet was one of those very old low models. Everything was tired. The food was bland and the only “seasoning” used was salt. The food was drenched in sodium which tastes terrible and is extremely unhealthy. The bread was usually okay, but the server only offered it one time, and never came back. I felt that tipping was the main motivation in dining, and every meal they would bring you a check with a space to add a tip. Tipping is for exceptional service and we never experienced that. The food was a major fail. One night another cold dinner. A lady came over to take my plate..ask what was wrong..I told her it was cold. She never offered to bring me another dinner. She took my plate and we never saw her again. Additionally there was a wedding, and these people consumed a lot of what resources there were..they were loud, and poorly mannered. They would eat with one hand and scroll their phone with the other. Do not ever come here with a wedding going on. Those people were the majority of the guests. Once they finally left the place was quite empty. As I said I cannot recommend Casa Velas although the grounds are lovely. The staff is reactive, not proactive as they should be. The GM gave us some kind of certificate for two free nights if we booked two with them. To me that was a gimmick. It felt like the time share routine. In closing I got ill and am still recovering from the Montezuma revenge. I never left the property, but did eat their food. Obviously I would not recommend doing that. I had a nightmare that we had to go back and stay there again. I think that says it all. Reconsider travel and where you stay.
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