Hotel Overview
Location
Waikoloa, HawaiiProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Local calls and 800 access calls
- Internet Access/Wi-Fi Access in guest rooms and all public areas
- In-Room PlayStation 3 Console with unlimited movies and games
- Daily cultural activities including Lei Making, Hula, and Ukulele Lessons
- 20% discount on Lagoon Beach Toys (non-motorized)
- Keiki Pool Activities & Scavenger Hunt-Schedule listed on the back of Resort Activities Guide
- Fitness or Yoga Class at the Kohala Spa; One class per person, per day from the existing fitness schedule. Space is limited and reservations are recommended.
- Pool Toy inflation at Kona Pool and Lagoon Beach recreation desks. Inflatable pool toys will be available for purchase or guests may bring their own.
- Big Island Bird Talk with resident wildlife specialist. Daily at 10AM in the Main Lobby. The talk will last approximately 30 minutes and reservations are not required.
- Complimentary Photo Session and receive ONE (1) 4”x 8” photo. To schedule session, please visit the Resort Photography Desk located in the Main Lobby, next to Kona Tap Room
The above list may not be comprehensive. Mandatory hotel-imposed charges may not include tax and are subject to change. The hotel can provide current charge and inclusions when you check-in.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
11043 reviews
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Dec 17, 2024Birds of a feather, awful stay!
This was a terrible stay for our family of 3. We were in the Palace Tower. We arrived at 10pm. We were told there was no food on the property at that time. They recommended that we call Domino’s pizza. Noise travels between rooms. We kindly asked to move rooms immediately upon entering our room because we could hear everything next door. They told me they were sold out and that we could not. There were two beds in the room and only 3 slim pillows on each bed. The bedding and everything else in the room was tired and worn out. Half of the tower was under construction, which we were not notified about beforehand. It was extremely loud all day long. When the construction dies down for the day, the birds come out! Oh, the horror. Don’t stay here if you’re wary of birds. This is on a whole other level of creepy. The pool was not crowded in the least, making me suspect the hotel was not sold out in the least. The lagoon, which I swam in 10 years ago, is just murky and I exited as fast as I got in. I saw most people avoided the pool bars and were bringing in their own drinks. If you take the train, the trip from your room to car could take up to 45 minutes. Our key cards were constantly not working. So, it can be over an hour ordeal just to get a new key from the front desk. I would never stay here again, even in another tower or a renovated room.
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Dec 14, 2024I would be very glad to stay here again
We stayed a week and liked almost everything. Our room was totally adequate, with a view overlooking the golf course and the distant mountains. I particularly liked what I called 'the museum walk' but the natural beauty of the grounds is spectacular. I didn't use the pools, but we did go to the dolphin show. I liked the tram cars and the boats for when I didn't want to walk. The luau was somewhat disappointing.
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Dec 10, 2024Never again.
Rating this stay between poor and below average. Chose this place because it had a room with a sleeping arrangement that worked best for our family. The room in palace tower smelled of mildew and was dirty. The pullout couch was broken. There were crumbs in the cushions and in the sheets - on the floor. Mildew on ceiling in shower. Worn out tub with gross jets. We booked the room for five guests but were only given 4 towels and bedding for four people. Housekeeping remedied. Asked for a room change bc it was so bad. The front desk acknowledged the room was about to be renovated. They were very accommodating and were able to move us to another room in the same town. It was slightly better but definitely not worth the rate we paid (or even half the rate we paid). Less dirty. Less mildew. Floors were laminate instead of carpet. The people who moved into our original room smoked at least two nights on their balcony and the stench permeated our room. Even though it was against hotel policy there was nothing they could do to enforce the no smoking rule. Lagoon was nice. Pools were nice. Breakfast buffet was decent but not worth the price. Hotel provided vouchers so we could have one free breakfast, one drink and one ice cream during our stay. As a way to make up for the sub-par accommodations. It was nice but didn’t make up for the rooms or the stress. I would never stay here again.
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Dec 04, 2024Downside of the Hilton Waikoloa
It's a gorgeous property, so why the 3 you ask? There's no beach here, you must walk over to the Marriott) unless you like the lagoon. We stayed in the Ocean Tower. You have to check in at this building if staying here and it's .69 miles from the parking lot. The tram is slower than walking (but good if you have luggage) and the boats weren't operating because of labor shortage. They need more water stations around. The adult pool is great (barely anyone there) but it's right by the elevator that dings really loudly and very frequently. Like any resort, it's very expensive to eat here and there are few choices. The breakfast buffet was a good selection but very bland. There are laundry facilities (cost about $6/load plus $3/detergent). About half of Ocean Tower has been renovated with fridges and microwaves and great new balconies that you can see through much better. Our side was not. Old rooms don't have microwaves but you can request one for $. Ocean tower also has VERY loud birds in the courtyard. You can hear them in the room if you don't have the A/C blasting. We didn't mind it but just FYI. Our A/C leaked so we had to change rooms and you think it would have gotten us an upgrade for the hassle but no such luck. I wish they offered more fitness activities. There is so much beautiful grass and it would be fabulous to have yoga offered multiple times a day. Housekeeping was awesome and the main lobby smells amazing. I'm a Diamond member but not sure what you get for Diamond anymore. I think if everyone is a Diamond member, no-one is a Diamond member :)
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Nov 30, 2024
This Property Has Declined
Spent my 60th birthday here through the resort pass. Stayed here on a resort pass eight years ago and loved it. Grounds are beautiful. Lagoon area and pools are still lovely. What happened to the boats? We used to love them. Waterfall in main pool area gone. Water slide across from lagoon closed. Paid $50 for a teriyaki burger with yam fries, a water and a lava drink. Burger meat was bland. Only ate half. Drink sizes have sure declined. $48 to park your car for the day? Good thing my overpriced, underwhelming burger charge was high enough to get my parking validated. Will not be back. First bad review I have written in many years of any establishment. I am usually an encourager. Left after four hours. Disappointing.
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