Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Very old hotel (not in a charming way) with great views
The only pro of this hotel is that it is waterfront and central to high end shopping. Given the price point, however, I was expecting more. In fact, it was one of the worst hotels I have ever stayed in. The check in process was easy but when we checked into our room, it smelled like a cigarette had mated with a fish. The hotel accommodated our wish to move to a less fragrant room. Our next room had no shower curtain. The hotel once again fixed this quickly only to get back to our room and find the shower head did not work. The hotel staff also fixed this, but I have not experienced so many issues in an overnight stay for 700 a night. I will say the hotel refunded our resort fee, so the staff were responsive but the hotel is just very, very worn down. The rooms are clean and the beds are comfortable, but the decor is from the 1970s. Another thing to note about choosing points or breakfast at check in. The only thing that is free is yogurt parfait (which is tasty), but everything else is just reduced fee not free as they would lead you to believe. Do yourself a favor and keep your points. The restaurant was decent for breakfast and overlooks the water, which is nice.
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Disappointed
Biggest issue was we paid for our stay before we left UK and after we left we have been charged again on departure! Now we are facing the issue of getting our money back. Other issues - On arrival at 12 midnight we asked for a drink, and water in our room was all to be had. There was no breakfast facility only a muffin bar. There was no outside space that was free around the pool and you had to pay for sunbeds literally on the sand outside the hotel which was very very busy. Room was good we had a suite. It was very built up around the hotel which spoilt the ambience. When we left we had to carry our own bags not very attentive.
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Bucket List...Must Stay Here! Favorite US Hotel! Views, Rooms, Aloha Friendly Staff, Location
Beautiful resort hotel, large rooms, scenic ocean & Diamond Head views, less than 2-minute walk from hotel to beach, and all staff was very friendly. Many free activities include making flower leis, bracelets, ukelele lessons, and more. Great location as about 7-minute walk off property to many restaurants and shopping. The staff was very friendly and treats its guests first class! From the moment you get to hotel, you get a kukui nut shell lei. At check-in they take time to answer questions (Rebecca G), give a free coupon for 3 bakery items; later Andrea helped me with info and breaking dollar bills into smaller dollar bills. We had great maid service in our room from Dolly and Eva and they were around lots giving extra fresh towels & coffee and more to make sure our room was fully-stocked. Clarence, room service and attendant helping guests with ice and information, was very kind, provide info and charming. The Surf Lanai which served breakfast daily was an excellent experience. Host Lee Young, Chester, and Hostess Eriko greeted customers warmly, seated people, remembered guest names and provided Flea Market shopping locations. Restaurant Manager, Keenan, checked with the diners to see all was going well and if they needed anything else or conversing about the weather or daily activities. Our favorite waiters were Stanton (made us smile and kidding around, gave local info insights/ideas) and Steven (lots of jokes and riddles); both gave excellent and attentive food service. The Pool staff was helpful in finding chairs at the pool and replacing fresh towels for the people. Pool supervisor, John, kept the area clean, helped others and us moving chairs around and had interesting stories; remembered us from previous stays here. Pool attendant, Giovanna, also cleared towels from empty chairs and monitored unattended chairs. Diane O, was our favorite cocktail and food waitress at the pool, treated guests as old friends and kind. This resort hotel also provides free suntan lotions at the pool for its guests! Front desk supervisor Matt was helpful to guests if they needed help as was other Senior Management (Nicole Okuna and Joo Ah Ige) attending to needs of wedding parties and business meetings, asking guests how they were doing and if all was going great during their stay at the hotel. This was our fifth time staying here and will stay here when we are on Oahu. The staff all throughout the hotel that we met were very kind people, wanted to make its guests feel like old friends and were well-trained. The ALOHA Spirit was exhibited all throughout our stay by the staff! RELAXING!
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One of My Better Choices!
This was one of the better choices I have made during my travels. On a flight back to PHX from AUS we had a 27 hour layover in Honolulu. I booked this fabulous hotel for the night using my Bonvoy points and it was one of the highlights of our 3 week trip. We got off our long flight from Sydney and arrived at this hotel to a wonderful check-in experience. They were able to get us into our room early, so we dropped our luggage and spent the most relaxing day on the beach reading and decompressing from our whirlwind trip. The food we ate, the atmosphere, and everything about this hotel was just what the doctor ordered. It is walking distance from great shopping and restaurants, and the beach was great! I highly recommend this hotel. I especially recommend it if you are wanting to treat yourself during a layover.
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Not a luxury collection
The hotel is old (they call it historic) and not even close to a luxury collection. The rooms and the bathrooms need a major renovation. One guest checking in - now checking out , claimed that she had a termite infested room. The $52 resort fee is a rip off, as you still get charged $74 for 2 beach chairs and an umbrella. Not enough pool lounges, so you better get down there by 1000am. Gym is tiny and an afterthought as is the spa. It does have a great location. As a titanium Bonvoy member, I used my suite night upgrades and only got a corner room. They wanted $500 per night for an actual suite. Against the spirit of the reward program. Blow this palce up and rebuild it.
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