Barcelo Bavaro Palace - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

30465 reviews

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  Room service is NOT free.

  DON’T BE SCAMMED. They offer free golf but charge $85 for cart per person, per round. Walking is NOT allowed. Cart is mandatory. This is a scam!! Room service is NOT free. I have stayed at several all-inclusive hotels, but this is the first time I have encountered a hotel where room service is not free. The prices for each menu item are very expensive, comparable to the restaurant prices in the U.S., making it burdensome to order even if you are willing to pay. The worst part was how incredibly time-consuming the check-in and check-out processes were. If you've booked golf on the day of arrival or have an early morning flight on the day of departure, please be aware that both check-in and check-out can take close to an hour. The biggest issue is that this hotel doesn't provide a dedicated check-out line. On the day of check-out, I stood in line for over 30 minutes, and just when it was my turn, I was told that the line I was in was for check-ins, and I had to go line up somewhere else. There was no check-in/check-out sign at the front desk, and no one was there to guide people before they lined up. Most of the staff didn't have sufficient English skills, so they couldn't properly understand questions and just kept repeating rehearsed answers, making communication very difficult. I experienced several instances of being misled or incurring losses due to incorrect responses. Since most restaurants offer appetizers and desserts in a buffet style, it's essentially no different from ordering different dishes at the same restaurant. And the restaurants that require reservations are almost impossible to book. The few reservations I managed to secure were all for 9 PM. People with weak knees should avoid this hotel. The rooms are spread out over a large area, while the restaurants and pools are concentrated in one area, requiring a lot of walking each time. There's a tram service that's supposed to come every 15 minutes, but the wait is too long, the tram is slow, and it stops and passes through unnecessary areas, so it takes about 40-50 minutes to get to your destination.

  Mar 11, 2025
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  Excellent food, very nice beach but no environmental consciousness

  The buffet offered a vast variety of food! Amd the A La Carte restaurants were great, food wise and service wise. If you are a coffee addict, the machines are not working all the times and you could wait a long time to get a simple espresso. The downside is the lack of water fountain to be able to fill up our water bottle. In 2025, it’s weird to use plastic bottles and plastic glass…come on you should do better, especially next to a beach!!

  Mar 10, 2025
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  First Vacation

  First Vacation enjoyed it , would recommend highly, Fun is what you make it, get involved in games and have a Blast

  Mar 10, 2025
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  Mar 2025 stay

  Overall a fine resort, but there lacks a proper handling of unacceptable conditions. Arriving and having to switch rooms multiple times after midnight due to no fault of our own: bloody bed sheets in one, sent to an occupied room for the next, all this at 1 in the morning, should have been met with an equally sized apology and offer to make up for the situation. We didn't get an apology or a follow up check-in from management the next day. A simple gesture like that could have changed my views on the place as a whole, but this experience will send me to another resort for my next Dominican trip.

  Mar 10, 2025
• 

  Hotel needs renovations

  The resort and rooms need major renovations. The pool, grounds, and beach are beautiful. Some staff are very rude and some are great. Brush up on your spanish. Get up early to get a chair by the pool or on the beach. Food could be better.

  Mar 10, 2025