Hotel Overview
Located 15 minutes from Cancun's International Airport, a fun-filled vacation is not far away. Cancun's downtown is 20 minutes away, and only 5 minutes from a complete shopping center.
The resort also features four spectacular pools, specialized ˆ la carte restaurants, a kid's club, Family Concierge, Royal Service, a 9-hole par 3 golf course, and a lit tennis court. Non-motorized watersports are available at Aqua World nearby.
Paradisus signature Royal Service Suites offer unparalleled all-inclusive luxury in an exclusive and private environment for adults-only. Throughout guests' stays, personal butlers are there to cater to every need. The Royal Service lounge features private check-in/out, a library, complimentary Internet access, daily continental breakfast buffet, snacks, coffee and premium beverages throughout the day, and evening cocktails and hors d«oeuvres. There is also a private pool with a bar.
Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property has received an EarthCheck Silver Certificate, is recognized as a TripAdvisor EcoLeader, participates in sea turtle protection, community service, recycling, energy saving, and beach clean-up programs, and implements ethical management and company policies.
Location
Cancun - BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
20400 reviews
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Nov 26, 2024Great Experience.
Excellent staff, especially Renan at Agua Marina. He was absolutely wonderful and came back to visit him multiple times during my stay. Beautiful resort for either friends or families. I will be returning.
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Nov 25, 2024
Great resort with a friendly staff.
We were here for our anniversary and we had the best experience . All the waiters and waitresses are friendly kind and fantastic - Juan Carlos Gonzalez was our concierge and he was the best, very caring and personable. I highly recommend this resort.
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Nov 24, 2024Pros and cons but more cons
Beautiful property, beaches and great entertainment for families and adults. Room had constant maintenance issues and repairs were temporary patches. The food and beverage facilities close way too early and there are no other options available.
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Nov 24, 2024
Melía the dream team
Melía Paradisus Cancun is the best in breakfast service. Kudos to Valentin, Enrique and Roberto Islas aren the dream team. Excellent service and hospitality. If you are in Meliá Paradisus Cancun ask for Mario the capitán of breakfast service. The best.
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Nov 24, 2024
Old hotel with cold food. Save your money and go elsewhere.
I am a mom of two kids, the founder of a company, and came with my extended family to this hotel for thanksgiving. I have stayed in multiple all inclusives and interesting thing I have noticed about this hotel is service is terrible. I have a feeling the reviews of this hotel are probably fake. Here’s why: 1) We booked family concierge and when we arrived, there were no sheets for the kids beds. In fact, we all had to sleep on one bed because there was no “concierge” available to take our call. 2) The restaurants, even though half empty, can’t handle the guests. They ran out of chicken in one restaurant and the other restaurant had cold meat. Not sure it was worth paying the all inclusive price. 3) The hotel is super outdated. The rooms are falling apart. We paid almost $4200 for these rooms. I slept terribly. I’m actually scared there are bed bugs. Please save your money and go to Hyatt Ziva. I stayed there last year and had a great time. None of these issues. I have 6 more days left here… not sure what I’m going to to.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.