Hotel Overview
Located 15 minutes from Cancun's International Airport, a fun-filled vacation is not far away. Cancun's downtown is 20 minutes away, and only 5 minutes from a complete shopping center.
The resort also features four spectacular pools, specialized ˆ la carte restaurants, a kid's club, Family Concierge, Royal Service, a 9-hole par 3 golf course, and a lit tennis court. Non-motorized watersports are available at Aqua World nearby.
Paradisus signature Royal Service Suites offer unparalleled all-inclusive luxury in an exclusive and private environment for adults-only. Throughout guests' stays, personal butlers are there to cater to every need. The Royal Service lounge features private check-in/out, a library, complimentary Internet access, daily continental breakfast buffet, snacks, coffee and premium beverages throughout the day, and evening cocktails and hors d«oeuvres. There is also a private pool with a bar.
Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property has received an EarthCheck Silver Certificate, is recognized as a TripAdvisor EcoLeader, participates in sea turtle protection, community service, recycling, energy saving, and beach clean-up programs, and implements ethical management and company policies.
Location
Cancun - BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
20565 reviews
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Dec 30, 2024Exceptional service
I am super grateful so I want to thank David from Melba restaurant, Melia Paradisus Cancun. He attend us with a super qualified service level, hope everyone can imitate so good practice. It's been a really amazing time in the hotel, Merci Merci Merci!
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Dec 29, 2024
Nice hotel great service
I would like to thank everyone starting with Alicia , Diego Diaz , Giovani , Ingrid , Adriana Sanchez , Boris , Iran , Cesar , Luis , chef David , chef Carlos , chef Esaul , Cesar , the rest of the team , they are a great team and make sure every customer leaves satisfied . Thank you all
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Dec 29, 2024Melia All-Inclusive is a Bait and Switch - Not Real All Inclusive
I don’t typically leave reviews, but my experience of Paradisus Cancun was NO WHERE near what I hoped or expected, especially given the cost. By no means was everything awful. The public spaces in the resort were largely quite lovely and pleasant to be in. The resort was large and didn't feel overly crowded, though around meal times the parts of the resort where most of the restaurants were could get quite busy. The spa was small but nice and the massage therapists were fantastic. It felt like certain staff members went above and beyond and some of the food was quite tasty. But that’s kind of where the pleasantness ends. The whole resort in a lot of ways felt like a bait and switch. We bought into the premium all-inclusive package, or The Reserve, as they call it, which supposedly included access to an adult only area in the resort, premium alcohol and food, and a private concierge. The adult only area was fine, though not particularly large, and the private concierge was helpful, but even though we were lead to believe that we would have access to everything as part of the Reserve, we would discover later that premium alcohol was only included within the sectioned off parts of the resort, and that large chunks of every restaurant were an extra charge. Not just a supplemental charge, but paying full price. This felt like a huge betrayal of the all-inclusive mentality, and the constant up selling of these extra charge items felt quite inappropriate. God help you as well if you AREN’T part of the Reserve, because then they really slap you with extra charges for everything. Bali beds by the main hotel pool cost around $225 for the day. At least we got those included in our private section of the resort. The resort itself is quite run down and in need of renovation. We had to move rooms because our first room was full of broken things, like door handles and towel racks. Our second room was better, but still had a broken toilet seat and holes in the walls where stuff used to be. You can find things in poor condition all over the resort if you look. The rooms themselves also felt sparse and plain compared to the photos where the walls were painted and the room was smartly decorated. I’ve stayed in worse rooms, but given the cost of this place, I expected a lot better than this. Service in the resort was a mixed bag with both extreme ends of the spectrum. Some staff were incredibly helpful and attentive and seemed to want to create a nice experience, where others were very checked out, or seemed untrained and confused. The people walking around upselling excursions or asking to come listen to a 90 minute presentation selling their 'exclusive membership' (think time share but maybe worse) were also a bit much and not what you want when you're trying to relax. I feel bad because clearly some folks are trying really hard, but on the whole their effort is not enough to make up for all the short comings of this place. Tldr: this place is pretty on the surface, but it’s run down and not a true all-inclusive resort in the end, instead it’s one where only half of the offerings are actually included and you’ll get pushed towards spending more money at every turn.
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Dec 28, 2024Our experience at The Reserve was very satisfying.
It was a pleasure to work with our personal concierge, Manuel and pool concierge’s, Victor and David. They were reliable and made our trip even more enjoyable. The Santé restaurant was very good and service was great. Julio was a wonderful bartender in The Atrium. We would highly recommend anyone looking for a relaxing honeymoon destination.
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Dec 28, 2024
Great Warm Family Christmas Vacation
Inclusive was great. Awesome Christmas buffet! All the workers are kind. Especially Armando Candelavio Manuel at the Malva restaurant team, always gave special attention. The cabanas on the beach and poll had an extra charge, but worth all the excellent food and service. Hotel has a few leaks if it rains a lot.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.