Azul Beach Resort Negril by Karisma - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5322 reviews

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  FIVE STARS!!! I will be back

  I recently went to Azul on a 3 day vacation prize from a fashion show put on by the Canadian embassy.I I came back on Monday. I went solo and the experience was amazing! It surpassed my expectations. The front desk staff was super attentive from I entered giving me my blue curacao, big up Matthew! And the gift shop girlies, who I told to make sure you know how to enjoy yourselves solo and not make others hold you back, they were lovely and delightful. I enjoyed the Water Sports crew andI who had an amazing glass bottom boat ride trip big up to ALEX and his copilot, their boss is nice too, the experience was magical as we sailed past the Hedonism nakies and tried to find Nemo, I loved all the staff, my housekeeper PAULINE, the ladies at the grill and room service lady, she was so sweet. The heater was not working but they fixed it quickly. Super super attentive staff that know how to hold conversations and the guards on the beach and on the property were so nice, ! Warm and always professional and took my five million photos.This is a hotel where the staff is INTELLIGENT and WELL TRAINED Kudos! Its a beautiful property with an amazing beachfront. I will be back. PS:Its the the bubbly lawyer girl that was always dressed up and out and about with her yellow "floatie" lol

  Apr 23, 2025
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  First time at Azul

  Beach was great. Food was ok. Not the best as other resorts in Jamaica. Nite entertainment was not much. Room was ok. Ran out of water for a few hrs on our third day. I would give the resort 3 star. Don’t know why it’s rated as a 5 star. I went to this resort for the beach. And it did not disappoint. 7mile beach was fantastic. And that’s it. 3 stars for sure.

  Apr 19, 2025
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  Disappointing vacation with friends

  Disappointing vacation with friends I would have been fine with this resort even though it has its issues but they refused to honor the resort credits on our way out that we had eared as part of a Black Friday booking promotion. They basically hid in the back room for hours to try and wait us out and wouldn't let us leave until we paid for everything that was covered by the resort fees. We booked as part of a promotion and were also Karisma members. They refused to honor any of it and held us hostage til we hit the time where we absolutely needed to leave to be able to make our flight. We got there 30 minutes earlier than planned and were left waiting there for over 90 minutes. We will not be returning because of that, the unavailability of beer and liquor daily, the quality of the food (make sure you eat off site) and the horrible customer service experience at check out. Bartenders were great but were given a poor hand due to mgmt decisions. The "Customer Service" team said they would work on it and call when they figured it out, they never did and now I am left with the bill and the bad taste in my mouth from this experience. They were disrespectful and still have not returned my calls nearly 2 months later. Would not recommend. Rooms 3.0 Rooms are old, need updates. No insulation so hear everything Location 4.0 Great beach, great food nearby. Nearby activities: Diving with Stanley's team onsite was great. Highlight of our trip alongside Rick's. Food nearby that is good, definitely spend a day a Ricks Cafe Cabana. Get a lobster from Snoop next door! Safety seemed fine other than the state of disrepair in some areas that caused issues for some others that we saw Food & drinks: Poor and core staples of vacation relaxation and drinks constantly out of stock. How do you run out of coconut rum for 3 days straight? Beer at bars would run out every day. Better off staying elsewhere. Would go back to Negril Jamaica but will not be staying here. They are not a customer service friendly resort when help is required and do not follow through on promises.

  Apr 18, 2025
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  AZUL Negril avoid like the plague!!!!

  Having visited this resort a number of years ago, my wife and I were really looking forward to a return visit. It had probably been one of our best family holidays. My wife had been seriously ill over the past 5 years, so this was the first long-haul holiday. We pushed the boat out by traveling business class Virgin Atlantic Lhr to Mbj ( which was worth every penny), unfortunately I've made a rod for my own back as she won't fly any other class now..... unfortunately the pleasure started and ended with Virgin Atlantic. As we arrived at the hotel, immediately it felt tired. After a 10 flight from UK, it wasn't only us which was tired. As my wife uses a wheelchair we had paid for a premium swim-up room. We were told we had been upgraded and promptly as to sign a disclaimer to this effect ( I later found out, on day 7 of a 11 day break, we had actually been down graded. I spoke to the TUI rep, who subsequently refunded the difference. The hotel was no longer a Senstatori. It was Azul...It was marketed as a 5 star - lucky if you would grade it 2 or 3. The photos used were predominately of Timeshare Premier unit's ( something which wasn't in place at or last visit) and the so called seven restraunts were, a coffee bar, serving coffee and cakes, a lunch time grill bar serving jerk chicken and pork ( nothing else. No salad or caulslaw) . And a burger bar - the later two only opened at lunchtime. The Italian restaurant opened every evening. The wait was sometimes 90 minutes to get a table. The table service could take up to 60 minutes and the food always cold..... The Asian restaurant was no different, and would often be closed, leaving most nights on 3 restraunts available..... The accommodation was very tired, with terrace furniture needing replacement, and the swim-up pool area, bridges in need of some urgent repairs. Reception window frames wood was rotten or missing. We were given a romantic meal on the beach as compensation by the hotel reception They said it was to the value of £150, but ceasar salad, tenderloin steak and rum cake, I don't feel comes to that value. We were also offered £150 cash or £200 voucher by TUI. We took the cash - Be careful though, as once we got back and contacted TUI in uk they informed us that as we had accepted the offers from the resort no further recompense would be available under ABTA guidance. This is in fact nonsense. I am not compiling a case to go to Rip of Britain.....watch this space. The holiday cost over £8000, and while I accept the flight was almost half, I think the reimbursement of £150 falls well short. At no time were we notified that we would not be entitled to pursue the matter further once we returned to UK BUYER BEWARE..........

  Apr 18, 2025
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  No frills paradise.

  I’ve read a lot of negative reviews on here so I wanted to give my honest opinion. I’m a middle aged mail who has travelled to quite a few all inclusives in Mexico, Cuba, and Dominican. This was my first trip to Jamaica and I was a bit nervous prior to visiting Azul due to the mixed reviews. Everyone is entitled to their opinion but I can’t understand the negative reviews. The only thing I can think of is if people are expecting a luxury resort like Sandals, this resort is much more no frills than a Sandals but the price reflects that fact. To start with check in was smooth and pleasant. We took a private transfer from the airport and were the only ones checking in at the time. They offered us a free upgrade to a deluxe swim out room from our previously booked deluxe oceanview room. I originally didn’t want a swim out room at time of booking due to price difference but I was pleasantly surprised on how much we enjoyed this upgrade. Room We were swimout suite in building 3. I believe it’s one of the older buildings but I would want to book it again when we return. The room was slightly dated but very clean. The bed and pillows were prob the most comfortable of any resort I’ve been to. The fridge was well stocked, a/c worked great, and towels replaced whenever we needed them to be. The maid service was top notch. As for location we thoroughly enjoyed the swimout deck area. We had stairs into the water, could float to swim up bar or sit and relax on our daybeds. There were lots of palm trees for shade and we enjoyed the music that was played from around 9/10am to 5pm around the pool. We we located close to lobby, coffee shop, 2 of 3 alacartes and palms breakfast buffet that was only open the first week. Staff Here is where I can’t understand any negative reviews. Not only was the staff pleasant to us, they helped make the trip one of the most relaxing and enjoyable we’ve ever had. We received several calls to our room to see how our trip was going and if we needed anything. Paula at the coffee shop was one of the sweetest ladies we’ve met and always had a smile when we visited for a morning coffee or evening ice cream. The buffet hostess at breakfast remembered our names every day and always had a big smile. The lifeguards on the beach were always really friendly and would help if anyone needed a chair or anything else. The bartenders were all friendly as well. Front desk were all very friendly at check in and check out as well. We saw some rude guests that were very demanding on the staff and wanted to be treated like kings and queens, perhaps they might not have been given as pleasant of a response to rudeness. A little respect and kindness goes a long ways. Not staff but they deserve a mention, the beach vendors were kind and respectful. Once you said no thanks they would wish you a pleasant day and move on. I found them way less pushy than Mexico and st the end of the day, they are just trying to make a living. Beach The beach was beautiful with warm water, soft sand, and calm waves. If there was one improvement I would suggest it’s making the guests use towel cards. In an ideal world it’s nice not to have towel cards but unfortunately human nature reared its ugly head. People were leaving towels everywhere so you couldn’t tell if chairs were taken or not. Also people would literally reserve their chairs as they left in the afternoon for the next day. The first week we were there this was worse do to more people and everyone being greedy. We always found a spot though and I never woke up early to play that game. The second week there were a fair bit more available. The lifeguards would also reserve chairs for people to make a buck which I didn’t have a problem with but it all could be more organized and with a few extra chairs it would be great. Food Overall I would say the food was good but not fancy and not the options a large resort like a Riu may have. We really enjoyed the freshly carved roast at the buffets and the fried chicken was some of the best I’ve had. There is a jerk hut near the lobby pool, 3 alacartes and main buffet. You won’t find fancy lobster and steak etc but good quality food.. Overall The only reason I don’t give this resort a 5 is because it’s not a high end 5 star. It’s more of a relaxed no frills 4 star. I actually prefer this style of vacation where it’s not snobby and more friendly. There is some maintenance that could be done and is being done on some of the boardwalks, paint on buildings etc. Ground maintenance, pool maintenance, and cleanliness were all great. We hope to visit again and can’t say enough about the lovely Jamaican people.

  Apr 16, 2025