Guests will receive:
- 2nd night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 3rd night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 4th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 5th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive daily breakfast in Cocina Milagro for up to two people per room per day.
Important information:Redemption information will be provided at check-in. No meal substitutions allowed. Breakfast does not include alcoholic beverages. Offer not valid for Room Service.Gratuity is not included. Offer has no cash value. Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time
without notice.
Resort Details
- Casa AmateGourmet Latin American inspired signature restaurant with creative and inspiring mixology bar.
- Cocina MilagroPoolside all day dining restaurant with energetic environment featuring a variety of international cuisine & food stations.
- SotaventoRelax in a casual ambiance while tasting an array of Mediterranean delicacies such as fresh seafood, daily chef specials, light salads and a variety of desserts.
- Tinta del PulpoA fun poolside restaurant with ocean views serving a variety of tacos, ceviche and other casual Mexican cuisine.
- VeganBarOffering a variety of healthy juices and smoothies during the day and a selection of fresh and seasonal vegan dishes for lunch.
- 24-hour front desk
- 24-hour room service†
- 24-hour security
- Accessible facilities
- Accessible parking
- Air conditioning
- ATM/Cash machine
- Babysitting†
- Barber shop†
- Beauty shop/salon†
- 24-hour front desk
- 24-hour room service†
- 24-hour security
- Accessible parking
Americans with Disabilities Act (ADA) compliance
Audible emergency alarm for sight impaired guest
Visual emergency alarm for hearing impaired guest - Accessible parking
- Air conditioning
- ATM/Cash machine
- Babysitting†
- Barber shop†
- Beauty shop/salon†
- Bell staff/porter
- Breakfast served in restaurant†
- Buffet breakfast†
- Catering services†
- Child programs†
- Children welcome†
- Children's nursery†
- Cocktail lounge†
- Complimentary in-room coffee or tea
- Concierge desk
- Continental breakfast†
- Currency exchange†
- Desk with electrical outlet
- Dinner served in restaurant†
- Doctor on call†
- Dry cleaning†
- Early check-in†
- Efolio available to company†
- Exercise gym
- Express check-out†
- Family plan†
- Fire safety compliant
- Free parking
- Front desk
- Full american breakfast†
- Full service housekeeping
- Gift/News stand
- Golf
- Hair dryer
- Hairdresser/barber†
- Health club
- Heated guest rooms
- Heated pool
- High speed internet access for laptop in public areas
- Housekeeping - daily
- Individual Efolio available†
- Interior corridors
- Ironing board
- Jogging track
- Late check-out available†
- Laundry/Valet service†
- Lobby coffee service†
- Lounges/bars
- Lunch served in restaurant†
- Massage services
- Meeting rooms
- Non-smoking rooms available
- On-Site parking
- Outdoor pool
- Parking
- Parking lot
- Pets allowed†
- Photocopy center†
- Pool
- Private bath or shower
- Public address system
- Public area air conditioned
- Room service†
- Sauna
- Secured parking†
- 2nd lock on guest doors
Alarms continuously monitored
Audible alarm smoke detectors in guest rooms
Audible alarms in hallways
Audible alarms in public areas
Auto link to fire station
Automated External Defibrillator (AED) on-site
Basic medical equipment on-site
Building meets all current local, state and country building codes
Camera monitoring parking area 24 hrs
Camera recording parking area 24 hrs
Complies with Local/State/Federal fire laws
Controlled access to parking
Dead bolts on guest room doors
Electronic room key
Emergency back-up generators
Emergency evacuation plan
Emergency exit maps
Emergency info in room
Emergency lighting
Evacuation drills
Exterior doors (except lobby entrance) require key access at night
Fire detectors in guest rooms
Fire detectors in hallways
Fire detectors in public areas
Fire extinguishers
Fire extinguishers in hallways
First aid available
Frequency of evacuation drills
Guest room doors self-closing
Hard wired smoke detectors
Lighted parking area
Lighted walkways
Parking area attendants
Patrolled parking area
Private security available
Public address system
Response time (minutes) from fire/police department
Room windows open
Safety chains on guest doors
Security
Security 24 hours/day
Smoke detector in public areas
Sprinklers in guest rooms
Sprinklers in hallways
Sprinklers in public areas
Staff Red Cross certified in CPR
Staff trained in Automated External Defibrillator (AED) usage
Staff trained in CPR
Staff trained in duplicate key issue
Staff trained in first aid
U.S. Fire Safety compliant
Uniformed security
Ventilated stair wells
Video cameras at entrance
Video cameras in public areas
Video surveillance monitored 24 hrs a day
Video surveillance of parking
Video surveillance recorded 24 hrs a day
Viewports in guest room doors
Visual alarms in hallways
Visual alarms in public areas
Well lighted exit signs - Shoe shine stand†
- Spa
- Sundry/Convenience store
- Tennis court†
- Translation services†
- Transportation†
- Transportation services - local area†
- Turndown service†
- Valet cleaning†
- Valet parking
- Valet same day dry cleaning†
- Wakeup service
- Water sports
- Wireless internet connection in public areas
- Copier†
- High Speed Internet Connection
- LCD/Projector†
- Meeting Facilities†
- Meeting/Board Rooms†
- Overhead Projector†
- Whiteboard†
- Wireless Connectivity
- Wireless Internet Connection
† Fees may apply
- Boating †
- Cardiovascular exercise †
- Children's program, onsite †
- Golf †
- Health club †
- Jogging trail †
- Nature preserve trail †
- Outdoor pool †
- Pool †
- Sauna †
- Snorkeling †
- Spa †
- Tennis court †
- Weightlifting †
- Chichen Itza
- Playa del Carmen Quinta Avenida
- Rio Secreto
- Tulum
- Xcaret
- Xel Ha
- Xplor
- Restaurants
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2454 reviews
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Jan 13, 2025Wanted to love, did not enjoy
Hyatt Globalist. Wanted to love this resort, but it was not a good stay. The Mayakoba is highly rated and we (2) were excited to visit. Came from the Hilton Conrad Tulum before this stay. The staff was the most disappointing part of the stay. The property is huge and you basically need golf card rides all over the property. Calling the front desk to be picked up or asking questions was not great. Half the time the service staff seemed annoyed. I always try and be as nice and pleasant to workers as possible as I've worked those jobs before too. At check in was assigned the wrong room and a replacement room took around 3 hours to get ready. We only stayed 1 night and that basically ruined our day there because we didn't have a room to call our own. Was also told to leave my backpack at the front desk during check in and that it would be brought to the room. Had to call twice to get the backpack delivered to the room. One of the tv's did not work. Food at breakfasts wasn't that great to be honest. Had lunch in the mexican restaurant by the pool/ocean and it wasn't that good either, but it was on the pricey end of things. Pool by the ocean was not amazing either. A bit small and looked like a pool that you'd get at a much less expensive hotel. The seating on the beach was odd, sort of packed in too closely like sardines. There is some seaweed on the beach, but also crushed shells and small rocks to make the sand not smooth or comfortable to walk on with bare feet. On the positive the hotel property is adjacent to others and the beach is long and walkable for what seems like miles (probably less though). Mayakoba golf course is on property and easy to view or play. Lots of raccoons onsite....lots. Seemed harmless, including for kids. I talked with my buddy who came with on the trip and the Hilton Conrad surpassed the Hyatt Mayakoba in every regard....every single aspect, which I was shocked to acknowledge and now type. This is my first disappointing Hyatt stay. I have heard Mayakoba is going to be doing renovations in Feb'25. They have a lot to improve on. I would not stay here again and can't recommend unfortunately, and considering the prices and/or points charged per night, it's a big NO.
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Jan 10, 2025
Far below typical Andaz standards.
Overall below the standards you’d expect from an Andaz. Property is amazing, being run by staff that either doesn’t care or is far understaffed. As other reviews state the room was not available till hours after posted check-in. Staff offered no reasons or apologies. Told us to go eat at the restaurant, at 4pm, what we expected was a room at check-in time. Towels, the never ending towel game. Pool rarely had towels, the room was never stocked with an appropriate number. When we checked in the room had 2 towels, total. 2 bath towels, nothing else. Zero attention to detail. Maid would come to the room and REMOVE clean towels. The pool chairs and seating was all removed for 36 hours, literally zero chats at the lagoon pool. Told it was for a private event that never happened. Front desk was being very dishonest with us. Best we can tell, when rain is in the forecast they remove all the chairs. Craziest thing I’ve ever experienced at a resort. Service was slow and inconsistent. Likely understaffed, I sympathize with the staff that was working hard, but it will be at the expense of the guest still paying full price. Drinks would arrive at the table with melted ice and food cold. The hostess at casa Amate was a special type of rude. Just say you’d better have a reservation or you’ll be hunting down dinner elsewhere. Thanks to her for sending our son away hungry. Overall, take your money elsewhere. This isn’t up to typical Andaz standards. Also Don’t expect this hotel to give a flip about any Hyatt loyalty.
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Jan 07, 2025Very relaxing
I really don’t understand the terrible reviews of this place. We stayed in the lagoon side near the lobby. Big spacious rooms. The staff filled the snacks and drinks daily. You can do a cenote tour for free and there is a boat ride for free also. This was a very peaceful relaxing hotel for rest and relaxing. The staff was excellent The only reason I did not give it 5 stars is because the pool really needs to be heated. Its cool in January and no one was getting in the beach nor the pool. If you are looking for an all inclusive all you can drink experience this is not for you.
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Dec 31, 2024Underwhelming and Overpriced.
Very underwhelming from service to facility maintenance to food options. Also, very overpriced. I recommend staying at the TRS Yucatan if you want a similar "jungle/lagoon" experience but want better service and more food options thats all inclusive
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Dec 30, 2024
Great family friendly resort option
Visited the Andaz Mayakoba property for the first time and enjoyed our experience. Overall good food options (we did the all inclusive package) and wonderful service. We upgraded from Lagoon View to Beach area and did not regret it due to the size of the property. We ended up spending almost all of our time near the beach pool and the actual beach. We stayed in a 1 bedroom suite and it was evident that the rooms are slightly outdated and need some renovating to keep up with the 5 star classification (cracking walls in the washroom/shower, leaking fridge, etc).
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $1.56 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $45 (Plus Tax) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- General Policies: No charge for children 11 and under when sharing room with parents
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 11
- Pet Policy : Pets Allowed: 1 dog allowed per room up to 50 pounds maximum weight. Must follow
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.