The Westin Princeville Ocean Resort Villas

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2659 reviews

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  Nightmare Hotel Experience

  This was one of the worst hotel experiences of my lifetime. The front desk staff was good upon check in. We found the room to be only somewhat clean when we arrived . But what happened on our second day as a Marriott gold member & tourist was an absolute nightmare. We received daily texts about the hotel’s happy hour promoting itself & we used the texting service to arrange housekeeping services. On day 2 we left the room & texted we had vacated the room, took off DND & wanted our room cleaned while we were out. The maid cart was next door. We returned to the room just in time to shower & get ready for dinner only to find our room had not been touched & all of our towels were still on the floor where we’d put them to be replaced. But it gets better! When we called & texted the ‘service’ number they told us we left the DND on so they didn’t clean our room. A FLAT OUT LIE! When we explained via text & phone that that was absolutely untrue instead of apologizing or compensating us they repeated they were told the maid tried to enter our room 3x but the DND was on. Funny but my husband & I travel extensively & we’re 100% certain the sign was not on the door nor was it on the door when we returned to find our room untouched. Such lack of integrity! Wow! The next day we TOOK photos upon exiting our room showing that DND was not on & texted them requesting our room be cleaned. Later in the day /5 hours later / prior to our return I texted to ask if our room had been cleaned. In keeping with the MAID Mafia no it had not been & they summoned someone only then to our room. In addition the first two nights we smelled the strong scent of nail polish remover in our room coming from the adjoining room. We called & were told they would investigate it, You can guess their response. They said you are wrong there is no odor there & we are going to look In your room now. We actually did have DnD on then as we’d left for dinner & I told them to stay out. I wouldn’t describe this as merely amateurish but more of a we are always right & the customer is always wrong attitude. Absolutely unacceptable. We found Kauai in general far less welcoming than a decade ago & we don’t plan to return. But if we did we wouldn’t stay at this hotel even if it was free & the only hotel on the island

  Jan 26, 2025
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  Housekeeping Vendetta? And, lots of Goose Poop.

  On our first day, we called guest services as we left the room to make sure that housekeeping made up the room. When we returned to our room, we noted that DnD was not on the door. But, our room had not been serviced. The front desk person and the front desk manager informed us in no uncertain terms that the room was not cleaned because we had left DnD on the door. They didn't say that housekeeping had reported DnD on the door. No, they were certain and insistent that we had left DnD on the door. In fact, the manager informed us that housekeeping had checked our room 3 times and always found DnD on the door. We are experienced travelers who ALWAYS remove DnD to get our room cleaned. We like having a clean room and know that we need to remove DnD. We are also sensible people who can admit a mistake. Had we left DnD on the door, we would merely have called housekeeping, admitted our mistake and asked to have our room cleaned. Very simple. The next day, we contacted guest services again when we left the room and texted them pictures of our door with DnD on the inside and nothing on the outside. We were informed that our room would be cleaned "immediately". 5 hours later when were were about 30 minutes from the hotel, we asked if our room had been cleaned. After some delay, they responded that it had not but that housekeeping would do it immediately. We contacted them again when we approached the hotel and were told that housekeeping had not yet finished cleaning the room. After being gone for 5 hours, we had to wait to get into our room. When we arrived at the room, the comforter was in a pile on the bed. Housekeeping did mange to pull up the sheets and tuck them in. For some reason, housekeeping decided to leave a folded sheet in our sink. Clearly somebody ran in at the last second and did a slap dash job of "cleaning". At least we got clean towels. Again, the evening front desk manager could not understand why we found this to be bad service. The rooms are old and poorly laid out. The only closet hangs your clothes above and onto the broom, vacuum, trash bin, and recycling bin. The bed and couch nearly fill the main portion of the room with little or no space for luggage. We looked out on the quiet pool. One of the protected Hawaiian Geese, Ne Ne, occupied a spot by the pool all night and most of the day. Each morning there were 10-15 goose poops on the edge of the pool. Some poor guy with a broom and dust pan comes around to pick them up and rinse them away. The goose returns throughout the day to make additional deposits, which are eventually picked up. Some poor guy also walks the sidewalks through the resort all day sweeping up goose poops and rinsing the spots. We chose to avoid stepping on the spots left after sweeping and rinsing. I hope the poop patrol men get combat pay, but they are probably at the bottom of the pay scale.

  Jan 26, 2025
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  Westin Ocean Villas.

  In July, 2024, I received an unsolicited email from Marriott for a 5 night stay at the Westin Ocean Villas at a special rate. It stipulated that my husband and I attend a 90 minute presentation of the Marriott Vacation Club for purchase. The presentation was scheduled the day before our departure. When my husband stated we would not be purchasing the package, the representative, Kyle, became upset and hostile, saying words to effect “why did you come if you’re not interested?” He continued to be upset about questions we asked regarding the assumptions being made as to cost and terms. The sales manager and the last person who spoke with us were calm, but I think they need to assist their sales force to be able to accept a no graciously. The buildings, our room and staff were very nice.

  Jan 23, 2025
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  Paradise rediscovered!

  On the beautiful, lush green island of Kaua’i and sitting on its northern tip so close to intoxicating sight of Hanalei Bay, sits one of the great Westin Resorts. The Princeville Ocean Resort Villas are in the very exclusive Princeville Estate in the shadow of Mount Wai’ale’ale.. By-laws prohibit buildings to be higher than the highest palm or coconut tree. So, this resort of stunning villas is low rise with views of the gardens and the pools, close to the ocean. The whole resort is kept immaculately. The villas are all complete with kitchens, washer/dryers, comfy beds and cozy seating areas. Two giant pools are encircled by flower-filled gardens, loungers,and cabanas. There is a kiddies’ pool, too. Outdoor massages can be had looking towards the ocean and other amenities include a fitness suite, a marketplace and a fine restaurant (Nanea). Comparisons do not always convey the best picture. Invariably, such me might want to compare the Princeville resort to the other spectacular Westin Resorts on Maui. They are different (both excellent) just as Kaua’i is different to Maui. As the Islands each have a different ‘heartbeat’ so with the resorts. Princeville is quieter, less hectic than Maui and that what makes it special. If you can, come an enjoy a special piece of Paradise.

  Jan 17, 2025
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  Beautiful Resort with Stunning Location but a Steep Price Tag

  The Westin Princeville Ocean Resort Villas is an impressive property located in one of the most lush and scenic parts of Kauai. My stay was short—just one night—but it left a strong impression. The pool is a standout feature, set right on the water with incredible views. The jacuzzi pool is equally fantastic, perfect for relaxing after a long day of exploring. The resort also has a gym, which is functional but nothing over the top—just what you’d expect from a Marriott property. The rooms are clean and comfortable, though not particularly extravagant. My view was of a parking lot, which was a bit disappointing, though the ocean beyond the cliff made up for it. The staff was friendly, which added to the experience, but parking can be a challenge. The spaces near the rooms fill up quickly, so you might have to use the parking garage, which is a little farther away. As for the cost—this place is pricey. My stay was around $900 a night, which feels steep even for a property in a high-demand area like Princeville. It’s clear the location is the driving factor here. Princeville is absolutely gorgeous, with its lush greenery and close proximity to Hanalei Beach, one of the most stunning beaches on the island. That said, keep in mind the area is pretty remote. There’s only one grocery store nearby, and you’re far from amenities like Starbucks or restaurants found on the east side in Kapa’a or Wailua. Also, the region tends to get a lot of rain, but that’s what makes it so green and beautiful. Overall, the Westin Princeville is a fantastic spot for a luxurious getaway if you’re prepared for the price and the more secluded location. The scenery and pool alone make it a memorable stay.

  Jan 05, 2025