Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9096 reviews
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Mar 26, 2025cleaners stole from our room
The trip in general was good but we arrived March 19, 2025 and on Thursday the first time we had our room cleaned my daughters pink Pandora jewerly box with silver rings and earrings were stolen. We looked everywhere with no luck. I filed a complaint and security came and looked in our room and said they would get back to us. The next day said they didnt have it and basically that was the end of it. I didnt push it because even though I was sure we brought it with us I thought I would wait and see if it was at home. Well we just got home tonight and it is not here so it was stolen like I thought by whoever cleaned our room. So gross and the thought that a thief was in our room going through our stuff is disturbing. I have been to Mexico 5 other times and nothing like this has ever happened. So whoever cleaned room 7036 on Thursday March 20 between 11am and say 4pm is a thief so be aware. So because of this and the lack of any real action from the hotel is beyond disturbing and will never go back and would never recommend this hotel.
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Mar 23, 2025Silvia's B-Day Celebration
Trip to Vallarta and Nayarit went extremely well mostly because of the polite, and very nice people at the RIU Vallarta Hotel.
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Mar 23, 2025
Escaping Canadian winter
This all inclusive was lovely, clean, great food options, friendly staff, events, perfect proximity to the beach and ocean. Several pool options depending on your preference, warm and relaxing, sporty, kiddy or bar pool. The only thing I would have planned better is timing. We didn't realize it was the US spring break and there were a lot of 18-25 yr olds over indulging. The bar pool was avoided for this reason. I'm sure visiting at a different time would have been perfect. The Neon Party at the sister hotel was a blast! I'd certainly recommend staying here just choose you time wisely. Thank you for a fun vaca Rui Vallarta staff and Sunwing.
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Mar 23, 2025
Grand child grand trip
We brought our 5 grandchildren and their parents, like we did last year. So much fun. The food and staff are above par, just wonderful. There were only 3 things that were an issue was 1)the kids swim area has such cold water (like last year) that it's not fun to be in. 2)There was broken glass in the sand on the beach that my 2 year old found.we know your staff works extemely hard to keep up with everything. It makes me sad how some guests can't pick up after themselves to keep the immaculate setting and help save our environment. 3)Upon leaving, the guy at the door was yelling at us to get in the bus. It arrived early and our group was the only ones on the bus. He literally yelled at me for holding up the other passengers who were in fact, my children and grands.
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Mar 22, 2025Just ok, not likely to go back.
We reserved a family room, which should be two connecting rooms with a king or two doubles. When we arrived, we were told none were available and we could upgrade to a king suite with a pullout couch. That’s not an upgrade for a family of 4 with two older teenagers. No one wants to spend a week sleeping on a couch. We were able to move to our originally booked room the next day, but were not offered any compensation for it not being available upon arrival. Lines for drinks at the pool bar were ridiculous and servers only came around sporadically. Pool bathrooms were too small and overcrowded. Only allowing one towel per day is very inconvenient. Seagulls were flying over and pooping in the pools and on people. Understand that can’t be controlled, however put up some signs to tell people not to feed them or to leave their food just sitting around the pool and offer a place to put plates! Walking paths around the pools were so slippery, we saw multiple people fall. The buffet was terrible - food was cold and often not well stocked. No variety. The daily grill they set up by the pools was delicious - fresh pork tacos and grilled chicken was available during our stay. The beach was beautiful, but there were horses there daily offering rides so there was poop to avoid up and down the beach and it smelled! Our room was clean and nice once we got the right room. Room adequately blocked noise from nightly entertainment with patio doors shut.
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