Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7085 reviews-
Mar 25, 2025Girls Trip 2025
This was my first time in Puerto Vallarta and Buenaventura Grand did not disappoint! I have been to other resorts in Mexico that were much bigger and was surprised to find that I loved the small, community feel of this one. We were on the first floor pretty close to the lobby, and although it was a bit noisy at times throughout the night and early morning, nothing too bad if you brought ear plugs or are a heavy sleeper. Was probably a bit quieter on the upper floors as well. The best part about the size of the resort is that we were never too far from our room if we forgot something or wanted to use our own bathroom throughout the day (although the public washrooms were kept pretty clean)! All the staff was so welcoming and kind, but there were several who went above and beyond including Guadalupe who led water aerobics and Eduardo who was our server at the main pool. Eduardo's friendliness, attention to detail and level of service was unmatched! There weren't a ton of options for food (the main buffet, a snack bar, a Mexican restaurant for dinner, and a 2nd restaurant open for breakfast/lunch/dinner), but it felt like the perfect amount for a weeklong stay and I never got bored. Drinks were fantastic and they had some fun cocktail specials while we were there for St. Patrick's Day! Mexican Fiesta night was definitely the highlight of this resort and they do it every Thursday! A can't miss for sure! They went all out, decorating the whole outside area of the resort, bringing in some local vendors, having tons of authentic food options, and amazing performances during the evening. I definitely preferred the pools over the beach, and even though it was spring break, our group of four was able to find seats together if we were out by 9:30am (not terribly early!). The beach area was on the smaller side, a bit rocky, and the waves were quite large so not the best for swimming, although it was beautiful. I didn't love that there were vendors constantly trying to sell things, but not really a dealbreaker as they were polite enough and moved on with a simple "No, gracias." Overall, this resort was such a steal for the price! Service was lovely, it was nice and close to the airport as well as easy walking distance into town. I would definitely love to come back!
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Mar 25, 2025
Wonderful family resort!
Our family loves it here! We have visited with 25 family members and this time with our family of 5! It’s a safe, friendly, and beautiful place to visit. The staff is so friendly, like family and the activities team is super fun and it’s lots of actives for kids! We will come again!
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Mar 23, 2025
Most attentive staff EVER
Very confortable accomodation! All staff extremely kind in every way, especially at the restaurant with Danna, Jesus and EVERYONE👍 The Terrace has a lovely view while being taken care of Marco and Alejandra 👌 Pool and beach with great service and spotless. Hope to come back soon!
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Mar 23, 2025
Great value and great food.
Nice size hotel with great food and excellent location. The staff are very friendly and accommodating. The drinks were great and there was always something to do. They could do a better job of keeping ping pong balls and bags for bag toss on hand as those items do seem to disappear. Overall, great experience and great value.
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Mar 23, 2025Gross food, meh experience
Avoid and don't waste your money at this resort. It tries too hard to be hoity toity with its various rules and pretensions but enforcement of rules depends on the color of your skin. Food at the buffet and Corazaon restaurant were borderline inedible, 150 pesos for room service but the food arrives cold and congealed. Front desk staff could use more training and professionalism. However the people working behind the scenes such as the room cleaners and pool/beach-side servers were lovely.
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