Hotel Overview
Experience rock star treatment at the Heaven section of the Hard Rock Hotel Riviera Maya. This adults-only resort-within-a-resort offers lavish amenities, exceptional dining, and heavenly accommodations. This exclusive retreat faces the Caribbean Sea, and is designed in the style of a Mexican hacienda.
Activities are in full supply, with tennis, rock climbing, kayaks, tennis, and more. Swim in style in the large sparkling pools with activities, snacks, and a swim-up bar. Stay in shape at the fitness center or the Yoga Temple. Indulge in a variety of spa treatments from massages to facials to hydrotherapy at the ultimate rock star paradise - the Rock Spa.
577 plush rooms and suites offer 24-hour room service, a liquor dispenser, and complimentary WiFi. Relax with luxurious Rock Spa bath amenities, bathrobes, and slippers. Enjoy a variety of fabulous views from your private balcony, and wind down with a hydro spa tub.
Enjoy access to five restaurants, including five adults-only gourmet dining options within the Heaven section. Savor premium cuts of the finest steak and a menu of lavish dishes served à la carte at Toro, or experience the finest Italian specialties at Ciao. Discover the tastes of the French countryside at Le Petit Cochon, or travel through Spain with a variety of exotic dishes and traditional tapas at Cava Roja. Poolside snacks and top-shelf drinks are available at Dive.
Make the most of your stay at the Hard Rock Hotel Riviera Maya by living out your fist-pumping, guitar-shredding fantasy at the new Music Lab, where you'll receive expert rock star instruction and accelerated stage training. All guests 12 years and older can choose from four programs as a part of the all-inclusive stay.
Try five bars and lounges, and get the party started at Club Heaven with live DJ entertainment and an extravagant dance floor. Feel the spirit of rock and roll elevated to a whole new level.
*In order to reserve the Complimentary Honeymoon Package, couple must present proof of marriage within the past year. In order to receive the above amenities when making your reservation, mention that you are a honeymooner so it can be coded accordingly. The complimentary honeymoon package is combinable with all Optional Honeymoon Packages. Package prices are subject to change without prior notice.
Location
Riviera Maya - BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
A maximum of two pets are allowed per room. The hotel is not responsible for providing food for pets due to each pet's particular diet/eating habits. The pet friendly program allows for each pet to be a maximum weight of 48.5lbs and a height of 15.7in. The program requires a fee of 150USD plus tax per pet, per stay. The hotel will not provide kennels or crates.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
22233 reviews
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Nov 21, 2024HR Riviera Maya fun time.
Our Butlers (Gabriel and Daniel) were extremely helpful and always in high spirits when we spoke with them. Most of our evening meals were fantastic, and the Faro bar/restaurant was lovely. The service from members of staff is very personable, and it makes your visit extra special. I would highly recommend the ‘Legendary’ experience at HR Riviera Maya
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Nov 21, 2024
Hard Rock delivers- AGAIN!
A Dream Vacation at Hard Rock Hotel Riviera Maya Our family’s stay at the Hard Rock Hotel Riviera Maya was absolutely phenomenal! From the moment we arrived, we felt like rock stars, thanks to the impeccable service and vibrant atmosphere. This resort truly has something for everyone, and it exceeded our expectations on every level. To fully understand the extent in which this was needed, I would like to provide the back story. My wife, Danielle and I, got married on this very beach of this resort on March 18, 2017 with 72 of our closest family members and friends. It was, by far, one of the absolute best weeks of our lives, and one everyone still talks about! The incredible team and resort have always been nothing but inclusive, warm and exceptional, on every visit; this one marking my fifth. Unfortunately, the last several years have been very difficult for our family. Our then 2 year old son Aiden, was diagnosed during the end of COVID with B-cell acute lymphoblastic leukemia. After three very long years of chemotherapy, our son finally “rang the bell” just one day before his 5th birthday. Exactly 6 months off chemo, now no longer considered immunocompromised, we booked a trip here to celebrate (11/3/24-11/11/24). We had not been back since 2019, so we were VERY excited for all the amenities now in place for families and children. It all delivered, and more. It was a truly surreal and emotional experience watching our son play and swim at the very spot our family started. But beyond that, he had the best week of his life, and we finally got a chance to relax, very much because of your staff. Food: The food has always been good here, but it has received a serious upgrade. The dining options were outstanding, with an incredible array of beautiful restaurants catering to every taste. From flavorful local Mexican dishes to gourmet international cuisine, every meal was a delight. The quality, variety, and creativity of the food were awesome, and the staff’s attention to detail made every dining experience feel special. The Awaken Your Senses dinner was PHENOMENAL. The food was delicious and this truly immersive experience was one we will never forget. Grounds and Facilities: The resort grounds are breathtaking. While undergoing renovations to keep it fresh, every inch of the property is beautifully maintained, with lush tropical gardens, sparkling pools, and gorgeous beachfront areas. The pools offered a perfect mix of relaxation and fun, while the private beach was ideal for snorkeling, paddleboarding, or just soaking up the sun. We love that there are no waves here and our son could walk right in. The facilities are world-class, from the spa and fitness center to the many entertainment areas scattered throughout the property. Kids Club and Family Activities: The Kids Club was an absolute highlight for our son. He broke out of his shell and truly had the week of his life! The activities were engaging, creative, and supervised by the BEST staff! They are a friendly and professional team who clearly love what they do. It gave us parents a chance to relax, knowing our son was in great hands and having a blast. The family activities, I can't even say how impressed we are. The facilities are all new. They have a waterpark, bowling alley, pool tables, a trampoline park, an indoor playground, an obstacle course, laser tag, a gaming lounge, even an escape room! All included, or for a VERY reasonable add on. This ensured we had plenty of quality time together while also enjoying a perfect balance of relaxation and adventure. Staff: The staff at Hard Rock Hotel Riviera Maya are truly exceptional. Their warmth, professionalism, and genuine passion for making guests feel welcome were evident in everything they did. Whether it was the Kids Club team entertaining our son, the waitstaff remembering our favorite drinks, or the housekeeping team going above and beyond (palm leaf custom welcome to Aiden, the fun towel animals he looked forward to every night), every interaction left us feeling valued and cared for. We would like to extend a very special thank you to the following people (I'm sorry we don't know all of their names, please extend our gratitude, I will share photos!): Carolina and Ursola + staff at the Kids Club- thank you for welcoming Aiden the way you did. Knowing you were keeping an eye on him and staying in touch meant everything to us. This was a new experience for us all, and you went above and beyond to make us all feel comfortable and cared for. Truly, thank you from the bottom of our hearts. The staff at Toro, Ciao (Anameli, Lemus, Esme, Gaby, and Tac), and le Petit Cochon who had us in tears celebrating our warrior and how far he has come. Thank you for going above and beyond, from the hand written cards, the sparklers, to special desserts. These were truly core memories created for all of us. Marisa at Zen- thank you for all you clearly do behind the scenes. Despite being the busiest (and arguably most fun restaurant, it is run like a well oiled machine. The small details are never looked over, it is very much appreciated!) Last, but absolutely, certainly not least, we would like to extend our highest compliments and deepest gratitude for the exceptional service provided by Aline Alvarez, also known as DJ and Vibe Aline, at Hard Rock Hotel Riviera Maya. As the Vibe Manager, Aline went above and beyond to make our stay unforgettable, creating an atmosphere that was both welcoming and inspiring. Aline has an incredible gift for hospitality. Her energy, warmth, and genuine care for guests elevate the experience at your hotel to a new level. She made us feel like VIPs from the moment we arrived, engaging us with her magnetic personality, infectious enthusiasm, and deep passion for her work. She took the time to connect with us personally, tailoring her service to ensure every moment was memorable and enjoyable. Aline’s dedication to hospitality shines through in everything she does. She creates an environment that captures the spirit of Hard Rock — one that’s vibrant, inclusive, and unforgettable. It’s clear that she not only loves what she does but also takes immense pride in representing the Hard Rock brand. Employees like these are rare and invaluable, embodying the very best of what hospitality can be. They are a true asset to your team, and I hope you will extend our sincerest thanks to them all for making our visit extraordinary. If you’re looking for a vacation spot that combines luxury, family-friendly fun, and world-class service, the Hard Rock Hotel Riviera Maya is the place to be. Please don’t hesitate to reach out if you would like any further details about our experience. We left with unforgettable memories and can’t wait to return for another incredible experience!
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Nov 20, 2024Nice trip
My husband and I visited the Hard Rock Riviera Maya and last week. This was our second trip, we had been to the resort 7 years ago. We had been traveling to UNICO and Hard Rock Punta Cana but, wanted to go back and visit this resort again. We stayed on the Heaven side (adults only). We had an "upgrade" and had a swim out room in building 1. We were lucky that it was fairly private as it faced the "jungle" and there was vegetation in front of the pool. We arrived on Saturday and tried the pool on Sunday. It was nice. However, by Tuesday the pool had not been cleaned and it was rather dirty by that time. Last time we used the pool. We also had a lot of rain while we were there and our corridor was constantly flooding, puddles in front of our room. They did their best to try and keep up with it but, there were still a lot of water. As legendary members, we used the members pool most of the time and that was quiet. Gina at the members pool took great care of us and the bartenders, Osvaldo and I think Armando were also very good. If you are adults and looking for some more fun, then the Eden pool is for you. We spent one day there and Jorge was great at getting drinks and taking care of us. The best service at the restaurants was The Faro Market, for adults only. It is a buffet but, the food was very good. We ate there every breakfast and most lunches. We had different crews several time but, they were all very good. Gabby, Elizabeth and I believe the young man with the glasses' name was Marco. They were so attentive as were the check in ladies. The food was very good. The Mexican street tacos, were my favorite. The wait in the morning for fresh omelets or eggs was minimal and very tasty. We went to lunch twice at La Isla and the service was not nearly as good and we found the food was not either. The service and food we had for dinner was not up to par. We did eat in both adults only restaurants, UMO and WAI. These were the only restaurants were the service was excellent as was the food. We ate at Le Petit and Toro twice. Though, the food was good at Le Petit, we had one night of so so service. We knew we had a new waiter on our first night there and he was trying but.... The next time we had dinner there, he was back to setting up tables. Again our first night at Toro, the service was good but, the steaks were not. The second night we went, we again had a trainee but, the experience was horrible. I will not say his name but, we had a very bad experience. Also want to add that you can only get reservations if you are a Chairman or Hall of Fame member so, expect to wait for a table. Best part of the trip was our butlers! Samantha and Naef, butlers #10. Can't say enough good things about how wonderful they were. From getting us great seats at the pool out of the sun, dinner reservations and all the other wonderful things they did for us! I don't think we will visit this resort again. The Blue Lobby that used to be adults only now allows children and that is not what we are looking for on vacation. We enjoyed listening to the bands etc but, with kids running around, it just wasn't for us.
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Nov 19, 2024
Amazing Work!
I got married on 10/20/24 and JJ Studio was my photographer. I had the pleasure of working with Jose and he did an amazing job! I would for sure recommend them to family and friends if they decide to do a destination wedding. I was very pleased with my photos when I received them
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Nov 19, 2024
Best family vacation
The Hard Rock was truly amazing. Staff were top notch! Pools were clean and fun. We never had to leave for a good time there was so much to do! Kids activities were such a great time for them. We did family photos. Mauricio and Erika were the best!
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.