Resort Details
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9529 reviews
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Apr 20, 2025Much needed family break.
My family came here for a short break with two of our daughters. We chose this hotel because the reviews were mostly positive. We had a good experience while here. Diego( Picazzo cool last name) checked us in. He was very courteous, polite and professional. He answered all our questions and helped us to reserve tables at two of the restaurants. He was genuine in his conversation and when I expressed my interest in seeing the beach, he apologized for the fact that the beach had eroded due to 2 hurricanes hitting the property. A lot of the beach is in fact gone but the remainder is still nice. We enjoyed the property. It was green and lush with a few wild life present. We did not take part in any of the nightly entertainment as we were pretty tired after spending the day at the pool and the beach. If what you're looking for is a place to relax, which we were, this may be the property for you.
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Apr 19, 2025BAD MANAGEMENT
The check-in was unsatisfactory. The receptionists were unfriendly, messy and bad at communicating in English, which made it take more time than necessary. Only one person at the front desk was helpful (name tag Aimee). She was the best throughout the entire stay. The management lacks training, the manager Abigail was unprofessional and hard to deal with. Her attitude was hostile to other guests and I witnessed it, despite not communicating with her directly. Everything else was on level with the hotel's reputation, the room was comfortable and the amenities were more than enough.
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Apr 18, 2025Would stay here again!
My husband and I stayed here for 6 nights and 7 days. It is a beautiful property! The grounds are well maintained and clean. Food at the buffet was mediocre, but the al la carte Olivios was our favorite! we went there twice. We didn't get a chance to go to the seafood al la carte, but we hear many good things about it. We wish the bars had a drink menu being we didn't know what we wanted or what our options were. There were many activities throughout the day to do. Once the wind direction changed we were able to snorkel right off the beach with the water being clear. We saw many cool fish! We even saw (I swear a 5 foot) barracuda! We loved seeing all the cool animals around the resort! It was very easy to get a taxi to go into town or whatever you wanted to do outside the resort. It would be there within 3 minutes of you asking for one. It feels very safe at the resort with security and gates anytime you go out or come back.
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Apr 16, 2025
Nice secure resort, great location for diving
Great location for diving, nicely kept grounds and excellent staff. The food is slightly better than average for an all-inclusive, but the à la Carte restaurants are only average. The main bar is not well stocked and is always short on proper glassware and simple items like olives. The bartenders, however, are excellent. The rooms are generally clean and comfortable, but the air conditioners need replacement. There are no longer any balconies except on building 16, and there are no in-room safes in building 10. Things like face cloths and spoons that will fit into a normal human mouth are in short supply. Be advised that 90% of the beach as seen in the resort photographs, no longer exists. It was washed away by hurricanes over the past years, and now the ocean laps up against the main pool wall.
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Apr 16, 2025
Spring trip.
Beautiful resort. Very clean. Fantastic staff. Loved the wildlife. The vegetation. Toured the entire island. Very safe areas. Great food. Good drinks. A few smoking areas for us smokers. Beach is struggling due to erosion. Unusual winds for that area. Lots of seaweed. Water Very murky a few days. Great snorkeling trip. Would love to hear a little more north American rock and roll music. Overall it was a fantastic place. Would return in the future for sure.
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