Resort Details
- Various Restaurants
Next door, you’ll find a variety of restaurants at Coconut Marketplace.
In addition to nearby restaurants, there is a convenient grocery delivery service available to all guests.
- Children welcome
- Concierge desk
- Elevators Not Available
- Free parking
- Golf,Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Non-smoking rooms available
- Children welcome
- Concierge desk
- Elevators Not Available
- Free parking
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Non-smoking rooms available
- Pool
- Restaurant†
- Safe deposit box†
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Internet Access†
- Please contact the hotel for additional information.
† Fees may apply
- Direct access to a beach
- Hot tub1 Outdoor Hot Tub
- PoolThere is 1 pool on site. The beachfront pool area offers barbecue areas, a large, sparkling pool, jet spa and a poolside bar.
- Golf †Golf Course located within 5 Miles of Property.
- Snorkeling †
- Coconut Marketplace
Conveniently located next door to the property, Coconut Marketplace is a unique open-air shopping experience. Enjoy various gift shops, clothing boutiques, jewelry, galleries, sundries, snacks and restaurants. Plus you can experience free hula shows (performed by students) on Wednesday evenings and Saturday afternoons.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2315 reviews
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Feb 16, 2025Can’t beat the location
As for the location, oceanfront in paradise is hard to beat. Grounds are beautiful and well maintained. The bed was comfortable. No issues getting extra towels. Biggest complaint was lack of outlets. Not one accessible outlet except the bathroom and one we finally located behind the microwave. We had to pull the bed out so my husband could plug in his cpap. Not a huge deal, but annoying. Both the sliding and screen doors were extremely difficult to open and close. While I understand being by the ocean causes these issues, I’ve stayed in other places on the ocean and they were no where near as difficult to use. Our bathroom sink faucet didn’t work quite right, the table a little wonky, but being a little older, nothing complaint worthy. All of it could use updating. Overall, it was a nice place for our week long 20th wedding anniversary vacation.
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Feb 05, 2025Outstanding Hotel and the best Location.
The location is wonderful, right on the beach. We watched the sunrise each morning from our ocean view room. A very short walk to the Market, the awesome IMUA coffee shop, and our all time favorite restaurant, Lava Lava Beach Club. Get an ocean view room, it's worth it!
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Jan 29, 2025Bad experience
The most unfriendly hotel ever.. The sofa and the carpet was so dirty and smelly. I asked from the guy at the reception told call someone to collect the garbage and he gave a speech about how dare do I ask such a thing… FOUR days garbage !! After three days I still have have no information about the return of the double 250$ deposit of the hotel …
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Jan 21, 2025
First and last time!
First and last time. Paid for an upgrade to oceanfront and was expecting an updated room (per their website). The room was old with an air conditioning unit that was plugged into the slider. Upon arrival the room was dirty, and very outdated. Refrigerator was rusty and dirty. I did complain but was told by hotel staff that there was nothing they could do. Hotel manager texted and said she would look at my room but never got back to me. While I was there, several rooms including the one underneath me were broken into while people were sleeping in the middle of the night. Police came and took reports. If it wasn’t for the guest staying in the room under me, we wouldn’t have known, the staff didn’t let anyone know this happened. just so everyone was aware. Didn’t feel safe after that. We had no power from 3:30 am to 11am and there was no communication from the staff at all. Hotel staff were not helpful at all and often times avoided eye contact/talking to guest passing through lobby. I initially booked this hotel for the reviews and was looking forward to my first solo trip and was met with a dirty room, poor communication, rooms getting broken into, and no power. If it wasn’t for the great connections I made with other guest and the great view I would’ve left sooner.
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Jan 19, 2025So so at best
In spite of reserving a room with 2 queen beds, we got stuck in an unclean, outdated room with one queen and an old sofa bed. Everytime my son moved, the bed springs creaked. There were no sheets for it when we arrived and nobody available to assist. We tried calling security but no luck. The drain in the tub didn't work, nor did the air conditioner (see photo and you'll understand). So we got a fan. Over the 9 days we stayed there, the staff was unfriendly (except for housekkeeping but they only cleaned our room once) . The front desk made zero effort to find us a better room. Our entrance was off the parking lot where our rental car was crashed into one night - no note. On the positive side, the Coconut Marketplace nearby has good coffee and breakfast bowls (pretty $$$ though). The weekly Farmers Market is great and Kapaa is the perfect location from which to explore Kauai - north to south. But we'd choose an Airbnb or Kauai Shores resort next time. For sure.
- AdvisoryFront Desk hours of operation are 7:00am-11:00pm. Instructions will be posted at the Front Desk for guests arriving between 11:00pm and 7:00am. A telephone with a direct line to the Resort Patrol Services will be available. RPS will provide the guest's key/parking pass. The key will be valid for access for one night only. Further instructions will be provided in the key packet to check-in at the Front Desk. A new key valid for the guest's entire stay will be provided at that time.
- AdvisoryA minimum mandatory hotel-imposed fee of $27 (plus tax) per room, per day, will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
- AdvisoryPrices are based on single or double occupancy. You will incur additional charges at the time of check-in for additional room occupants. The Front Desk will verify the age of the guest to determine whether the extra fee would apply.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Porterage fee: $10 per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Porterage is on a request basis at an additional fee payable to the hotel.Resort Fee – Mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Mandatory hotel imposed resort fee inclusions:
• In-room safe usage
• Local and toll-free calls
• Daily newspaper at front desk
• High-speed Internet access & Wi-Fi
• Boarding pass printing available at the front desk
• Blu-ray, DVD and PlayStation 3 game rentals (in the lobby)
• One (1) non-alcoholic welcome drink at The Sand Bar (per adult, per stay)
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
- Pet Policy : Pets Not Allowed
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.