Resort Details
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
818 reviews
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Feb 27, 2025Beware of "smoke free property" description.
Our troubles started immediately we checked into our room. It was the room was not cleaned at all after the last guest. Bed linen and towels has stains, and there were hair strands in the washroom sink. They came and did a complete clean up the following day. Despite being advertised as a "smoke free property", we were constantly exposed to cannabis smoke from the apartment right below ours. I was having headaches and my spouse was constantly nauseous. We planned a one week vacation, but this hotel was ruining it for us. We complained to reception several times. Initially, we didn't know where the smoke was coming from but we eventually had a visual of the individual on the balcony right below ours. I believe they sent security to chat with this individual once or twice but the smoke didn't stop. We were advised it's not a non-smoking property. "the rooms are non-smoking but the lanai are not non-smoking". Apparently, this individual was within his right to smoke. We demanded to be moved to another room which eventually occurred. Of course, the move took a half day of our vacation time. It was not the experience we had anticipated. We decided to leave out actual room numbers in this review.
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Nov 28, 2024
Terrible!!!
Price was great but that is about it. The lifts were quite fast and no long waits but that is where it ends. The pictures on the website made the rooms look great but very old. My bed and pillows were extremely hard, the air con was so loud I couldn't sleep with it on and couldn't leave balcony door open due to the constant noise outside. I found roaches in my room and took one down to reception, the lady apologied but that does get rid of them. My tissue box was full of bugs and they kept coming out from the bathroom sink. The garbage disposal in the kitchen sink stopped working and the smell was terrible. There was not a plug for the kitchen sink!! I had to heat up a cup of water in the microwave to have a cup of tea. The rooms really need updating they are very old. On the plus side the shower was great, after stepping into a big bath, which filled with water while showering. Very disappointing. Will not be staying again.
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Oct 15, 2024B-day trip
Very nice hotel. Was on the top floor. A few mishaps but nothing too big that I wouldn't recommend or stay again. Pool area was fun except you have to use a key to get out of the pool you used a key to get into. you can see the fireworks as well depending on the side you are on. Overall it was a nice place to just comeback and crash. The AC worked great.
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Sep 11, 2024There to sleep
The location and value is hard to beat. However, it comes at a cost. There is a bug issue, and we thankfully were able to switch rooms, but it took convincing. Bathrooms could be cleaner.
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Sep 09, 2024Skyline stay
Don't forget your key...the security guard will pitch a fit! But the guest service agents were great.
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