Bahia Principe Grand La Romana - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5735 reviews

• 

  Disappointing....there are better hotels

  We had a smooth check in. The grounds and beach are lovely. The room was a good size with a stocked fridge that included water, sodas and beers. On arrival in our room there was a celebratory bottle of Cava and chocolates which was a thoughtful gesture. Unfortunately the room and in particular the bathroom was very tired. The provided wash products are poor and unusable. The air conditioning was very loud and a distraction. The Al la carte resturant is NOT Al la carte! Main resturant had a wide variety of choices but the labelling of items was very misleading for example the labelled 'lentil Soup' actually has chucks of pork in it and, the labelled 'caramel icecream' contained nuts. The aforementioned are just two examples of many! I did bring the matter to the attention of a manager who I witnessed walking round with the chef and taking notes! The entertainment team work hard but it's very mediocre and not worth watching or listening to. Mosquitos were a problem and had to have room fumigated twice during our stay, despite having a mosquito plug in. To end on a positive note we found all staff without exception to be polite, professional and friendly.

  Jan 29, 2025
• 

  Time well spent

  It was a different experience from the other Grand Bahia principe but very nice. Staff was very friendly place was clean, the food was good, but I was not a fan of the power going on and off Especially at night. Ohh. the mosquitoes. other than that, it was A good stay.

  Jan 28, 2025
• 

  Average

  Pristine common areas and grounds. Beautiful pools and beach. Room was large and clean but rather shabby - especially the bathroom. Friendly staff although many not well trained to handle special requests (such as wine upgrades, etc). Mediocre food even in the stand alone restaurants - a major disappointment!

  Jan 28, 2025
• 

  Fabulous Caribbean get away. Great value for money

  Please do not be put off by the numerous negative comments that you read. I was a lil apprehensive about going to this wonderful resort due to the comments I read previous to my departure. The staff work tirelessly and consistently long hours. We only found the staff to be pleasant, cheerful and attentive, however in some areas like the Al a cart restaurants, coordination of staff could be improved. Our room was freshly cleaned daily and refilled with coffee and soft drinks, the room was pleasant and the air con worked appropriately. The water pressure was a little bit low and cold, but running the taps for 10 mins before our shower was no real issue. Food in the buffet was very good for buffet standards, but yes, did become repetitive. However, no issue. The Al a cart restaurants in our opinion were not the best, but it did not spoil our opinion of the hotel. The pool was lovely and the grounds of the hotel beautiful. The beach is also beautiful, however it does not have the typical tropical Caribbean blue sea you would assume due to a river inlet further around the bay. All in all, I would probably choose to stay nearer in La Romana or punta Cana in future for this reason, however, I really cannot fault our holiday experience here. Massive thanks to Jenson and Keely in the restaurant, amazing young men, and our house keeping lady ( sorry don't know name) but block 22, was amazing as well. I hope the hotel can thank them. We were sad to leave after an amazing two weeks. JAN 5TH TO 19TH.

  Jan 27, 2025
• 

  Lower Your Expectations. This is not a 5 Star Resort

  Overall, the experience our family had at this resort certainly was not “luxury” as advertised. The buffet was overall the exact same every day, which got very old easily. The food was ok. Some things tasted great, but mostly it was mediocre. I did experience a stomach bug while staying at this resort, resulting in fever and frequent bathroom visits. I’ve never experienced this at other Dominican resorts/hotels, and I’ve visited this country many times. Upon checking in, which was a hour later than advertised, the bell boy asked where our bags were then complained in Spanish how many we had. A family member ended up loading the golf cart so we could get our bags to the room. The rooms are outdated and the room keys rarely worked. The caulking around the shower and tubs is in great need of being redone as there is mold. The bathroom ceiling looked questionable as it was a commercial drop ceiling that looked like it had been shuffled around. The shower awkwardly only had half a door, hence water went everywhere. The water was cold the first two nights. After bringing this to the attention of the staff it was fixed, yet it never was hot water, but just barely warm enough to take a shower in. The bathroom door handle randomly fell off one night as well. I’ve stayed in cheap apart-hotels in this area that have much better and luxurious rooms and bathrooms than this. A remodel is very necessary and the power kept going off. The service was hit or miss. Bartender Jose from the lobby bar was wonderful and attentive. We throughly enjoyed him at the theater and Bahia village across the street. However, other staff members sometimes were not as professional. While at the pool bar I was pouring water for myself at a self-serve dispenser. After I was done and ready to walk away, a bartender handed me an empty plastic water bottle and asked me to fill water for her. This was strange. I had no problem doing so, yet it is definitely out of place for a guest be serving an employee of a “luxury” resort. It made me wonder if the staff receive proper treatment as employees if they are to the point they have to ask guests to fill their water for them. I’ve never experienced this before at other resorts. It was weird. At the buffet, getting your glass filled with water is a hit or miss sometimes they do not ever come back to refill your glass to the point you have to hunt a staff member down and ask. At one point, a family member of mine left the table with empty water glasses asking staff if we could get a refill. An employee pointed to self-serve dispensers and told us we could pour it ourselves…. This is not luxury whatsoever. Sometimes it felt like certain staff did not care at all. At one point we made a complaint that the liquor was very watered down at the pool bar. The bartender during the time of the incident became angry of the complaint and shoved drinks towards a family member in response. The security protocols to enter and exit the hotel property are outrageous. I can understand there are real estate properties that need to be guarded, but I would not recommend this place to anyone who plans on venturing out away from the hotel during your stay. If you need someone to pick you up or if you are expecting someone to come to the hotel, you must go to reception and give them extensive information including the full name and ID number of the person driving, make and model of the vehicle, and license plate number. I had to do this over and over in order for family and transportation to enter the property during the stay. Also, sometimes the gate would be so backed up that we would be waiting outside 20-30 minutes to just come back to the hotel. It was a severe hassle every time. This place is better for guests who plan to arrive and remain on the property the entirety of their stay. Overall, we will not be returning as we were disappointed in many ways. Some parts of the hotel are good, but the majority of the experience was far from a luxury 5 Star experience. We made the most out of the experience and still figured out how to have a good time, but we won’t be coming back as it definitely wasn’t worth the thousands of dollars.

  Jan 21, 2025