Hotel Overview
The spectacular all-suite, all-inclusive Azul Ixtapa Grand features a combined luxury and eco-environmental concept, with spectacular views from all of its suites. In addition, its variety of mouth-watering dining options can pamper your taste buds throughout your stay. This distinctive hotel has three spectacular swimming pools, two of them focused on relaxation, and boasts whirlpool Jacuzzis by the pool. Immerse yourself in an enchanting panorama on the beach in a Bali bed, where you can truly feel the romance and allure of beautiful Ixtapa.
Stop by the world-class fitness center. Designed in a space of luxury and exclusivity with cutting edge sports technology and high performance, you have access to spinning, yoga, Pilates, Zumba, step aerobics, TRX suspension training, weights, cardio and swimming. After your workout, indulge yourself at the full-service spa. The aromas, soft music and the sensitive touch of expert hands will soothe your soul.
When the sun sets, you'll ease into the nightlife at the Zihua-tlan Forum. This majestic outdoor stage is a unique environment in which to enjoy the beautiful sunsets and magical nights of Ixtapa. Be dazzled by the international shows that the Zihua-tlan Dance Company of Mexico, has prepared for your entertainment pleasure.
Location
BeachProperty Information
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Hotel Details
General Policies & Fine Print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2333 reviews
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Dec 03, 2024Overall Review
Prior to arriving at the hotel, I read some of the previous reviews and found that complaints raised by others were definitely not any part our experience. This is truly a First-Class hotel with amazing rooms with beautiful views. Our room well laid out and maintained daily to the best level I have seen in a long time. The bed was comfortable, pillows and linens were great. One day, our refrigerator had water under it and it was replaced immediately. We even got a new TV in our room while we were here but nothing seemed wrong with the old one. There were lots of electrical outlets in our room for charging. We were missing a few lightbulbs by the bed, but I simply moved one from the floor lamp to my bedside. There were two chairs on our balcony but no table which I wish there was. The shower was huge, had lots of water pressure, and plenty of hot water. Grounds are beautiful and impeccably kept, in fact the entire property is spotless with public washrooms well cared for. The adult pool is beautiful, clean, clear and comfortable with four jacuzzi tubs nearby. Pool service is great with no complaints. We had the breakfast buffet every morning and our favorite waiter was Margarito who is exceptional. Then the main buffet restaurant closed and moved into two smaller venues the selection seems to diminish. There was sliced bread but no toaster. We did learn that you could ask your server for bacon which arrived crispy and not. At every meal we had to ask specifically for salt and pepper as it wasn’t available at the table. We visited every available ala carte restaurant, including the two associated with the sister property next door; The Oyster Bar and Terrazzo. The Mexican restaurant was used as the nightly dinner buffet as the main one was closed for renovations. We never had an issue making dinner reservations and the ladies in the reservation office were wonderful, kind and helpful. The Oyster Bar was fabulous with great food and service. At the Terrazzo restaurant we felt welcomed and cherished. Staff was attentive without being intrusive. The food was good; however, the Columbus salad was bland, no avocado and the chicken overcooked. Dessert was excellent! The outdoor Parrillada Grill food was good and the Rib Eye steak delicious. There was little to no time between getting your salad from the salad bar and your and protein arriving. I would suggest that you send the guests to the salad bar before taking the protein order. At the Italian restaurant with Tomas was fabulous and he even let us keep the pepper grinder throughout our meal. The tableside Caesar salad, was a lovely touch to an elegant meal. The Lobby bar opens at 4:00pm and is also the game center. Children under the age of 18 are suppose to vacate the area by 9:00 pm. Staff are friendly and they have the best mixed nuts to snack on with your beverage. Yes, there were a lot of Spanish speaking guests, especially on the weekends. We found the hotel staff were wonderful and with a bit of patience of both sides we did not have a language barrier. We were always looking for change for tipping. While it was not required, we definitely wanted to acknowledge all the staff that helped make our vacation wonderful. Edgar and Luis at the front desk were always helpful and readily made change for me and printed next day schedule in English. Overall, it was a wonderful holiday at a beautiful property with wonderful people.
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Oct 25, 2024Abusive supervisors
Worse hotel they disrespected me Me and my family. management is very rude. Supervisors abuse of their authority and they don't care about customer service. Upon arrival we waited over 1 hr to get our room. We were celebrating a birthday and had asked for permission to bring live music they allowed us to do so but in the date of the event stated it was not allowed and supervisors were asking for cash or else they would cancel the event. Abusive supervisors not a high star hotel as I expected. Definitely not going back
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Jul 16, 2024
Amazing oasis and lovely staff!
The family and I enjoyed the friendly, courteous staff. The infinity pool is absolutely amazing and the bar staff for that pool and the beach were prompt, always welcoming, and very fun. The beach, though small, was tremendously soothing. Hotel staff was on point and their dedication to remembering us was warming. It was a great first trip for my son and with my family from Morelia - gracias por todo! I will be coming back.
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Mar 02, 2024
There’s better places
The worst reception in over 25 years of travel in numerous countries , room service is offered for a charge only 2 beer per day in your room. Bikes are offered but only with a guid. The waiters and bartenders were fantastic . The food was good , The worst was on checkout after the wrist bands were removed all amenities were off limits except for the restrooms as we waited for our shuttle we were not allowed to leave the lobby . Don’t waist your hard earned money on this resort.
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Feb 12, 2024
Great place to stay
A really good place to stay and have a relax vacations with friends or family, we really enjoy it, the personnel, the pools, the spa and the drinks are very good, also the view and the rooms are really cool, we will return for sure soon, thank you for the great vacations Azul Ixtapa Grand!.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.