Resort Details
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Worst experience
Worst hotel experience ever. Alina was not helpful whatsoever. All belongings were stolen. With ragged left inside the kids luggage. Not acclimation. Can’t wait to leave Won’t come back. Don’t go in Wort worst worst worst worst worst worst worst worst worst
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All beautiful
We had a super stay with everything in general Very good activities The kids had a lot of fun Excellent foods Service and service very friendly and very good The common areas and pool very nice I highly recommend the hotel
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Amazing vacation with the dog
Amazing vacation with our little dog. Very good service, many activities and facilities in very good condition. We had a great time. Alberto Bernal warmly welcomed us along with all the kit for our dog, the people from the activities of the sailboat and bike super friendly and attentive. Waiters, the lady in charge of the cafeteria, anyway. All very friendly and helpful. It is the second time we go with our little dog and definitely we will come back a couple of times a year... The amenities they provide for your little dog are very worth it!
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Our favorite place!
My husband and I have been to this resort 9 times since 2015. It is just one of our favorite resorts to visit. There are a few changes that we miss from years ago, but it is definitely not a deal breaker for us. The resort is clean, and the view from the room and infinity pool is breathtaking. We also love going into Ixtapa to some of our favorite restaurants for dinners when we do not have an a la carte reservation. We also love the people that work at this resort! It is nice to see people that we know each time we return. We have some names of employees that were so great, but really they all need recognition! Pool bars- Juan, Luis, Isidoro, Carlos, Saul Mexican restaurant-Francisco, Miguel Buffet- Margarito, Adi We had a problem in early February with missing our connecting flight to Ixtapa. The resort helped us work with WestJet to get our trip rebooked for March. We will definitely be back for visit #10 next year!!!!!!
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One of my favorite places
The place is very nice the workers are very welcoming along with strangers most of the time they said “good night” and “good morning” and it can be really mood lifting. They have high security ensuring safety. They clean any time they can to keep this place clean
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