Resort Details
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10150 reviews
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May 01, 2025Awesome vacation
The resort was amazing. All the staff were friendly. Erandi and Ana were amazing. They made sure to help us with anything we needed.
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Apr 30, 2025
Experience
what an amazing experience beautiful atmosphere excellent entertainment led by Delmar and Aleksander and the rest the shows were great the buffet was great the restaurants were very good all in all was a great experience and will visit again and again
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Apr 29, 2025
A Bahia in nature!
Beautiful Complex in a very wooded natural environment where coaties , iguanas, agouti , raccoon , exotic birds and many others rub shoulders. This resort is for people seeking tranquility and rest. 3 swimming pools, one of which is remote with activities, chairs and palapas in sufficient numbers. The animators are great as well as the day activities , at aperitif time and evening. For holidaymakers who want to explore the other Bahia, a very efficient shuttle service takes us there. We never waited more than ten minutes. An exclusive beach club in Sian Kan with a restaurant nearby. The beach is rocky but the sea is calm and clear. Many fish to see. About 15 minutes by cart from Sian Kan. Well maintained and very clean hotel for pools, environment, rooms and restaurants. Choice of several buffets, à la carte restaurant and snack bar throughout the Bahia Principe complex (Akumal, Tulum and Coba) We enjoyed the great choices on offer and especially the Katok (steak house) The service is exceptional! Everywhere! Small downside for the *guest experiences* concerning Mr Enriqué. We were waiting for a response to plan our supper but we did not receive any. That being said the service remains extraordinary. The highlight of this hotel is definitely the exceptional service of all employees and tranquility . Highly recommended
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Apr 28, 2025
First time with friends
We returned to Sian kaan for the third time,this time with friends. We stayed from the 9th to the 19th of April. The weather was fantastic although there was a lot of seaweed at the beach this time there was none in December. So most days we stayed around the pool, the entertainment crew ,led by Delmar are fantastic at keeping you entertained during the day with lively games around the activity pool, examples are ladder toss, darts ,beanbag toss mini golf, water polo and volleyball as well as trivia and bingo. All the games are for fun not competitive. Other members of the entertainment crew were Juanito ,Alex, Gracie, Ximena and Katya all were terrific. If you want quiet there is another pool too relax and read with no distractions, all the pools have drink service daily as well. The food in the buffet was always good and fresh always fresh fruits and vegetables, breads , sweets , ice cream, different styles of potatoes and rice , several different meats each day. We didn’t do supper at the buffet we always went to one of the many different a la carte restaurants throughout the complex 18 different ones I think . As guests at Sian Kaan you have access to all the bars restaurants buffets throughout all 4 resorts in the complex. All the staff in the restaurants and buffets and bars are very friendly and efficient.I Will give a special acknowledgment to Eglaydy and her co workers Rocia ,Fernando and Rosario for making our breakfast’s and lunches very enjoyable with her playful attitude and Spanish lessons, Our friends had a very enjoyable trip and Eglaydy was a joy to see everyday. The trolleys that shuttled us around everyday were always on time and the drivers always went out of their way to help get us where we were going if they could. Overall if you want a relatively quiet vacation with a semi older crowd I would highly recommend Sian Kaan ,there is nightly entertainment as well some 80s music ,some live music some dj, silent disco , karaoke and other stuff too . The rooms are spacious clean and quiet beds comfortable. We hope to return soon. I forgot to mention the Origen show at Tulum resort is terrific definitely worth seeing. We also went to the Mayan ruins in Chitzen Itza it was a long day but a great excursion.
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Apr 28, 2025
2nd time the charm and love for this location.
This was our second visit to Bahia Principe Sian Ka'an, and honestly, it keeps getting harder to leave. The resort is beautiful, the rooms are pristine, the beach is spotless (no water shoes needed!), and the atmosphere is pure paradise — but what really makes it unforgettable is the people. From the moment we arrived, the team at Guest Services went above and beyond. Massive shoutout to Diana and Isabel, who somehow pulled off miracles and squeezed us into à la carte restaurants on our last two days. (If these two ran an airline, there would never be an overbooked flight again.) At the Yal-Ku Restaurant Buffet, the experience was just as top-notch. Miriam, our server, was a morning angel — our coffee cups were never empty, and she had a sixth sense for knowing what we needed before we even asked. And Edgar, the food manager, runs the buffet like a five-star dining experience: everything was fresh, beautifully presented, and always fully stocked. If you’ve ever been to a buffet that ran out of bacon... trust me, that horror story doesn't happen here. Special mention to Alina, who took our dinners to a whole new level. Every evening, she greeted us with a warm smile that could light up the room, often decorating our table to make it feel extra special. She even surprised us with little custom drinks — and somehow always knew exactly what we were craving before we could even ask. Dining with Alina looking after us made every dinner feel like a celebration, not just another meal. The infinity pool is picture-perfect, the beach (in certain areas) is soft and swimmable, and the resort itself is a quiet, adults-only oasis that hits every mark. Now, in the spirit of full honesty, here’s my only tiny complaint: When we arrived, all the à la carte restaurants were fully booked. We didn’t know you could book about 10 days ahead before arriving — so by the time we checked in, spots were gone. While it was a little disappointing not to enjoy more à la cartes during our stay, thanks to Diana and Isabel, we still managed to get into two fabulous dinners at the end. And honestly, with how good the Yal-Ku Buffet is, we were far from roughing it! In short: Amazing service everywhere Beautiful beach and pools Spotless rooms Phenomenal food Incredible staff who treat you like family. Bahia Principe Sian Ka'an isn't just a resort — it's a second home. Already counting down the days until trip #3... and yes, next time we'll be those smart folks booking our dinners early!
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