Hotel Overview
Iberostar's Selection Collection: Relax and enjoy warm Jamaican hospitality, sumptuous dining, and the finest resort amenities at the AAA Four Diamond Iberostar Selection Rose Hall Suites. Nearly every part of the hotel offers stunning views of crystal blue waters and an exclusive beach, located just minutes from the exciting shopping and nightlife of Montego Bay. In this all-suites destination, Iberostar is here to cater to your every whim. Float along a lazy river, get soaked in the splash park, snorkel over colorful exotic fish, or simply relax in your own well-appointed suite, intricately detailed in classic Caribbean style.
The Iberostar Selection Rose Hall Suites feature extensive recreational facilities for everyone. The youngest of travelers will be in heaven at the hotel's exclusive kids' club, while adults can choose from the many exciting sports options or relax at the two-story spa with indulgent body treatments (fee).
The best international cuisines to please any palate are served in the Iberostar Selection Rose Hall Suites' buffet and five a la carte restaurants (dining restrictions apply). Appetizing Mexican and Mediterranean specialties, as well as meat, fish, and seafood dishes are available. Five bars and lounges offer up unlimited domestic and international drinks and tasty tropical delights. Enjoy 24-hour room and concierge service.
Location
Montego Bay-BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY: Bookings traveling in the months of March 1st,2020 to April 30th,2020 will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behaviour or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
Iberostar Hotels & Resorts is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations.The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age. - One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behaviour. - In the event that any guest(s) engaging in inappropriate behavior, disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
SPRING BREAK GROUPS POLICY: Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March 1st,2020 to April 30th,2020-April, Groups shall adhere to the following conditions:
· Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
· Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7048 reviews
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Dec 23, 2024NOT a 5 star resort!
Very poor for a five star hotel. More like a three star. How did they get awarded 5 stars? Surely that’s meant to be the best there is? Food is basic and at times utterly inedible. Beach is dirty and full of litter, not the gorgeous white Caribbean sand I pictured. Staff are either really lovely or outright surly and rude. Bedrooms are VERY basic. No nice toiletries or soft towels. We were offered cocaine on the beach on our first day and had to fend off many people trying to sell us things on what was, I assumed, a private beach. Spa treatments costs are extortionate- $207 for a massage. This is my first trip to Jamaica and I am very disappointed. Will not be coming back again.
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Dec 18, 2024
Iberostar lacks quality, service and is not 5 star
The food lacked quality, consistency and variation. The hotel was under slot of construction and the sounds of jack hammering isn't the sounds you would want to enjoy on a vacation. The hotel has a lazy river however no inflatibles are providrf and its up to guests to find one. Half way through you have to push yourself as the lazy river stops flowing. The staff is either exceptional or rude, this hotel uus more of a 3 star. The room had no working fan in the bathroom and the door of the shower was missing the strip so water pooled in the bathroom. The cafe was making drinks and serving food while they cut a hole in the ceiling and dust flew everwhere. 😳 Worst experience in Jamaica thanks to iberostar lack of service, amenities and consistency.
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Dec 16, 2024Amazing amazing amazing!
This was our second time at this resort. The first time for our new 3 mth old baby girl! We can’t say enough good thing about our experiences here. First of all, TANIA the manager of guest services went above and beyond to accommodate our stay- not just with our uncertainties travelling with our infant, but she made sure both my husband and I had the best time with absolutely no stress about the baby. Anything you need; iberostar will accommodate - if you get to deal with Tania directly- you are beyond lucky. The resort itself is stunning, amazing staff, clean, friendly and welcoming. Thank you, iberostar suites for another incredible and unforgettable first family trip! And thank you TANIA from the bottom of our hearts for all you’ve done for us! You are incredible.
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Dec 15, 2024Sulky Jerk Hut Staff needs to be trained in Service Quality
I recently stayed at the Iberostar Selection Rose Hall Suites Resort and had a mixed experience. Here’s a breakdown of my stay: Positives • Rooms: The rooms were clean, spacious, and well-maintained. The mini-bar was stocked with beer, sodas, and juice, which was a nice touch. • Property: The resort itself was beautiful, with manicured grounds and plenty of space to lounge. It wasn’t crowded, which made it feel relaxing and peaceful. • Staff Highlights: • Front Desk: Obrian was welcoming and efficient during check-in. • Bellman: Honray (a middle-aged gentleman in long white socks) was phenomenal, ensuring our bags were handled smoothly. • Breakfast Buffet Staff: Special thanks to Jimmy and Kevorn for their friendly and attentive service. • Hibachi Restaurant: Romaine delivered excellent service during our dinner. • Lobster and Steak Restaurant: A young server from Manchester who worked on December 12 was attentive and polite. • Food: While the buffet lacked variety, the food provided was tasty overall. Negatives • Lobby: The design of the lobby is outdated and lacks aesthetic appeal. A redesign could greatly enhance the first impression of the resort. • Eco-Friendly Amenities: While the eco-friendly initiative of using glass bottles is commendable, the dispensers on the first floor didn’t work, and the ice machine was also out of order. This inconvenience detracted from the experience. • Buffet Service: The servers at the buffet were not proactive. Despite the low guest count, we often finished meals without being offered water or juice unless we explicitly called for assistance. • Jerk Hut Experience: This was the most disappointing aspect of the stay and significantly impacted our overall experience: • On December 12, the two young ladies working at the Jerk Hut were rude, dismissive, and more focused on discussing a staff party than attending to guests. The food, though well-cooked, was cold, and the service made us feel like an inconvenience. • On December 13, a male staff member at the Jerk Hut was equally rude, dismissing our questions about obtaining hot fries with an unhelpful response. We left without ordering. • When we visited the Jerk Hut at Wave later that day, the young lady there also displayed poor attitude and customer service. • Across all our visits, the Jerk Hut staff were inattentive, unfriendly, and unprofessional. This was a significant letdown and single-handedly ruined our stay. While the resort has its positives, particularly in terms of property, room cleanliness, and select staff members who provided exceptional service, the poor customer service—particularly at the Jerk Hut—overshadowed the experience. The lack of proactive service, unfriendly attitudes, and rude interactions at the Jerk Hut make it difficult to recommend this resort. There are other resorts in Jamaica with far superior service quality, and I do not plan on returning to Iberostar Selection Rose Hall Suites Resort.
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Dec 14, 2024
Great Vacation- Can’t Wait to Return
We arrived on 11/27 for a 7 night stay with a group of 17 people. Kerry Kay, Javena, Laura and Saskia were very welcoming when we arrived and took great care of us. The bellboy from the Beach took us to the star prestige lounge to check in. Not all of our guests had arrived yet. But that didn’t slow them down from getting us checked in and making us feel welcomed! Star Prestige staff had our rooms ready for us and the ladies were amazing. We had to switch a few rooms up and they went above and beyond to make sure we were accommodated. Krystal the bartender on the star prestige lounge was fun and made great drinks! Always smiling! We had dinner two nights at the Italian restaurant and the food was delicious! Whitney was so awesome and took such great care of us both nights we dined at Italian. We had a group of 17 and were a handful but she stepped right in and took care of our group and made us feel like family. She even saw our family the next night at Japanese and ran over to give us all a hug. She was the sweetest! We had dinner two nights at Japanese and Romain was our chef. Again, there was 17 of us and he was so good to us and we requested him the second time and he was just as good as the first and treated us like family as well. Julet was our waitress and she was awesome as well. Food was delicious! Daily at the Prestige beach area we were very well taken care of by Leroy, Kacia, Anastasia and Chad! They were fun, and welcoming each day remembering what we drank and made sure our chairs were set up and drinks flowing always with a smile on their face. They even played good music. All 17 guests enjoyed our beach days with the prestige staff. They are amazing! The pool bartenders/staff were so fun and always smiling. Earl, Oshaine and Jevon were very attentive to us, made great drinks. It’s nice to feel welcomed and seeing their smiley faces. We had Marsha Lee for our daily ambassador. She would stop by the prestige beach area to check on us to see if we needed anything. She was so sweet and very helpful. Suzanne was the afternoon ambassador and oh my goodness did she go above and beyond and make sure every detail of our evenings were perfect. She would deliver our wine we selected to dinner and always had a big smile on her face. Even if it was a last minute request. Taking care of 17 people at once can be challenging and she was so amazing. We wanted to tour the grand so Kerry Kay took us on a nice tour. She is so fun and we just love her. Always smiling and attentive to us! She is like family! Javena was also fun and we had nice visits with her when we hung out in prestige lounge. The spa staff was wonderful! Welcoming each day and there was not a bad massage. All very relaxing! We loved every minute of our stay! The food, staff and resort is amazing. Our room was nice and cold and nice! The resort is a very lovely resort with so many amazing workers. If you haven’t been here you must book! The food is good and many options. Candiece and Yeni were also amazing. Trevaughn was always so happy to take us to and from the selections and Beach. He was so fun! I know I am probably missing names, so many wonderful staff striving to do their best and make our vacation a memorable one! I can’t say enough positive things about everyone. Can’t wait to come back and see all the wonderful staff who made us feel like family. As Kerry Kay would call us… Jamericans😁❤️.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.