Resort Details
- American Bistro RestaurantA marvelous new concept, this restaurant includes delicious salmon, ribs, and fried chicken, with a gourmet touch. Simply the best American cuisine.
- Food Truck SunnyEnjoy a beachfront snack or a refreshing beverage in our new food truck with direct views of the ocean.
- Snack CareyDelicious variety of snacks and refreshing drinks at the restored Carey from 11 AM.
- Various Lounges/Bars
- Las Palmas
- Vertigo
- Carey
- Las Olas
- Robusto
- El Telon
- La Perla - Various Restaurants- El Lagulio, Buffet restaurant
- La Home, Gourmet restaurant
- Naga Hibachi, Japanese restaurant
- La Pamilia, Steakhouse restaurant
- El Maguey, Mexican restaurant
Some restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress. Consult the hotel for hours of operation, reservation policies and dress codes.
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Complimentary wireless internet
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Complimentary wireless internet
- Concierge desk
- Elevators
- Exercise gym
- Gift/News stand†
- Golf, Offsite†
- Laundry/Valet service†
- Liquor store†
- Meal Plan Type: All Inclusive
- Pool
- Room service
- Safe deposit box
- Spa†
- Tennis court
- Tour/sightseeing desk
- Valet parking
- Wakeup service
- Convention Centre†
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This resort provides the following wedding packages:
- Star Wedding Package
- Silver Star Wedding Package
- Gold Star Wedding Package
Please contact wedding coordinator for complete information, locations and to reserve a date.
† Fees may apply
- Children's pool
This resort has a kids splash park.
- Children's program, onsiteSTAR CAMP:
Star Camp is free and part of the all-inclusive experience at Iberostar and features more than 140 age-based activities based on the approach and theory of multiple intelligences, which advocates personal growth through cooperation.· Discover a new, artistic dimension by reproducing giant versions of works of art as a team.· Use all the senses in a trendy restaurant atmosphere to guess the dishes on our sensory menu.· Record short films, become a journalist, publicist or the stars of an improvised video.· Discover the inner artist by working with clay.· Accept (im)possible challenges and blindy cross a terrain full of obstacles with the help of team members.· Perform exciting scientific experiments, such as creating snow or ice, in true frozen style despite the heat of the pool.· Learn how to get a hard-boiled egg into a bottle or experiment with colors.· Summer classics like darts, capture the flag or Olympic-style events.
Monkey Star camp - 4-7 years old, Dolphin Star camp - 8-12 years old, Eagle Star camp - 13-17 years old
STAR CAMP FEATURED ACTIVITIES: Minichef, Tie Dye, Not another drop, Olympic games, Get wet, Super hero day, Water carpet, Waterbomb, The search, Teen Disco, Games on stage, The treasure hunt & Sand castles
Star Camp Shows:On the Rock, Circo, Queen, Fiesta playa, Canta bahia, Rock, Funny nights, MJ Show, Reggae beach party, Iberostar Awards, El regreso del rey Las Vegas, The circle of life Magic, Latin Funny nights, Boogie nightsWhat's New!Wanda’s wacky kitchen, Reduce, Reuse, Recycle, Save the Reefs, Star Camp Live Show
- Fitness center on-siteThis resort has a Fit & Fun Fitness Program.
- General
Other activities include:
- Aerobics
- Yoga
- Shooting tournaments
- Archery
- Basketball
- Cycling
- Billiards
- Bocce
- Gymnastics
- Table tennis - Golf location (onsite/nearby) †An 18-hole golf course is available.
- PoolThere are 10 pools on-site including 1 infinity pool. This property has swim-up bars.
- Spa †
- Teen programs †- Teens disco- Eagle Star camp - 13-17 years old
- Tennis court
- Golf †Golf course located within a mile of the property.
- Live EntertainmentLive nightly shows in theater
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9350 reviews
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Mar 11, 2025Rarely disappointing and rarely amazing.
Spent 4 nights here. A couple of highlights: -Staff was mostly super friendly and happy to help and assist. Veronica at the lobby bar was especially great. -Resort was not especially crowded--didn't have a hard time finding a chair anywhere we wanted. A lot of the other reviews are correct: it's an older building; lots of concrete spalling; the beach in front of the resort is pretty rocky; the food at the restaurants (even the specialty ones) was just okay; the drinks (outside of the lobby bar) were just okay. None of these things ruined our trip at all, but they're worth mentioning. If you just want somewhere to relax for a few days, you'll have a great time here.
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Mar 09, 2025
Great resort
Love the coffee shop I'm not a coffee lover but they made me LOVE the carmel frappis. Room was great, pools were good. Outside bar with tables we used every night to play cribbage. Beach was amazing, staff was great.The only thing is if you want a drink by the pool you have to get it yourself,they dont come around and serve you.
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Mar 03, 2025Service
Veronica made our night at the hotel bar unforgettable! She served our drinks with care, always attentive, kind, and professional. Her warm personality and great service truly stood out. Highly recommend!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Mar 03, 2025
Exceeded Expectations
First time to this resort but our fourth visit to an Iberostar resort in Mexico. We were a bit hesitant about the Hotel Zone, thinking it would feel crowded but that was not the case at all. We booked a room in the Villas and were not disappointed. It was an easy walk to all parts of the resort. Staff as always were pleasant and efficient. We were there during the Super Bowl and they put on a great outdoor party with a big screen and buffet. It would be worth going back again just to watch the Super Bowl! We do not have kids but noticed a fair amount of families with mostly young children. It did not cramp our style one bit. There is a big pool area for kids and it looked like the Star Camp was pretty busy. Overall we loved our stay here and will be back
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Feb 28, 2025
Wow! What a great place for a vacation!
We recently got back from 8 nights at Selection Cancun. This was a new resort for us having been at the Paraiso Complex, Bavaro, and Rose Hall. We were a bit skeptical from the pictures, but ended up having a really great stay. We used Happy Shuttle from the airport – we were not happy! Our plane had been delayed and I thought they kept track of that. It took forever for our luggage, so we got to the transfer area later than we were scheduled. They seemed upset that we were not on time and we waited for almost 30 minutes for our transfer!! Our check-in at the hotel was easy and our room was ready for us. We were in room 433 – a balcony with a terrific view. Being use to the size of the suites at the Maya and Rose Hall, this room was a bit smaller – but it did not really affect our stay. The resort is a bit larger than Rose Hall Suites, but smaller than the Maya. Once we found where all the restaurants and other places were, it was very easy to get around. Infinity pool is right at the beach. Walking on the beach was not easy in the very soft sand. And there were a lot of large rocks in the water right in front of the resort – if you walked a bit right or left it was better. Water was gorgeous blue!! There are a series of small connecting pools from the hotel to the beach including an activity pool – great for little kids. There is also a nice little water park for kids (up to 12 maybe?) Though there is not as much shade as the Suites, we did not have trouble “saving” our spot around 8AM. There are 8 Balinese Beds are available to reserve for $100 a day including a bottle of champagne, waiter service. Star friends provide games around the pool and on the beach from 10AM -5PM. Water Aerobics from at 11:30 daily with the fitness staff. (Shout out to Star Friends – Alex, Edgar, Valerie, Adan, Diego, Fermi, and of course Gabriel in the towel hut!!) We ate at all of the restaurants except the Japanese (due to our not caring for Japanese food!!) The Steak House was our favorite (La Parilla). We also enjoyed the American Bistro and the Italian (La Horma). We did not care for the Mexican! Guess it was too Mexican for us Americans!! If you arrived early – say before 7, there was not a real long wait for tables.The buffet was great for all meals. Some lunches had special food being prepared out on the patio. Tuesday night was Gala Night/Seafood night at the buffet – delicious. You can get burgers at the Mexican restaurant for lunch and there is also a food truck with nachos, quesadillas, etc. There is a small bar near the back of the pool that also has churros (yum), waffles and ice cream. (Restaurant Staff – Omar, Kennedy, Antonio,Hector, Sandra(at reception) and Marisol – chef in the buffet; William, Adriana, Alexander, Manuel at the Steakhouse;) Evening entertainment was either around the pool, on the beach or in the Theater. We saw a couple of great shows in the Theater. Some entertainment was moved to the lobby (maybe due to weather?) It was very loud!! As with other Iberostar Resorts, it is the staff that really made our vacation. Despite our limited Spanish, we were able to communicate our needs. Most of the staff is very fluent in English.
- Advisory***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryRoom reservation required, Dinner Reservations allowed up to 7 days before check in.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $76 MXN (Approx.$5.00 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - While this hotel strongly discourages spring breakers, it cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.STUDENT/YOUTH GROUPS POLICY - In order to maintain a family oriented environment, the resort will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group
without reimbursement or refund of the remaining nights.
SPRING BREAK POLICY- Iberostar Hotels & Resorts is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
- Iberostar Hotels & Resorts is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age.- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
- Pet Policy : Pets Not Allowed
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.