Resort Details
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4693 reviews
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May 03, 2025great service
Bryce at the front desk checked me into my room and was incredibly friendly, informative, and professional. His hospitality and warm aloha spirit truly set the tone for a beautiful day. Every team member I interacted with—from the bell desk to the pool area—has been fantastic. Thank you all for making my stay feel so welcoming and special!
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Apr 21, 2025A bit noisy from Waikiki center in the middle of the night
It is in the center of Waikiki. Convenient to go interest points. Very close to the beach. As it is a very popular and lots of tourists' area, you can hear lots of noise from the street and singings from the restaurants even inside your hotel rooms. The noise won't stop until after 1:00am. If you prefer a quieter hotel, you should choose towards the end of Waikiki beach.
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Apr 18, 2025
Family of 5- Highly recommend
We were a Large extended family group of 15 . Ages ranged from 3-76 years. We chose the Sheraton Princess for location and amenities and we were not disappointed. All Of our rooms in the Princess Tower were a good size, clean and tidy. The 2 double beds were comfortable and there was plenty of options on the TV. Room phone, small bar fridge, safe, drawers and plenty of hanging space and room for suitcases. We were provided with bottled water every day which was very much appreciated. The bathrooms were quite dated and run down but clean and functional. A toilet, basin and small bath/shower. We were in a room of 4 people and managed to share the bathroom space without issue. We did not spend a lot of time in our rooms. The cleaning staff were thorough, friendly and professional every day. We were on level 9 so had water views. It was quite lovely at different times through the day to sit on the porch. We could see the pool below and we could see the beach, water and parts of the Main Street. At night, the lights on the opposite hotels and main road were really lovely. We spent a lot of time by the pool. It is huge and never overly packed so plenty of room for everyone. We were able to get a lounge by the pool each time too. One afternoon, we were treated to a live Hawaiian singing duo and a lovely dancer. It Had a very cruisy vibe to it. The pool attendants are absolutely amazing at their job!! They are always watching the water, they enforce the pool rules and are just generally very friendly, professional and happy to help. My young boys were obsessed with one staff member Carlos! He was very funny and remembered their names each day. They kept giving him little craft gifts they’d make at night and he took them very graciously. On our last night, he delivered a snack package to the room with a lovely note on the side for the kids. The next morning as we waited for our shuttle to the airport, he arrived off duty on his push bike to say bye to the boys. They were absolutely thrilled!!! Carlos is a credit to your team and he made my young guys feel so comfortable and safe around the pool. The bar was very hit and miss. With service, pricing, attitudes and quality of the drinks being made. We ended up buying our own drinks to have in the room because of this. No major issues but pricing differed, different staff told us different things regarding happy hour etc. We found the Restaurant to be a bit lack lustre with service. It was slow or non existent but the food was tasty. The lifts were always quick and restrooms throughout the hotel and by the pool were always very clean. The location is incredible. We could walk pretty much everywhere even with 2 young children. Out the back exit by the main road was a little food stall called Kai fresh. I had my morning coffee here every day and found it to be the closest to coffee back home in Australia. They also make the BEST waffles and açai bowls. Otherwise there is plenty of food options available within walking distance. Check out was easy and quick and again- no issues. The actual grounds of the hotel and the foyer and socialising area was quite nice and spacious. There’s plenty of space for guests to use. We also found the complimentary activities such as Lei making, story time, fish feeding and a Ukelele lesson quite good for days where we were just relaxing. I can’t recommend the Sheraton Princess highly enough for a family with young children. We personally had no issues at all and everyone in our large group was very happy with their stay also. It’s an easy walk around the grounds of the hotel anyone in a wheelchair, elderly or physically impaired and young kids
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Apr 15, 2025
Waikiki, my first in six years, was loud.
It was my first stay in six years and the room was big and clean, but I was a little frustrated, although it was, because the toilet didn't stop running and I couldn't get over it when I pressed the elevator button. The most troublesome part was the noise level almost every day because the music outside was loud at night (after 12 o'clock). I remember six years ago it wasn't this bad.
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Apr 06, 2025
Hotel Highly Recommended!🩷
I got the most excellent accomodation sheraton princess kaiulani hotel and most especially housekeeping is great, very friendly staff and met this lady Lorna who is very nice and friendly did more than oustanding service in my room. i feel very much comfortable like home during my stay here.I Highly Recommend this Sheraton Princess Kaiulani Hotel because of the amazing views, amazing service and ive never felt very much comfortable of all my stays on whole hotels.
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