Hotel Overview
Located near the small town of Las Terrenas, this family-friendly resort features spacious suites, a waterpark, and daily activities.
Note: Three a` la carte dinners are included per week (reservation and dress code required).
Location
Samana - BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8415 reviews
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Dec 17, 2024Nice Comfortable Full Featured Resort
Nice, clean, comfortable resort with a great beach, and warm friendly staff. Food in the buffets was wonderful but, though the a la carte restaurant dinners were well thought out and presentations beautiful, they were NEVER delivered hot to the table! The sports bar was a nice newer building, well thought out, and comfortable to hang out in. The beach and pool chairs were in perfect condition and there were sufficient numbers of them. The shows were entertaining. The shopping stores were very interesting. The downside is the location which though the beach is wonderful here there is no other anything to go to or see outside of the resort which is about 40 minutes by bus from the El Catey airport.
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Dec 14, 2024Great Hotel and Nice Experience
We have visited Bahia El Portillo early Dec 2024 and had a great experience. Hotel is medium size but has a lot of amenities. Even there were a lot of people visiting, there was never a line up and service was great wherever we went. We asked for a room closer to the lobby and beach and they were able to accommodate that on a second day. For us, beach was better than in Punta Cana and close to what you would have in Cuba but the service and food were way better. We loved Fish Market and Italian Al a carte restaurants and buffet was always good. Was not impressed with Air Transat Waterfall tour with horseback riding, They gave us mules and the trail was very narrow, rocky and steep. On a way back we realized there were other tours to the waterfall that used real horse and much nicer trail along the river. We would definitely go back to this hotel again.
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Dec 04, 2024
Samana, Bahia Principe El Portillo, perfect resort for us
Our vacation was perfect. We had to change room on arrival and got q renovated one building 26, second floor. Personnel working at the resort are very friendly and will do everything to make your stay perfect. Beach is unbelievable, long to walk, water calm and warm, lots of fish when snorkeling. Food is just perfect also, lots of choice and very tasty. Will definetly go back.
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Nov 21, 2024My stay was terribly disappointing
Let’s start at the beginning Harassment to tip at the airport Bus to hotel has a tire problem so we need to change buses Payed for a junior suite but was given a room ( this was fixed the following day after complaining) New room better but.. ceiling looks like it will com Dow, toilet won’t flush, air conditioner not cool even at 15 degrees Celsius Food at buffet boring and repetitive Starving cats What looks like sewage from the hotel and city flowing into the ocean. Drinks / wine not drinkable. Positives If you can tolerate the plastic bottles and other debris killing the marine life and coral and you ignore the what ever it is being flushed into the ocean. Then the walk on the beach can be pleasant. The house keeping ladies are the sweetest. The front desk staff are very pleasant and helpful. The specialty restaurant staff were amazing. I will not be returning to this hotel.
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Nov 21, 2024
nice resort. Staff hard working very under staffed. Bar areas poorly managed.
I am writing this review poolside. I’ve been here for five days with my beautiful wife . resort is very clean. Staff is very nice. Food is good. Please bring your own large cup. I am very patient and usually very easy to please however Long lines at the bar. There is one bartender per bar. 200 patrons in pool area two bar tenders. Waiting for a drink is 20 minutes. extremely poorly managed bar area. Bartenders often have to resupply their own bar and clean their own glasses. Managers would be terminated for very poor customer service in normal setting. managers unwilling to help staff when overwhelmed by customers. Beach is very beautiful. You can walk off the resort. Security signing people out at both end of the beach. you must sign in when you return. Saturday night beach party was a lot of fun. Resort overall would get a four star however service at the bar is terrible and poorly managed.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.